Knights Professional Services Reviews 931

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the ease of communication, noting that the team is always available to answer questions and provide updates. However, some people were dissatisfied with the service, citing issues with unaddressed complaints, poor communication regarding legal actions, and a lack of transparency in billing. A few other people also felt that the legal teams were inexperienced, leading to high fees and inadequate management of client estates, with one reviewer mentioning difficulties in obtaining an itemized breakdown of costs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, frequently describing it as exceptional, professional, and... See more

Customer service

Customers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the clear, prompt, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma Walker-D'Cruze handled my side of the sale of a jointly owned property for me following divorce. She was quick, to respond and the team at Knights communicated hours worked and charges throughout... See more

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

As executor, I was charged with selling the house of a deceased estate. I was fortunate to be put into the hands of Rachael Billam who did a splendid job of looking after both the sale and me. She ke... See more

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Immigration Attorney
  6. Tax Attorney

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

931 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve used Elisa Everitt at Knights…

I’ve used Elisa Everitt at Knights Professional for both the sale of a property and an unrelated purchase of my own home, and I couldn’t be more impressed. Having worked with her twice now, I can say with complete confidence that she is exceptionally efficient, reliable, and professional and when she was on annual leave, her colleague's were in the loop with the current situation and were equally as helpful. Throughout the entire process I felt completely in safe hands — Elisa handles everything with such care and competence that you can trust her wholeheartedly. I would recommend her without hesitation and will absolutely use her again in the future should the need arise.

5 December 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Alison, thank you. This is genuinely very much appreciated and it would be a pleasure to help you again, anytime.

Elisa Everitt, Birmingham office.

Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used Knights professional services Portsmouth team for conveyancing. The first was under the Coffin Mew brand 2020 to complete the purchase of residential property which was completed flawlessly and on-time. The great experience has been repeated in 2025 with a recent requirement for Redemption of Help to Buy which was done with first class advice & flawless completion by Amanda Paardekooper & Samantha Kidd. I thoroughly recommend Knights conveyancing services and look forward to engage with them on future transactions.

4 December 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

We thank you very much Thomas for taking the time to leave a review of the first class service we provided. We would be delighted to receive a recommendation rom you and help you again in the future.

Amanda Paardekooper and Samantha Kidd, Portsmouth office.

Rated 5 out of 5 stars

Professional Service

Knights have provided a professional service to our family via the property transfer into trust.
To thank Manny and Indy for keeping us informed of progress throughout the process.
Graham

3 December 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Graham. We believe communication is key so we are delighted to read your comments about being informed throughout. A pleasure to help.

Manny Saggu and Indy Sandhu, Solihull office.

Rated 5 out of 5 stars

Our move has been complicated

Our move has been complicated, particularly as one Buyer pulled out, just as Contracts were to be exchanged!
The process, with the subsequent Buyer has been handled really well, including dealing quickly with a payment issue on the day Contracts were exchanged!
I'm glad Julie was on our side that day!
We have dealt with Laurence before, selling parent's properties, and have always found them to be excellent and helpful. Marina is a true gem!

Findlay McClymont

3 December 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Findlay for your feedback and review of the service. It really is a team effort. We are really pleased to have been there to help throughout this whole matter and look forward to doing so again when you need us.

Laurence Warnell, Marina Beilby and Julie Ashby. Ascot office.

Rated 5 out of 5 stars

David WIllis and his team were excellent

We just bought and sold in Oxshott/Cobham and were recommended David. This is not the cheapest service but you get what you pay for! I must also call out the excellent service provided by the wider team including Robertas K, Harriet H and Samantha C. Everyone I engaged with were professional, efficient and supportive. David also worked late on a Friday to ensure the chain "held" and exchange happened, despite issues arising further "up the chain". I would strong recommend David and his team.

28 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Mike. Our culture is all about us working as one team so it is a delight to read of your experience and that you recognise the input of our skilled and professional team collectively. We do go above and beyond to ensure the best attention and service so thanks again for your kind words and we would be delighted to receive a recommendation from you and help you again.

David Willis, Robertas Kavaliauskas, Harriet Hill and Samantha Cichy. Weybridge office.

Rated 5 out of 5 stars

Excellent service

I'd like to extend a heartfelt thank you to Julia Suarez for her exceptional support throughout our house sale. From start to finish, the service was professional, responsive and genuinely reassuring. Every step was clearly explained, and any questions were answered promptly and patiently which made a potentially stressful process feel smooth and well-managed.

28 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

David, your thanks is gratefully received. Your time to leave feedback on your experience makes everything we do completely worthwhile and is very much appreciated.

Julia Suarez, Exeter office.

Rated 5 out of 5 stars

I would have no hesitation in…

I would have no hesitation in recommending the service provided by Knights Professional. Having used many legal firms over the years for my business and property matters i'm now very happy to have found a company that i feel comfortable in a long-term relationship with .

28 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

John this is wonderful to read. We are really pleased to have been able to act on your behalf and very much look forward to helping you again in the future.

Rachael Billam and Lauren Rose, Sheffield office.

Rated 5 out of 5 stars

Excellent Experience

Responsive to each individual enquiry throughout the property purchase, staff always available & helpful, smooth process throughout, kept us informed at each step, good communication, excellent advice to protect our investment and overall very pleasant & supportive. Don't hesitate to recommend Rachael Billam in property and her team.

27 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for your lovely review! We're really glad to hear the process felt smooth and supportive from start to finish. Your recommendation means a lot to us and we're always here if you need our help again in the future.

Rachael Billam, Sheffield office.

Rated 5 out of 5 stars

Charlotte Ridgeway at Knights was amazing

Charlotte Ridgeway at Knights was without doubt what kept us sane over a very long and protracted deal that became more complicated by the week and months as the other party added and changed just about everything possible. Patience, tenacity, knowledge and calmness were delivered in abundance and we can thoroughly recommend Charlotte to anyone looking for a conveyancer.

21 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you so much for your kind review Lucinda. It is lovely to be appreciated for the professional work that goes into everything we do. We would be delighted to receive a recommendation from you and of course help you again in the future when you need us.

Charlotte Ridgway, Oxford office.

Rated 5 out of 5 stars

Rachael and Dagmara were truly…

Rachael and Dagmara were truly excellent. Really thorough and professional . And friendly too . Strongly recommended , we’d definitely use them again.

25 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

What a lovely review. Thank you Charles. We would be thrilled to help you again. Thanks for sharing your experience.

Rachael Burrows and Dagmara Blachut, York office.

Rated 5 out of 5 stars

House purchase completion

We have used Knights for several transactions over the years and always with excellent results. This last purchase was a rather drawn out affair, mainly because of Land Registry matters but the team were on top of everything, right through the process. Thanks again.

18 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for sharing your experience Ian. Always a pleasure to help you and look forward to the next time.

Rachel Billam, Sheffield office.

Rated 5 out of 5 stars

Recommended

We had complicated sale with my mothers estate and Sam was very helpful with sage advice until finally we completed. Great communication and we always felt 'in the loop'. Thanks Sam

16 October 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Mr Verhoeven. It is really important to us that you felt in the loop. We believe communication and direct access to us is key in building successful client relationships, especially when things are little more complicated than usual. We appreciate you sharing your feedback.

Sam Nolan, Beaconsfield office.

Rated 5 out of 5 stars

We would recommend Jamie, Susie, and Knights, whole-heartedly.

We have worked with Jamie Noel and Susie Preston in the Oxford office on 5 house purchases and 4 sales over the last 6 years, so we can speak pretty confidently about the level of service they provide!

Jamie and Susie are simply outstanding: efficient, thorough, conscientious and really a pleasure to work with. When we hear horror stories about friends' experiences with solicitors elsewhere, we are reminded just how lucky we are to be in their hands. We would recommend them, and Knights, whole-heartedly.

20 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thanks Ben for your kind words. It is a pleasure to act on your behalf and we enjoy working with you. We look forward to the next one and would be delighted to accept a recommendation from you.

Jamie Noel and Susie Preston, Oxford office.

Rated 5 out of 5 stars

A consistent source of reassurance…

A consistent source of reassurance during a stressful experience.
In particular both Linda Gregory and Nick Raynor were very helpful and highly professional.
House move now completed with no outstanding difficulties.

7 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Mr and Mrs Williams. The pleasure was all ours. It can be a stressful time, but we are pleased to have reassured you. Consistency is key for us to make sure your experience is professional and personal. Best wishes in your new home.

Linda Gregory and Nick Raynor, Sheffield office.

Rated 5 out of 5 stars

Conveyancing Sheffield

Recently used the team Knights Sheffield for the sale and purchase of our home. Linda and Lauren went above and beyond at all times, dragging the rest of the change through to completion. Thank you 👏🏻👏🏻👏🏻

14 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Scott. It was a pleasure to help with your sale and purchase. We really feel managing our capacity is key to providing a premium service where we can encourage others in chain for a swift completion. All in good time for the end of year now to enjoy your lovely new home.

Linda Gregory and Lauren Rose, Sheffield office.

Rated 5 out of 5 stars

The staff were always pleasant and…

The staff were always pleasant and helpful and the response was quick and efficient.

21 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for your feedback. We are pleased to note your comments particularly on our quick response and efficiency. A key element of our premium service is ensuring communication is a top priority.

Louise Jones, Worcester office.

Rated 5 out of 5 stars

Property transfer by Knights Professional Services, Portsmouth

Samantha Kidd and Ian Peach from the Portsmouth office handled a property transfer. I found them very knowledgable, swiftly responsive to any communication and highly efficient, this gave me great confidence in their service which all went smoothly. Thank you.

17 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Alison. We appreciate your time taken to leave a complimentary review.

Ian Peach and Samantha Kidd, Portsmouth office.

Rated 5 out of 5 stars

I really felt that my best interests…

Megan Andries did a fantastic job- I was very impressed. I appreciated her professionalism throughout the transaction and really felt that she protected my interests.

14 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you Amna. So very kind of you to take the time to review our service. A pleasure to help you.

Megan Andries, Birmingham office.

Rated 5 out of 5 stars

A professional and supportive team

Devika Jayasinghe handled both my sale and the purchase of my new home, assisted by Nick Poynton. Both were easy to contact so communication was excellent. Devika dealt with matters quickly and efficiently. Both Devika and Nick were professional and courteous and gave me great support throughout.

17 May 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Great to hear Leslie. Thank you so much for your kind comments. We really aim to deliver a premium service and are pleased you found us professional and supportive.

Devika Jayasinghe and Nick Poynton, Beaconsfield office.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look