Kiteworldshop.com Reviews 8,946

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 419 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and fast delivery service, often receiving their products sooner than expected. Many appreciate the well-packaged items, ensuring products arrive in perfect condition, and the excellent customer service provided throughout the process. Reviewers are also happy with the product quality and the competitive pricing, finding a good selection of gear. However, some customers also noted issues with packaging, where items were not adequately protected, leading to potential damage. A few other people also felt that additional delivery and customs costs were not clearly highlighted, leading to unexpected expenses and dissatisfaction with the advertised prices. Some reviewers experienced delays in delivery, impacting their plans, and found the tracking information to be complex or only in Italian.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and quick... See more

Product

Users describe positive interactions with product, often highlighting good prices and quality, with items... See more

Price

Customers generally report satisfaction with pricing, often finding good and competitive prices for products,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its efficiency and overall quality... See more

Quality

Consumers find quality to be positive, with many reviewers praising the outstanding quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Twice within three weeks have ordered from Kiteworldshop and very satisfied. Ordered two foils and both of them were very well packaged. No damage on arrival and clear timelines communicated.

Rated 5 out of 5 stars

In 3 days I got received Cabrinha kite bar … at first tracking didn’t work out but I send email …got another link and super supportive and professional email back ! Thanks , and can’t wait to try my... See more

Rated 5 out of 5 stars

nice helpful "pre-sales, product info Qs" over email before purchase. good selection of gears. nice, quick, cheap shipping. nice packaging and product matching description. all expectations met so... See more

Rated 5 out of 5 stars

Perfect! I loveeeeee my new Mystic twin tip board bag!! I messed up with the address and kiteworld immediately help redirect the package to somewhere i could pick it up. Ill be shopping with you mo... See more


Company details

  1. Surf Shop
  2. Activewear Store
  3. Outdoor Sports Store
  4. Sailing Store
  5. Skateboard Shop
  6. Windsurfing Store

Written by the company

KITEWORLDSHOP.COM is the ultimate online store for enthusiasts of any board sport who want only the best for their passion. A booming catalogue that includes: Kitesurf, Kiteboards, Surfboards, SUP, Wetsuits, Clothing and original Accessories from the best brands at the best price, always available 24/7 365 days a year. Great offer, ease of purchase, transaction security, best price guarantee, return policy extended to 30 days, fast shipping and a Customer Service always there to satisfy any of your queries as well as help you make your choice. All of that makes KITEWORLDSHOP.COM your perfect companion for your secure online orders.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Delivery/Import Charge

I did not realise the company was based in Italy when I placed the order So whilst the delivery is free and price of the goods look very reasonable on the website. UPS the delivery company charge an import charge into the UK making the price very expensive.

The delivery appears efficient once the import charge is paid.

15 April 2026
Kiteworldshop.com logo

Reply from Kiteworldshop.com

Hi Martin, we are sorry to read your review but we appreciate your feedback regarding the efficiency of the delivery.
We would like to clarify that the information regarding taxes and import duties for orders outside the EU is clearly stated in our terms and conditions. In particular, as we are based in Italy, shipments to the UK do not include VAT and are subject to national import policies. This is also stated in our website banner and in checkout. We are sorry if this information was overlooked during the checkout process. These charges are collected by the courier and unfortunately do not depend on us.
Despite that, we hope you are satisfied with the quality of your goods and that you might reconsider your rating based on the service we provided.
We remain at your full disposal for any further clarification and look forward to hearing from you soon.
Best regards
Customer service
Kiteworldshop.com

Rated 5 out of 5 stars

Great Service

Great Service. It arrived super fast. Great price and I was able to accumulate two discounts. One for Easter and another with points from a previous purchase. Highly recommended!

7 April 2026

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