Keyzar Jewelry Reviews 

1,402
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 343 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality and fine craftsmanship of the jewelry, noting that the pieces look wonderful in person. Consumers are also deeply impressed by the exceptional, responsive customer service team, who assist with custom designs and prompt communication. Furthermore, people indicate that orders arrive securely, often ahead of schedule, with gorgeous packaging. However, some people mentioned that tracking information and delivery updates were occasionally unclear during the waiting period. A few reviewers also noted minor concerns regarding ring prongs or required assistance with sizing adjustments after delivery.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning design and high... See more

Quality

People report positive experiences with quality, expressing deep satisfaction and delight with their custom... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting that the support staff is kind,... See more

Delivery service

Customers had positive experiences with delivery_service, noting that packages frequently arrive on time,... See more

Order

Users describe positive interactions with order processes, highlighting that purchasing and tracking went... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely obsessed! I have the Lindsey ring with an oval 3.06-carat stone in a size 5. The pictures and videos I've seen on Instagram and the web page don’t do it justice—it’s stunning, classy,... See more

Company replied

Rated 5 out of 5 stars

Ordered the Lindsey on June 6th, and it arrived on June 25th. Ring looks fantastic, fiancé loves it, and tons of compliments. I was suspicious about ordering online and honestly went out on a limb bec... See more

Company replied

Rated 5 out of 5 stars

Order was smooth and customer service was amazing. They were quick to answer questions and were able to make a last minute customization to the ring without any trouble. I proposed yesterday and my gi... See more

Company replied

Rated 5 out of 5 stars

Keyzar has the customer service most companies can only dream of having. They are so quick to respond, kind, courteous, and they go above and beyond for their customers. Living in another state makes... See more

Company replied


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,402)

325 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing all around!

Very Good service, very kind and honor new promotions! I entered a code for 10 percent but then a valentines promo came out for 20 percent the next day and I called them to see if they would honor the 20 percent and they did saving me an extra 250 dollars. I’m very greatful and had a wonderful experience. The ring came in an amazing box and my fiance was very happy with it! Couldn’t have asked for better especially at this price point! Amazing!

3 February 2026
Keyzar Jewelry logo

Reply from Keyzar Jewelry

Hi Cote, absolutely incredible!! We’re always so happy to be here for you!!!!💖

Rated 5 out of 5 stars

Received a full refund for a ring in a…

Received a full refund for a ring in a very timely manner. The only complaint I have about this jeweler is that the gold is thin on my engagement ring. I purchased 18 k white gold and know the gold won’t be suitable for long term wear. The prongs are very nice and the diamonds are well done and sturdy. Everything about this jeweler I like except the thin gold but I also paid a very reasonable price for the ring so it should be expected.

15 January 2026
Rated 5 out of 5 stars

Jared with Customer Service

Jared with Customer Service was so helpful every time I called him. You can tell when someone cares about people and the way he approaches his work reflects well on the company that hired him.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

terrific

It looks terrific! And fits perfectly. I’m very happy with the beauty and accuracy of my order. I have yet to get it appraised but it came with IGI certifications and that puts me at ease.

22 January 2026
Rated 5 out of 5 stars

I love my ring

I love my ring, it looks perfect, better in person. It is very confortable. I got the Nicole 14k white gold, 2ct Marquise Diamond.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

The whole customization process was simple to work through and had plenty of options. I made a mistake with my order, selecting the wrong band material, and customer service replied within the hour to make the change before it was sent off to be constructed!

29 December 2025
Rated 5 out of 5 stars

I was worried about ordering rings…

I was worried about ordering rings online. It was super easy to customize, and the ring's showed up looking better then expected. Keyzar made me feel comfortable the entire time. They also have excellent customer service. Would definitely order again.

14 January 2026
Rated 5 out of 5 stars

Keyzar was exemplary

Keyzar was fantastic for purchasing my Engagement ring. I love their designs to begin, then I placed an order. I had a trip planned beforehand and reached out to their team to see if we could make it happen in time. They respond quickly and made it days before our trip. All while the ring still looks fantastic and with great detail.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Even better in person

I got the Dianne ring with a 1.5 E, IF radiant diamond to go along with it and am genuinely surprised at how damn good it looks. I was under the impression with the images on the website that they may be taken under way better than average conditions and the ring wouldn't look as good in person (or just simply different), but when this thing arrived, it was so much better than the pictures. Genuinely surprised at how easy and perfect the whole process was, from choosing the ring to receiving it.

12 January 2026
Rated 5 out of 5 stars

Custom Ring

My experience was amazing, I was able to build my girlfriend’s dream ring. I figured it would have took more than a month considering I live on the complete opposite side of the country from the main location, anyways, I got anxious after 2 weeks and emailed about it, that exact night, it was shown it shipped and I received it that next day, like 14-16 hours from start ship time, insane. Very reliable, comes with all paperwork of the ring, showing it’s legit, I would 100% use Keyzar, if you have any doubt or questions email them and they’ll help you out.

12 January 2026
Rated 5 out of 5 stars

You wont regret your purchase!!!

You all have made the online buying experience amazing!!!!! Online wedding ring shopping was a scary experience and by buying from this company was the best decision I have ever made! Had an issue with wedding ring I bought and you all fixed it no hassle question free! Customer service 10/10! Best online company out there! Lifelong customer now!

31 December 2025
Rated 5 out of 5 stars

The support team was very responsive…

The support team was very responsive and the responses felt very personalized and like the person on the other end really cared. I had a few questions about my order and the whole thing felt very genuine and one-on-one. They cared about making the right ring and I even got responses to my inquiries immediately and late in to the evening. The ring arrived ahead of schedule and was perfect. I would recommend Keizer to everybody.

22 December 2025
Keyzar Jewelry logo

Reply from Keyzar Jewelry

❤️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look