It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more
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Review summary
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I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more
My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.
I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more
Company details
Written by the company
Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.
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4.1
Great
415 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Terrible Experience
I've ordered 2 pair of pants which also came with a ring set. I specifically paid more in order to have them delivered earlier than what expected with standard shipping and they still took more than what advertised. Only one pant arrived and it looked nothing like advertised: the product itself along with the ring set was extremely cheap quality and poor polish. I will never use kiikio again. They weren't helpful with my issue and I was also charged 30 $ to send the goods back for my refund (total of 168 $ spent). Terrible experience. Don't recommend.
11 December 2025
Unprompted review
Reply from Kiikio
Dear Valued Customer,
Thank you for bringing your concerns to our attention. We sincerely apologize that your experience did not meet your expectations.
We truly value feedback from every customer. Since its launch, we have gifted over 50,000 ring sets, and to date, we have not received widespread reports regarding quality issues with this batch. That said, we are continuously working to refine our products and strive for better quality in everything we offer.
Regarding your specific situation, we take it very seriously. According to our Return & Refund Policy, if a product is verified to have a manufacturing defect, we will provide a refund or replacement to cover your loss.
We would also like to kindly clarify that this compensation policy applies specifically to verified quality issues. Returns based on subjective preference—such as style or fit—are not eligible for compensation under this policy. We appreciate your understanding in this matter.
If you would like to proceed with a return or have further questions, please contact our customer support team via Instagram or email. We'll be happy to assist you.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
KIIKIO
Company does not care about customer.
This was in my son's wishlist for Christmas, I made my order November 28, 2025 on Black Friday. I was promised delivery would be 8-20days maximum. Well it's December 23, 2025 and my order just left China!!
I have been trying to contact someone since December 8, 2025 and all I get is the run around, sending tracking numbers that clearly says its in China with no resolution at all.
Worst experience in ordering.
Worst experience in customer service.
Worst experience with shipping.
At this point I spend over $220 for my sons gifts BUT do not have nothing to give him for Christmas.
Will NEVER use this company again.
28 November 2025
Unprompted review
Reply from Kiikio
Dear Valued Customer,
We sincerely apologize that the gifts you ordered for the children did not arrive before Christmas. We deeply regret this delay and hope it did not dampen their holiday spirit. We are confident that once you receive our garments, any disappointment will be quickly forgotten.
As a gesture of our apology for the late delivery, we would like to offer you a compensatory benefit. Please reach out to our support team via Instagram or email, and we will ensure you receive a satisfactory resolution.
We would also like to explain the situation. Due to a significant surge in orders during the peak holiday season, our team was stretched beyond capacity, which resulted in delays for some shipments, including yours. We truly apologize for this inconvenience. We are already actively optimizing our order fulfillment processes to ensure smoother and faster service in the future.
Thank you for your understanding and continued support. Wishing you and your family a wonderful day ahead.
KIIKIO
would shop here again
At first I was a bit scared that my clothes will not come, until an event i had to go to. I texted kikkioon instagram, explained it to them, and they have helped me. They replied to my messages, and managed to get my order before my event.
13 December 2025
Unprompted review
Customer service replied quick and was…
Customer service replied quick and was helpful
16 December 2025
Unprompted review
ridiculously overpriced returns
I just had to pay 50€ to return the article that didn't fit me, that's stealing!!
18 December 2025
Unprompted review
Reply from Kiikio
Dear Customer,
We’re very sorry for the inconvenience this situation has caused you. Each of our products has a size chart available on the product page. We recommend choosing your size based on the chart (e.g., bust, shoulder, and length measurements) and your usual fit preference to help avoid sizing issues.
Regarding the shipping costs incurred during returns/exchanges, we truly understand your concern. According to our return policy:
If the return/exchange is caused by us (e.g., wrong item/color/size sent, or a product quality issue), we will provide a shipping compensation.
If the return/exchange is due to customer preference or sizing selection, shipping compensation is generally not provided.
That said, our support team will still offer a suitable solution based on your order details. You may choose between a compensation option (if applicable) or alternative solutions.
If you have any questions, please feel free to contact our support team and we’ll be happy to help.
Have a wonderful day,
KIIKIO
Was perfect
18 December 2025
Unprompted review
They will take your money and never send your item
Ordered a winter jacket for my son in November and here we are in -10 weather and no coat at the end of December. They said they didn’t have it in stock and they can still ship it once they order it but I told them to just refund the money which they didn’t. I had to file a claim with my bank and the Shopify website. I see that they are always active on Instagram posting items and trying to rip off more people. Scammers.
14 December 2025
Unprompted review
Reply from Kiikio
Dear Customer,
We sincerely apologize for not shipping your order in a timely manner. Orders are usually processed within 3–5 business days, and delivery typically takes 7–15 days, depending on the logistics carrier and local delivery conditions. If your order has not been shipped within the expected timeframe, it may be due to the item being temporarily out of stock and currently being restocked.
We do our best to contact customers regarding restocked items, but we may not always be able to notify you immediately. You are welcome to reach out to our support team at any time for the latest updates, or to request an exchange or a refund.
Wishing you a wonderful day.
KIIKIO
Took my money and didn’t send item
14 December 2025
Unprompted review
Reply from Kiikio
Dear Customer,
We sincerely apologize for not shipping your order in a timely manner. Orders are usually processed within 3–5 business days, and delivery typically takes 7–15 days, depending on the logistics carrier and local delivery conditions. If your order has not been shipped within the expected timeframe, it may be due to the item being temporarily out of stock and currently being restocked.
We do our best to contact customers regarding restocked items, but we may not always be able to notify you immediately. You are welcome to reach out to our support team at any time for the latest updates, or to request an exchange or a refund.
Wishing you a wonderful day.
KIIKIO
Just amazing
They’ve got beautiful clothes and they’re amazing and available everyday. Even the delivery times are not too long. It’s just perfect
1 December 2025
Unprompted review
Nice to have something a bit different
Easy to use website with great choice of stock. Excited to receive the item for my son’s Christmas present
8 December 2025
Unprompted review
When I saw this hat
When I saw this hat, I knew I had to have it! The design and quality is unmatched! Will be buying more from Kiikio in the future.
11 December 2025
Unprompted review
They were amazing!
They were amazing!! Very patient and friendly when you need help. Also good response time and customer service.
8 December 2025
Unprompted review
Fur boots and jacket with fur (amazing)
I ordered 2 things from this website, boots and a jacket with fur.
Excellent quality.
The jacket is warm, the fur does get a bit stuck in the zipper but other than that it's perfect! Very comfortable.
The boots (with the fur) are also very warm with some sort of sherpa lining on the inside. Feels like im walking on clouds, so so comfortable.
Excellent website with quality products!
30 November 2025
Unprompted review
Servise and quality
They tried to scam me twice and couldn't answer me properly if I could exchange one size for another. Just wasting my time. Yes, they answer quickly, but not directly to the point and wierdly trying to circumvent your offer to get their way. The quality of the clothes is pretty good, the delivery not so much. Overall, I do not recommend, because of the service, at least for me. Or you need to be 100% sure you have right size and pray its not damaged, because the pricing and negotiation isn't worth your time.
9 December 2025
Unprompted review
Reply from Kiikio
Dear Customer,
Thank you for your feedback. We sincerely apologize if our service did not feel smooth or convenient for you. Your feedback is very important to us, and we will use it to further improve our customer support.
Please note that our return and exchange policy includes different procedures depending on specific situations. You may review the policy to determine which category applies to your case. If you have any questions or need assistance, feel free to contact our support team, and we will do our best to provide you with a satisfactory solution.
Wishing you a wonderful day.
Kiikio
Kiikio gave great customer service and…
Kiikio gave great customer service and the products were great quality, when you have a request they respond quickly!
10 December 2025
Unprompted review
Great service and communication skills…
Great service and communication skills satisfied customer
9 December 2025
Unprompted review
Very satisfied customer
The items I have received from Kiikio are of great quality, true to fit and my Son was very happy with his jacket. There was a shipping error on my part and their customer service was superb! They got back to me immediately and corrected the problem at no extra cost to me! I will definitely be shopping with them in the near future!!
4 December 2025
Unprompted review
I didn’t get a pant but service help me…
I didn’t get a pant but service help me to resend it and the service was very good
4 December 2025
Unprompted review
I had an amazing experience with their services!✌️🥹🔋
I had an amazing experience with Kiikio. Their customer service was fast, helpful, and very professional. I needed to change the size on one of my items, and they fixed it right away with no issues. The communication was clear, polite, and reassuring throughout the process.
I really appreciate how smooth and easy they made everything. I definitely recommend Kiikio and will be shopping with them again!
25 November 2025
Unprompted review
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