Waste of money,waste of time the site is run by cowboys cant speak to anyone. Payed in 20 pounds got bonus for spins won nothing try to play bingo gets cancelled more times than not cause no one is pl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avoid, had money in my account and wanted to withdraw, before I could they started asking for various proof of identity, a bill from the last three months knowing most people receive most of their bil... See more
AVOID RTP is shocking very little or no bonus at all still waiting on my winnings going into my bank from last week!!! Wins are shocking, I get its gambling but no bonuses and don't say that are rando... See more
Absolutely ridiculous company. Tried reopening my account after 6 months of excluding. To pass security with safer gambling I was asked to remember the date I last logged in. As if anyone would rememb... See more
Company replied
Company details
About Kitty Bingo
Information provided by various external sources
Sign up to Kitty Bingo the fluffiest online bingo site and play the best in online bingo, slots and card games. You will receive a great welcome bonus and regular promotions and extras to get your claws sunk into.
Enjoy the perks of being a Kitty club member with a dedicated VIP manager, climb the five tiers of the VIP scheme and along the way you will find entertaining promotions and many perks, like chat games, quizzes and great prizes to be won. Kitty Bingo has a great community feel, welcoming 1000s of new players every month to our friendly roomies and chat hosts.
Kitty Bingo is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain
Enjoy the perks of being a Kitty club member with a dedicated VIP manager, climb the five tiers of the VIP scheme and along the way you will find entertaining promotions and many perks, like chat games, quizzes and great prizes to be won. Kitty Bingo has a great community feel, welcoming 1000s of new players every month to our friendly roomies and chat hosts.
Kitty Bingo is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain
Contact info
United Kingdom
- www.kittybingo.com
You should know
1.4
Bad
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the slots on this site play really bad…
the slots on this site play really bad and get server error hardly no bonuses and not many wins compared to other sites unfortunley i wont be playing on this site anymore
3 May 2021
Unprompted review
Reply from Kitty Bingo
Hi there,
Thank you for taking the time to review Kitty Bingo, and we're sorry to hear of your recent experience.
If you would like us to look into this, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Beth
Kitty Bingo Team
Wish there was a -1 button on rating
Wish there was a -1 button on rating. You get a 100% bonus when you top up. I played games and got my winnings up to 500+pounds. Then all of a sudden my balance dropped to 100pounds when I queered this they said because I was playing with bonus money the max I could win is 100 so it didn’t matter that I had deposited cash and played with that also how do they know what money I won with absolute con avoid at all costs also when they give you free spins the max you can win is a fiver crap crap crap
24 March 2021
Unprompted review
Reply from Kitty Bingo
Hi June,
Thank you for taking the time to review Kitty Bingo, and we're sorry to hear of your recent experience.
We try to make our Terms and Conditions for each promotion as clear as possible so that every player know what to expect. If you would like us to look into this, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Kitty Bingo Team
I have had the best customer service…
I have had the best customer service ever. My assistant was a gentleman named Thomas. He was so super fast and efficient he helped me with not one but several queries i had on my account. Usually, i am kept on hold for quite a length of time but not today, Thomas!!! was very quick only kept me on hold for seconds :-)
Thank you Kitty for having such a perfect customer service gentleman as Thomas.
6 March 2021
Unprompted review
Absolute crap
Absolute crap. When I first joined, the bingo rooms were empty and a full house was paying about 17p which led me to believe it was a cover up con site. Bonuses are terrible, customer service agents are aloof and arrogant, AVOID at all costs.
4 March 2021
Unprompted review
Reply from Kitty Bingo
Hi Helen,
Thank you for taking the time to review Kitty Bingo, and we're sorry to hear of your recent experience.
If you would like us to look into this, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Lauren
Kitty Bingo Team
Look on "Ask gamblers kitty bingo"
I thought i had been scammed,read this poor mans hell with these scammers,he is owed over £6000 and he was fully verified. The uk gambling commission are to blame,as all these scam bingo/gambling sites are fully aware that they can pretty much do as they like!!. Google "kitty bingo ask gamblers",avoid as they take your cash,but wont pay out,the fake reviews on here are pathetic!.This poor man was scammed out of 6k.....unbelievable 🙈🤦♂️
#@kittybingo why would i do that,you already admitted fraud,which the ukgc are investigating,i think licence will be lost. SCUMBAGS
18 February 2021
Unprompted review
Reply from Kitty Bingo
Hi,
Thank you for taking the time to review Kitty Bingo, and we're sorry to hear of your recent experience.
If you would like us to look into this, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Nicole
Kitty Bingo Team
Absolutely rubbish experience with…
Absolutely rubbish experience with Kitty bingo .After they took the deposit from my card when I won and tried to withdraw my money. Put my account on hold and ask me provide ID documents which I did . But still to have waiting for 10 working days for companies team back to me . And breaching the law
When the gambling company is checking your identity for another reason, it can freeze your account until it has confirmed who you are. There is no time limit on how long it can do this for. If you have asked to withdraw funds from your account, the company must not demand that you provide additional information as a condition of releasing those funds, if they could have reasonably asked for that information earlier.
And funniest thing is I can deposit money but I can’t withdraw it . I’m gone take this case to gambling commission UK . Anyway this company found £7 m a few years ago by government. They are Dodgy company .
29 January 2021
Unprompted review
Reply from Kitty Bingo
Hi,
Thank you for taking the time to review Kitty Bingo, and we're sorry to hear of your recent experience.
If you would like us to look into this, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Lauren
Kitty Bingo Team
I tried 3 times to send them documents…
I tried 3 times to send them documents for verification each time I got an automatic message that the IT department had automatically stopped the message it looks like SCAM !! in addition, the employees of this site write positive opinions themselves, you can simply deduce it from the names of the Trust usernames, eg Mrs. Rebeccaskitty !! All the documents that I sent them were positively verified by a few bookmakers. I FOLLOW KITTYBINGO !!
6 January 2021
Unprompted review
Reply from Kitty Bingo
Hi Adrian,
Thank you for taking the time to review Kitty Bingo, and we're sorry to hear of all the issues you are experiencing when trying to send us your verification documents.
If you would like us to look into this, please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Nicole
Kitty Bingo Team
Kitty Bingo is Back in the Game
Kitty Bingo is great fun. Has great promotions and you can deposit from as little as £5! Their daily promotions board has great prizes & promotions are just as good for long term members as new members! The new Bingo they offers really enhances the Bingo & keeps the personal aspect having their own wonderful Chat Hosts. Live support is available 21hrs a day & are knowledgeable and easy to use. They live up to the “Customer Champion” title in my opinion. They are happy to help! They also have a fantastic collection of slots & keep up with the the new games released. Overall it is a definitely one of the better ones I play.
9 December 2020
Unprompted review
Reply from Kitty Bingo
Hi Rebecca,
Thank you for your positive review of Kitty Bingo, and we are glad you enjoy the promotions we offer.
We’re very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Kitty Bingo.
Kind regards,
Jess
Kitty Bingo Team
Good winnings on slots
Good winnings on slots, but i have to say ..you get 'bingo bonus' things...but they are useless because the actual bingo is non existant except a few exceptions. i mean..3 players in a game with mabye 1.30 full house ...but it seems to be always the same person..WITH THREE PEOPLE?! seems a wee bit uncanny. slots are good though just dont bother with the bingo side of things even if you have free bingo bonus money, not even worth lol :)
25 November 2020
Unprompted review
Reply from Kitty Bingo
Hi Tracey,
Thank you for taking the time to review Kitty Bingo and we are happy to hear you enjoy playing our Slot games.
We are however, sorry to hear of your concerns regarding Bingo. If you would like us to look into any issues, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com. We kindly ask that you also let us know your preferred method of contact and a convenient time, and we can arrange to contact you then.
We look forward to hearing from you soon.
Kind regards,
Nicole
Kitty Bingo Team
Good support chat
Unhappy that my account somehow didn't pass the verification checks though the support person named April was very helpful with getting back to me and sorting the problem. Best online casino support team so far
16 November 2020
Unprompted review
Reply from Kitty Bingo
Hi Megan,
Thank you for your positive review of Kitty Bingo and we will pass on the positive feedback to April!
We’re very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Kitty Bingo.
Kind regards,
Nicole
Kitty Bingo Team
Don’t honour bonus
Awful site had trouble with ever bonus I got final straw had an email saying I won £20 to play on Eyecon games it only gave me 20 spins at 25p went on to chat and they said that was my prize no it’s not that doesn’t add up to £20 they wouldn’t honour it so I have closed my account please avoid update I have emailed and had no reply even sent a copy of the original email saying what I had won
9 October 2020
Unprompted review
Reply from Kitty Bingo
Hi Chris,
Thank you for taking the time to review Kitty Bingo, and we're so sorry to hear that you were unhappy with your experience with us!
If you would like us to look into any issues, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com. We kindly ask that you also let us know your preferred method of contact and a convenient time, and we can arrange to contact you then.
We look forward to hearing from you soon.
Kind regards,
Beth
Kitty Bingo Team
Still great fun after several years of playing!
Really enjoy the site and their Customer Service is always excellent any time I have had to use Live Chat for a query.
19 September 2020
Unprompted review
Reply from Kitty Bingo
Hi Esther,
Thank you for your positive review and for taking the time to review Kitty Bingo!
We are thrilled to hear that you enjoy our site and that you enjoy speaking with our Customer Service department
We are also very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Kitty Bingo.
Kind regards,
Zach
Kitty Bingo Team
Had to live chat as they blocked my…
Had to live chat as they blocked my account which I am annoyed about now I'll have to probably wait ages before they get in touch again and I have money in my account too not happy.
16 September 2020
Unprompted review
Reply from Kitty Bingo
Hi Coral,
Thank you for taking the time to review Kitty Bingo, and we're so sorry to hear that you were unhappy with your experience with us!
If you would like us to look into any issues, or if you would like to discuss this further with us, please let us know by clicking the following link and completing a Contact Request Form. We kindly ask that you also let us know your preferred method of contact and a convenient time, and we can arrange to contact you then: https://www.rank.com/en/contact-us.html#contact-form-wrapper
We look forward to hearing from you soon.
Kind regards,
Zach
Kitty Bingo Team
Excellent service off Thomas
Excellent service off Thomas !
Prompt friendly and resolved problem
8 September 2020
Unprompted review
Reply from Kitty Bingo
Hi Louise,
Thank you for your positive review and for taking the time to review Kitty Bingo!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Kitty Bingo.
Kind regards,
Zach
Kitty Bingo Team
Dont listen to the "in your bank within…
Dont listen to the "in your bank within 10mins" crap. I'm with one of the banks that have the quicker processing and I've been waiting 3 days for my funds.
6 September 2020
Unprompted review
Reply from Kitty Bingo
Hi Jodie,
Thank you for taking the time to review Kitty bingo, and we're so sorry to hear that you were unhappy with your experience with us!
If you would like us to investigate this matter further, can you please contact our support team on the following link: https://www.kittybingo.com/help/
We look forward to hearing from you soon.
Kind regards,
Zach
Kitty Bingo Team
Very helpful service and seemed very…
Very helpful service and seemed very caring lady
13 August 2020
Unprompted review
Reply from Kitty Bingo
Hi Hamish,
Thank you for your positive review and for taking the time to review Kitty Bingo!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Kitty Bingo.
Kind regards,
Beth
Kitty Bingo Team
Dreadfull site when you start winning…
Dreadfull site when you start winning they limit your depoist l was playing and spent £100 then they put an error on my account so l could not play anymore, dont use this company if you are winning keep to wellknown ones
24 June 2020
Unprompted review
Reply from Kitty Bingo
Hi there,
We are sorry to hear of your dissatisfaction with our website.
If you would like us to investigate this matter further, can you please contact our support team on the following link: https://www.kittybingo.com/help/
We look forward to hearing from you.
Kind regards,
Kitty Bingo Team
shocking service.
2 withdrawals still pending when promised they would be released a day ago... NOT HAPPY.
16 June 2020
Unprompted review
Reply from Kitty Bingo
Hi Tee,
We are sorry to hear that you are still waiting for your withdrawal.
If you would like us to investigate this matter further, can you please contact our support team on the following link: https://www.kittybingo.com/help/
We look forward to hearing from you.
Kind regards,
Kitty Bingo Team
This is a wonderful site
This is a wonderful site, staff here are so friendly and helpful and they have such a caring attitude
4 June 2020
Unprompted review
Reply from Kitty Bingo
Hi Lauren,
Thank you for your positive review and for taking the time to review Kitty Bingo!
We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Kitty Bingo.
Kind regards,
Kitty Bingo Team
STOP WITH THE POP UPS THST CANT BE…
STOP WITH THE POP UPS THST CANT BE CLEARED.
Offer pop ups keep coming on the screen and can’t be cleared - makes the site unusable - given up trying to use the site!!!!
1 June 2020
Unprompted review
Reply from Kitty Bingo
Hi,
We are sorry to hear of your dissatisfaction with our website.
If you would like us to investigate this matter further, can you please contact our support team on the following link: https://www.kittybingo.com/help/
We look forward to hearing from you.
Kind regards,
Kitty Bingo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.