Easy to order. Regular updates. Product as specified. Glad I read up about the org and how they work as it managed my expectations around possible additional import fees and lengthy delivery t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered some Salomons, not overly priced to say they were sold out everywhere else. However, got a £101 tax and import bill, I knew there would be one but didn’t realise how much so just something to... See more
Shoes were legit and received faster than expected! I only give 4 stars because of the packaging. It was in a much bigger box than the size of a shoebox. So the shoebox itself was kind of banged up du... See more
I like the delivery service. My order came within 3 days,but yet the delivery fee is kind of expensive.Overall I rate Kicks crew 4 stars due to my first experience.
Company details
About KICKS CREW
Written by the company
KICKS CREW is a digital community and marketplace for authentic sneakers and style.
Launched in January 2021, KICKS CREW is the world's most trusted global platform for sneakers and apparel, built on the belief in uniting communities worldwide. Unlike other marketplaces that facilitate individual sellers, KICKS CREW partners with only verified retailers and brands globally to ensure authenticity at the source.
With a fast-growing global audience reaching millions, KICKS CREW has partnered with the most significant sporting brands and professional athletes globally for direct product launches.
Joining Damian Lillard, Kyrie Irving became the latest professional athlete to invest in KICKS CREW in December 2023.
How It Works
KICKS CREW operates by connecting shoppers with authorized retailers and renowned brands worldwide. This global network allows the platform to source shoes at competitive prices, offering customers a steady stream of new arrivals and a wide range of rare and hard-to-find sneakers.
After an order is placed, a bespoke number is assigned to each retailer source. During the authentication process, our CREW tags each pair of sneakers with our signature RFID zip tie.
The RFID tags enable customers to check all info regarding the purchased item, including purchase date, price model, sizing, and more. We are also able to trace every step and look back on every pair to the retailer they came from.
Authenticity Guaranteed
KICKS CREW guarantees all items sold are 100% authentic. All items sold online are from authorized retailers and brands.
KICKS CREW makes sure each item comes in excellent condition. Each item is brand new and never worn.
Our Community
"I’m excited to partner and invest in KICKS CREW’s vision to empower a new generation of independent consumers and thinkers. Having a place where all of our support systems can land and also doing it where they have the freedom to create as well. The most powerful thing that you can do is unite with them. It could be a racial difference, it could be a religious difference, but I think unification and going in there with the right energy matters.”
- Kyrie Irving, Chief Community Officer & Investor
“My career was built on forming that community of people that appreciate and respect what I do and how I do it. My role at KICKS CREW is being a part of creating that type of community, and then just growing it from there.”
- Damian Lillard, Investor
Contact info
276 Greenpoint Ave. Floor 2, 11222, New York, United States
- www.kickscrew.com
3.8
Great
31K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is 100% 🅰️➕🙌🏽 Definitely…
Everything is 100% 🅰️➕🙌🏽 Definitely ordering more coming 🔜👌🏽
26 April 2026
Efficiency fast great price
27 April 2026
Unprompted review
Product delivered as advertised
Product delivered as advertised. Shipping was fast and easy, good shopping experience!
27 April 2026
Pretty good
The shipping was quick just the route take is dumb and they were a day late but still good and the slides were okay but underwhelming and stiff but I don’t think that is kickscrews fault
15 April 2026
The shoes are legit
The shoes are legit. I was a little worried about the "inspection..."
21 April 2026
Extremely happy with these shoes
These are the most amazing shoes! Easy to order, able to make payments. Shipping took a little longer than I expected but the shoes are worth the wait. They are exactly, as pictured. Very comfortable, well packaged.
20 April 2026
FAKE FAKE FAKE do NOT buy sneakers from…
FAKE FAKE FAKE do NOT buy sneakers from this seller as they are selling FAKE products! They pride them selves on authenticity or so they say but I spent 350$ on a pair of kD 13 ep Rasta edition sneakers and they were fake the are paying people to do reviews saying they are an authentic website but they are NOT! Can only tell when hit with a black light that they are fake BEWARE of these jerks just another company based out of hongkong trying to steal your hard earned money I will be blasting them everywhere I don’t care !!
26 December 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It took over a month to get the sneaker…
It took over a month to get the sneaker then when I reach out to cancel the order that’s when the sneaker was processed and ship to me then to get the wrong size no,the sneakers does not fit they send me women size instead of men size to top it off you have to pay to send the sneaker back you do not get a refund. You only get stole credit. It’s like pulling teeth to get in contact with the company and then when you do get in contact the company through the email and everything you don’t get a response back it says due to three days. It’s been over two weeks. I will never ever Oder another pair of sneaking from them. And to top it off I paid over $250 for them damn sneakers not worth it
21 April 2026
Reply from KICKS CREW
Hi Jolanda,
Thank you for your feedback.
After further checking our system, we were unable to find any emails from your side regarding a cancellation request or size change for this order. Please note that as the product was ordered in a women’s size, it is listed and processed accordingly.
For your reference, the order was placed on April 3, shipped on April 15, and successfully delivered on April 17, which is within our standard SLA.
Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Kindly check your inbox (and spam folder) so we can get this sorted out for you right away.
We appreciate your patience and the opportunity to make this right.
Shoes are great
Shoes are great. gotta break em in but they have great grip, stability and ankle support. I like the orange laces they came with as well
26 April 2026
Man I got the wrong size
24 April 2026
Excellent!!!
25 April 2026
I accidentally ordered the Wong size…
I accidentally ordered the Wong size and they were and they very helpful correcting the situation and getting me the right size
25 April 2026
Sneakers were clean and certified
Sneakers were clean and certified. One happy customer.
26 April 2026
Great experience ordered had my…
Great experience ordered had my trainers within a couple of days can’t fault anything from ordering to receiving 10/10 will definitely use this company again
26 April 2026
Love the service would order again…
Love the service would order again without thinking. Thank u
22 April 2026
Faulty Nike trainers
Shoes arrived in good time but have split open at the toe box upon first wear.
21 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.