Kilts Wi Hae Reviews 

654
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that they are very pleased with the service and overall purchasing process. Customers frequently praise the exceptionally fast delivery times, noting that orders arrive promptly, safely, and always in wonderful condition. People also deeply appreciate the high quality of the products, mentioning wonderful items, beautiful designs, and a genuinely smooth shopping experience. However, some reviewers were not happy with receiving damaged items, expressing clear frustration over broken goods, bent bowls, and slow support responses.

What people talk about most

Product

Customers had positive experiences with product, often highlighting great quality, excellent prices, and... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast and prompt shipping times. Reviewers report... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with well-made items that match the... See more

Service

People report positive experiences with service, highlighting prompt, efficient, and friendly assistance... See more

Staff

Reviewers mention positive feedback about staff, highlighting amazing advice, outstanding service, and a team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased with the service. Ordered a gift which unfortunately arrived broken. When I contacted Kilts Wi Hae, Lindsay kindly responded immediately and sent out a replacement with no questions ask... See more

Rated 5 out of 5 stars

Great communication ad customer service. I loved that I could pick up the phone, and speak to an actual human being for help and advice. We now have the perfect beautiful high quality item for my... See more

Rated 5 out of 5 stars

Great might be over egging it but the delivery of my book relating to the history of the GREAT MUIR CLAN was delivered in a timely manner and did not disappoint. Not exactly up there with climbing M... See more

Rated 5 out of 5 stars

There was a little snag initially with the order. However after reaching out to them, they respond quickly and politely. I received my package in perfect condition. Not only was the product exactly... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Top selection of kilts for hire and onsite kiltmaker for all your kilt requirements. Stunning gift shop, stocking unique gifts, jewellery & watches. Plenty of free parking


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

654 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(654)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

A fantastic service from start to…

A fantastic service from start to finish. Brilliant customer service: they patiently answered all my questions and helped me make the right choice. They were also zero pressure to deal with. Processing my order was fast and easy, Communication was brilliant while my kilt was being made and dispatched. The kilt itself is absolutely beautiful, a real work of art. You can count on my repeat custom.

14 December 2024
Rated 5 out of 5 stars

Good selection of Scottish gifts

Good selection of Scottish gifts. Highly recommend checking this shop out either in person or online. Quick delivery and hassle free purchases. Will definitely buy from Kilts Wi Hae again.

28 November 2024
Rated 5 out of 5 stars

What an amazing company

What an amazing company! Unfortunately one of the items we ordered was received damaged. I rang and spoke to a lovely lady, who said she would sort out a replacement immediately. I sent pictures of the damage and proof of posting back via the messager on their website. She replied immediately, in fact we had a lovely chat. The parcel was put in the post the same day (it was needed urgently) and the refund for the postage for the returned item was credited within a couple of days. I wouldn't hesitate to recommend them, they are a small, family run company, who go above and beyond to make sure any problems are resolved quickly. I purchased the Stag and Thistle decanter and matching glasses. They are beautiful, well made and come in lovely presentation boxes. Well worth the money for a special gift. Thank you Kilts Wi Hae

27 November 2024

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