Kloeber - Made To Measure Windows and Doors Reviews 

Tony, Matt and Sam came to fit replacement frames for some of Kloebers first bifold sales, nearly 20 years ago. I cannot recommend them enough. Their skill and speed were only matched with their attention to detail and quality. They really cared about creating minimal impact when removing the old frames and installing the new, then refitting the existing doors. With their efforts I can see them lasting another 20 years!

Once again a superb service from Tony, Sam and Matt from Kloeber. The guys arrived as promised to attend some Remedial works. As previous, excellent service, efficient and conscientious work from Tony, Sam and Matt. Kloeber think yourself lucky to have such pleasant young men representing you! Thank guys sincerely x

We had a slight issue within the glass itself, we reported it and even after 12 mths, the after service team look at all the information i had supplied and agreed. They arranged for a full set to be replaced and installed - the fitting team consisting of Tony, Matt and Sam came and did a brilliant job, so tidy, professional and polite, the new glass is now in place and looks fantastic - The guys are a credit to the team/product - would recommend Kloeber any day.

Replacement of a large kitchen window overlooking the garden and two doors out of the kitchen and dining area - all white upvc and showing their age. Window replaced with dark green re-designed to maximise view and provide smaller tilt and turn window for ventilation. From the technical advice, measuring up, design and fitting this was a class act: precise, efficient, careful. The fitters, Callum and Logan, were able to solve several problems on sight, including removing and cutting down a large window sill and replacing. They did a really great job. There was a wait and there was a cost but both were totally worthwhile now I have the pleasure of looking through the end product and the knowledge that the fit is tight and weather-worthy. I chose the glass spec to reduce sunglare and heat into the kitchen and this has proved itself over August.

Mark is very knowledgeable and sorted out our window after investigating it and explaining the issue to us. We can highly recommend him for his thoughtful professional craftsmanship.

Mark and Rees were both very professional. They arrived on time, kept me informed and carried out quality work while being very polite and thoughtful. Would highly recommend them.

Key broke in my lock on bi folding doors so Georgina at Kloeber was very helpful sent a new lock which I received the next day , I was concerned as had a painter here and he needed to open the doors to paint them , the new lock was very easy to fix so all back to normal thanks to Georgina

Superb initial contact & provide excellent product ( entrance door in this case), very keen and patient with requirements. Sadly, unbelievably quick to 'wash their hands of work done. Fitters were superb, didn't stop for offered coffee etc, got on with the job (+ helped clear some debris). ~ Only 3* due to this 'caveat'; in their blurb: "passionate about delivering great customer service to self builders, renovators, developers, architects and builders" - meaning, in my case, you are responsible for all prep., which if inaccurate will result in refusal or extra payment + after fitting 'you're on your own'& responsible for any adjustments. . VERY disappointing 'Company' attitude. Probably best that you ONLY deal via builders/architects etc. in order to have some comeback.

After the terrible customer service and 7 months of me continuously battling with Kloeber customer service for them to rectify their fitting errors (all 3 bifolds had to be removed and reinstalled, 1 had damaged a new lintel during installation and 2 others were not fitted square, could even see daylight through panels) I had high hopes that they might have polished their shameful customer service. Oh no. Having contacted them AGAIN 18 months later due to peeling paint, I waited a month for a reply. I called twice during this period and was told conflicting information. This is not covered by their warranty and they were not apologetic.
A good product but let down beyond imagination by shocking installation and after sales service. Sincerely wish we not used this shambolic company.

One of the glass pains in my bifold door needed replacing and the team at Kloeber were excellent at providing the information and support to get the replacement fitted. The team of Sam Tony and Matt arrived on time and were very professional in how they completed the work and kept me up to date. They even cleaned all my bifold windows! Excellent service and the team are a credit to the company.

Klo59635

Replacement of glass in a large sliding door completed in a most competent and efficient manner by Tony Matt and Sam. No mess, no fuss, just beautiful clean, clear glass.
Thank you.
E. Mawle

Cracking product and great team. From sales to surveys and delivery, an all round good service. The fitters were extremely conscientious and made a fantastic final finish explaining every step of the way, so a huge thanks to Tony, Sam and Matt.

After having problems with our patio doors closing, that Kloeber fitted six months previous. We called and Mark came out and fixed them. He explained the problem and was super helpful. The company were quick to remedy the issue and Mark the fitter was great. Fantastic service all round.

Excellent service from Mark today. Our new bi-fold doors would not open but Mark did a great job in sorting out the problem. He repaired and checked the full operation of the doors and then cleaned the doors/ windows and floor and left everything very neat and tidy. Thank you very much!

We had all our doors and windows replaced by Kloeber. The sales experience was good, but from that point the delivery, installation and aftercare have been appalling. The windows were due to be delivered and installed in 2 instalments. At the last minute Kloeber advised they were unable to deliver all of the agreed units causing chaos with our building schedule. On the second instalment they advised they had lost some of our windows in transit and when they did arrive the glass was installed the wrong way around. Since then window 2 window catches have failed and the rubber sealant on one slider has simply fallen out of the window. Despite numerous calls and emails the aftercare team have shown minimal interest and we are unable to use the slider door. Having spent some £66,000 one would have thought they would have been prepared to deal with these issues. This is a sales driven company with no follow through. I regret to add that based on our experience their workmanship quality of product are extremely poor.

A very professional company from sales, survey, to Rees & Dom who did the instalation. Excelent service.

We had an issue with one of the locks but Mark sorted it rapidly once he was aware of it.

Great experience working alongside Kloeber on one of our London projects. The ShapeHouse team were very impressed with the support and professionalism from the Kloeber office & site team. Lee and Rees were especially super helpful. Looking forward to working with you on the next project!

We had a great experience at the Huntingdon showroom. Chris was very helpful and knowledgeable of all the products. We were made to feel very welcome especially as we came with our kids. Chris has gone above and beyond helping us and trying to get our order to us as quick as possible. Thank you.

We didn't end up purchasing windows and doors from Kloeber so I can't vouch for their longevity and build. Our project fell through for personal reasons. But we'd spent ages with Kloeber in the design phase and they were exceptional (particular shout out to Chris Jones). Very thorough, spent ages with us, accommodated changes. Phoned us up to chase, without being intrusive. Understanding about our plans and alterations. I wouldn't hesitate to recommend them to friends needing their services.