Kinleigh Folkard & Hayward (KFH) Reviews 

6,662
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 379 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often going above and beyond to provide excellent service. Many people highlight their strong responsiveness, clear communication, and proactive approach in managing properties and facilitating sales or rentals, making processes smooth and stress-free. However, some customers also noted dissatisfaction with aspects of customer service, citing issues like unresponsiveness and slow communication. People occasionally experienced staff being blunt or inefficient, particularly within property management, leading to frustration and delays in resolving matters.

What people talk about most

Staff

People report positive experiences with staff, highlighting many individuals for their professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, responsiveness, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the helpfulness, professionalism,... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising quick and efficient... See more

Price

Consumers find price to be ambiguous, with many reporting excessive or hidden charges. Reviewers mentioned... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On the whole I had a positive experience dealing with KFH. Having had my flat on the market for over a year with no buyers I was recommended KFH. My two main contacts were Ellis Cruise and Joe News... See more

Rated 4 out of 5 stars

I have dealt with many estate agents over the years, and KFH stood out. From start to finish, the team were professional, efficient and incredibly friendly. They kept me well informed throughout and I... See more

Rated 5 out of 5 stars

My Experience is great because of the one person who always provides an excellent services, my manager Andree, she has maintained an excellent services over the last couple of years. I would not... See more

Company replied

Rated 5 out of 5 stars

I phoned KFH who had been managing my property, which is being sold. I wanted some certificates to aid the sale and within minutes they had been sent to me. The member of staff Deandra Grovell-Campbel... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Rental Agency

About Kinleigh Folkard & Hayward (KFH)

Written by the company

Why KFH?


  • Network

    With 60+ London-wide branches and nine market-leading business divisions, we offer specialist and impartial support across a wide range of services.

  • Experience

    Our branch directors have an average length of service of over 10 years delivering results for our clients.

  • Service

    We provide proactive, regular communication during every transaction, giving you the right information at the right time, in the right way.

  • Results

    With a reputation spanning nearly 50 years, we’ve helped hundreds of thousands of clients achieve the right result.


To find out more information about our services, get in touch with us today.

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Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(6,662)

342 reviews in the last 12 months

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Rated 4 out of 5 stars

Very knowledgeable and helpful staff.

Very knowledgeable and helpful staff.. always polite and considerate.
Only change I would suggest is giving people a much longer heads up when things need completing especially online, as everyone has busy lives.

31 October 2025
Rated 5 out of 5 stars

Great team - great experience

We worked with KFH when we rented our house out when living abroad and then used their sales team when we decided to sell. My experiences have been overwhelmingly positive. The Blackheath team are excellent - real experts, very professional but also very warm and understand the emotions involved with your home. We got some great tips and advice on the sales process and really do credit them with a smooth and successful sales chain.

31 October 2025
Rated 5 out of 5 stars

Exceeded my expectations

I feel fortunate to have visited KFH Kennington, where I met Darren Tait.
Darren gave us a very comprehensive overview of the company and how they could assist with my flat sale.
It was a fairly long complex process due to 3rd parties, but Darren and Priyesh remained diplomatic and professional throughout and until we completed.
I would unreservedly recommend them, they are true professionals!

14 October 2025
Rated 4 out of 5 stars

They rented a flat for us

They rented a flat for us, and they achieved a higher rental income pcm than the other agents estimate. Had it occupied very quickly and efficiently.

One thing though. We lost all of that additional rental income in fees to KFH.

1 October 2025
Rated 5 out of 5 stars

100% recommend KFH West…

I wholeheartedly recommend KFH West Wickham. Laura is a stand out professional and she and the team work hard - they delivered in every respect from start to finish. I've sold a few properties in my time but never had service so good from an estate agent - responsive, great marketing and fantastic communication! Thank you to Laura and team.

10 October 2025
Rated 5 out of 5 stars

Professional service


When I decided to sell my flat, the sales department at KFH Islington were fast and professional.
My dedicated agent, Pervin, was friendly and efficient and always on hand to answer any questions I had.
Pervin and the rest of the team gave me the time and support I needed to ensure the sale went smoothly. I would definitely recommend KFH Islington to anyone thinking of selling their property.

17 October 2025
Rated 5 out of 5 stars

KFH Estate Agents in Catford

KFH Catford Branch, gave us an excellent, first class service, in guiding us through the maize of selling a house.

Ramsay kept a professional eagle eye on the overall progression of the sale, whilst Sarah was a great, on the spot, organiser and daily chaser of the sale. She never gave up, kept us well informed at every stage, right up until the sale went through.
Both efficient and conscientious members of a great team. Friendly but most respectful and understanding, of the stress and pressures which can be experienced, in selling a house.

I have no hesitation in recommending their services. You would never get a better Estate Agency to act on your behalf.

17 October 2025
Rated 5 out of 5 stars

Sold our London house through KFH

Sold our London house through KFH. We had also previously rented it out through KFH and found that KFH provided sound tenants, with good finances and references. Their admin team is also very knowledgeable and on the ball.

Laura at the KFH Southfields office found good buyers very quickly and managed the competitive bids efficiently. The sale went through without any major hitches and was professionally handled.

17 October 2025

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