Waste of money,waste of time the site is run by cowboys cant speak to anyone. Payed in 20 pounds got bonus for spins won nothing try to play bingo gets cancelled more times than not cause no one is pl... See more
Company replied
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See what reviewers are saying
Avoid, had money in my account and wanted to withdraw, before I could they started asking for various proof of identity, a bill from the last three months knowing most people receive most of their bil... See more
AVOID RTP is shocking very little or no bonus at all still waiting on my winnings going into my bank from last week!!! Wins are shocking, I get its gambling but no bonuses and don't say that are rando... See more
Absolutely ridiculous company. Tried reopening my account after 6 months of excluding. To pass security with safer gambling I was asked to remember the date I last logged in. As if anyone would rememb... See more
Company replied
Company details
About Kitty Bingo
Information provided by various external sources
Sign up to Kitty Bingo the fluffiest online bingo site and play the best in online bingo, slots and card games. You will receive a great welcome bonus and regular promotions and extras to get your claws sunk into.
Enjoy the perks of being a Kitty club member with a dedicated VIP manager, climb the five tiers of the VIP scheme and along the way you will find entertaining promotions and many perks, like chat games, quizzes and great prizes to be won. Kitty Bingo has a great community feel, welcoming 1000s of new players every month to our friendly roomies and chat hosts.
Kitty Bingo is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain
Enjoy the perks of being a Kitty club member with a dedicated VIP manager, climb the five tiers of the VIP scheme and along the way you will find entertaining promotions and many perks, like chat games, quizzes and great prizes to be won. Kitty Bingo has a great community feel, welcoming 1000s of new players every month to our friendly roomies and chat hosts.
Kitty Bingo is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain
Contact info
United Kingdom
- www.kittybingo.com
You should know
1.4
Bad
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid this site
I joined today and it's the worst site i've ever played on. Most of the reviews were about the live chat advisers which says it all really. 5 bingo rooms and only 1 with any players. No newbie rooms. Chat Hosts were talking to themselves as nobody else in the rooms! Felt a bit sorry for them
Left once i used my bonus balance and did not return
30 May 2020
Unprompted review
Reply from Kitty Bingo
Hi Genna,
We are sorry to hear of your dissatisfaction with our website.
If you would like us to investigate this matter further, can you please contact our support team on the following link: https://www.kittybingo.com/help/
We look forward to hearing from you.
Kind regards,
Kitty Bingo Team
Livechat operator Summer excellent
The website itself can be quite glitchy at times. However, I was very impressed with the service provided via live chat by an operator named Summer, in particular, her quick replies and efficiency. Thank you Summer!
29 May 2020
Unprompted review
Reply from Kitty Bingo
Hi Emily,
Thank you for your positive review and for taking the time to review Kitty Bingo!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Kitty Bingo.
Kind regards,
Kitty Bingo Team
Tinpot company
Tinpot company. AVOID.
I signed up as there was a promotion for kittybingo on topcashback. I signed up purely because it was a good offer "sign up and wager £15+ and you receive x amount of cashback".
kittybingo have denied being able to trace that I came via topcashback and have since pulled the offer. Livechat seem clueless as to what I'm talking about and topcashback have basically come back to me and said 'well we aren't working with them anymore and kittybingo are lying to us so there isn't anything we can do".
Pathetic company, horrible website, run by liars.
EDIT:
Also lots of fake reviews on here, lots of accounts with only a single 5* review which is of kittybingo... I guess they've created all these accounts and periodically written new 5* reviews about themselves... because I doubt anyone in their right mind would go out of their way to create a trustpilot account and write a 5* review about a gambling site...
EDIT: regarding the company response below - YOU OBVIOUSLY HAVEN'T READ MY ABOVE REVIEW - YOU'RE ABSOLUTELY CLUELESS. I'VE BEEN ON LIVECHAT AND I'VE MET TODDLERS WHO WERE MORE HELPFUL
30 April 2020
Unprompted review
Reply from Kitty Bingo
Hi George,
We are sorry to hear of your dissatisfaction with your affiliate promotion.
If you would like us to investigate this matter further, can you please contact our support team on the following link: https://www.kittybingo.com/help/
We look forward to hearing from you.
Kind regards,
Kitty Bingo Team
Great help and all questions answered…
Great help and all questions answered thanks for all the help
17 April 2020
Unprompted review
Reply from Kitty Bingo
Hi Jimmy,
This amazing feedback just gave us more motivation to continue on our mission of offering excellent gaming experience as well as support.
Our members are an integral part of our site and these feedback are so great!
Thank you
Stay Safe
Warm Regards
Kitty Bingo Team
Vicki from customer service on live…
Vicki from customer service on live chat, is the best I have dealt with, she has excellent communication skills and very polite, helpful and understanding ! The best on here ! Thank Vicki :)
10 April 2020
Unprompted review
Reply from Kitty Bingo
Hi Shelly!
You just made our day! Thank you for the great comment and always be sure that we are ever ready to assist with any queries you may have!
The name of our game is excellence and we’re glad to see that you are happy with the help which Vicki has provided you.
We will make sure that we this feedback is sent to Vicki!
Don’t hesitate to get back to us for anything you need help with.
Thank you
Stay Safe
So glad I read the reviews first
So glad I read the reviews first, clearly there are lots of fake reviews on here from kitty bingo about customer service you would have to be a fool not to see through them, will not be signing up to this site thankyou to the real people that left real reviews
9 April 2020
Unprompted review
Reply from Kitty Bingo
Hi Jane,
We are sorry to hear that you have decided not to be part of our Kitty Bingo Family.
We reassure you that all the reviews are from our esteemed members and we always aim for clear, fair and transparent practices.
If you wish to get an insight on our help team , please do not hesitate to contact us for any queries.
We will always be glad to assist,
Stay Safe
Warm Regards
Kitty Bingo Team
very helpful and sorted the issue…
very helpful and sorted the issue promptly.
8 April 2020
Unprompted review
Reply from Kitty Bingo
Hi Caron,
You just made our day with this feedback.
We always appreciate our player taking a few moments to drop some nice comments on our support team.
Rest assured, we will pass it on to every team members!
Don’t hesitate to get back to us for anything you need help with.
Stay safe!
Warm Regards
Kitty Bingo Team
Nothing but great customer service
Having signed up today and not reading the T's & C's properly regarding the welcome offer I had to contact customer support and spoke to Jordan. While waiting for this to be looked into I noticed that the free spins were given in batches of 10 over 5 days. Clearly put it was my mistake but Jordan remained polite and professional about my wasting his time, not only that but he also used the "Stay Safe" motto keeping up with the current circumstances which was nice to hear. 5 Stars to Jordan and you stay safe too mate :)
5 April 2020
Unprompted review
Reply from Kitty Bingo
Hey Andy,
Welcome to the Kitty Bingo Family!
Such as nice comment for the service provided by Jordan. He is always one to care for all the players and we are glad that his gestures as well as service is being appreciated.
We will definitely pass on the comment and share these few words!
Stay Safe!
Warm Regards
Kitty Bingo Team
Reply from Kitty Bingo
Hi Heather,
You just made our day!
Thank you for the great comment and always be sure that we are ever ready to assist with any queries you may have.
Keep enjoying playing with Kitty Bingo!
Stay Safe
Warm Regards
Kitty Bingo Team
Great live chat!
There was some problem with my bonus winnings today. But Jordan sort it out for me very quickly. He was very polite and professional. This bingo site is really great, one of my favourite :)
26 March 2020
Unprompted review
Reply from Kitty Bingo
Hi Pipina,
Jordan will be one happy person with this comment you left for him!
We’re glad Jordan left his mark and we’ll be sure to get him a star for your appreciation.
Please come back anytime you need help.
Stay Safe!
Warm Regards
Kitty Bingo Team
Messaged the live chat today due to…
Messaged the live chat today due to bonus issues and Laura who helped me was amazing and very friendly.
12 March 2020
Unprompted review
Reply from Kitty Bingo
Hi Tanya!
Thank you for the great comment on Laura!
Our always smiling Laura will have a bigger smile when she will know that she had a positive impact on you.
Please come back anytime you need help.
Stay Safe!
Warm Regards
Kitty Bingo Team
Helpful Thomas
Thomas was my help guide and was very polite and professional, I was unsure when or which account My winnings were going to ( bank or PayPal ) and he check everything for me and gave me e answers I needed
Thank you Thomas
10 March 2020
Unprompted review
Reply from Kitty Bingo
Hi Lynsey,
Your comment is very much appreciated!
Thomas's interaction with you embodies our commitment to world class customer service.
We’re so happy he brought some sunshine to your day!
We’ll give him a big tap on his back for your appreciation and hope to see you soon
Stay Safe!
Warm Regards
Kitty Bingo Team
was completely confused as to what my…
was completely confused as to what my bonus wins and bonus money consisted of..Laura was extremely helpful and friendly and assisted me by going out of her way to find the exact games i could use these funds on! great service!
Laura You are a star!!
8 March 2020
Unprompted review
Reply from Kitty Bingo
Hi Rachael,
Thank you for the star review on the service delivered by Laura.
We will always endeavor to give you the same service and hope that you will be part of the Kitty Bingo Family for long.
Please come back anytime you need help.
Stay Safe!
Warm Regards
Kitty Bingo Team
Customer support where amazing
8 March 2020
Unprompted review
Reply from Kitty Bingo
Hi Charlene,
Thank you for this comment.
We are always glad to read and to respond to these positive comments as it denotes that our attempts to provide excellent service is making its mark.
Please come back anytime you need help.
Stay Safe!
Warm Regards
Kitty Bingo Team
great site love my time here and if i…
great site love my time here and if i have a problem solved very quickly, Mark has just solved my issue very quickly this time as i am rubbish with technology but the team are always there to help ty xx
7 March 2020
Unprompted review
Reply from Kitty Bingo
Hi Debbie,
We are glad to know that our sites provides you with amazing gaming experience and also that our Support Team has met your level of expectations!
We all have that moment where we feel that technology gets way too ahead of us however on our end, we will always ensure that this never hinders your play time with us.
Please come back anytime you need help.
Stay Safe!
Warm Regards
Kitty Bingo Team
Very quick and helpful response
6 March 2020
Unprompted review
Great site and brilliant customer…
Great site and brilliant customer service. Chatted with Jordan online and he's help was fantastic.
6 March 2020
Unprompted review
Reply from Kitty Bingo
Hi Sarah,
Thank you for the comment on the service received from Jordan!
We will make sure to pass it on to him and we are sure that he will feel elated.
We could not be happier that he lived up to your expectations.
Please do not hesitate to come back to us anytime you need to.
Stay Safe!
Warm Regards
Kitty Bingo Support
The best
The best ,i received answer and help verry faster and for this I want to say a big THANK YOU.
6 March 2020
Unprompted review
Reply from Kitty Bingo
Hi Georgina!
We are indeed aiming to be one of the best and this comment is much appreciated.
Please do not hesitate to come back to us anytime you need to.
Stay Safe!
Warm Regards
Kitty Bingo
Representative was very helpful quickly…
Representative was very helpful quickly answered my problem was very friendly and polite
6 March 2020
Unprompted review
Reply from Kitty Bingo
Hi Harlz,
This amazing feedback just gave us more motivation to continue on our mission of offering excellent gaming experience as well as support.
Our members are an integral part of our site and these feedback are so great!
Thank you
Stay Safe
Warm Regards
Kitty Bingo Team
Very good customer service
Very good customer service. Thomas was very patient and explained everything I wasn’t sure about. Very professional and understood my problem which solved with the best manners.
6 March 2020
Unprompted review
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