Working with Kent Reliance has been brilliant but am now moving most of my money from the ease access account because you have reduced the interest rate - can get 4.5% elsewhere!
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Review summary
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I am always happy with my dealings with Kent Reliance. The only reason I did not give the full 5 stars was the fact I could not automatically reinvest my matured funds into another bond that was not a... See more
Company replied
Certain aspects of the website are a little clunky and look a bit dated but overall everything works well and transactions are quick. Responsive communication via text and email is also good.
Company replied
Good rates but could do with an App and for your savings accounts and ISA accounts to be linked for transfers etc. Have to have 2 seperate log in details, seems unnecessary
Company replied
Company details
Written by the company
We're part of OSB Group, a retail savings and specialist lending group with a family of distinct brands that aim to help you reach your financial goals.
Contact info
Chatham, United Kingdom
- www.kentreliance.co.uk
3.7
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Easy to open online Investment Account…
Easy to open online Investment Account a new Customer. Good response from Customer Service when needed.
20 April 2026
Reply from Kent Reliance
Thanks for sharing your feedback Fraser, that's great to hear.
Happy to tick boxes
Good communication after making a small complaint. Happy to give 5****
20 April 2026
Reply from Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Angie!
There are good interest rates
There are good interest rates but I am fed up of having to log in to different accounts rather than have all my accounts under one simple log in procedure.
20 April 2026
Reply from Kent Reliance
Thank you for your feedback Elizabeth. We understand how inconvenient it can be to manage multiple logins. At the moment, we’re operating on two different systems as part of a wider transition, which is why your accounts appear separately. Eventually, all accounts will be moved to our online system for a smoother experience.
Excellent customer service
Excellent customer service. Competitive rates. I've been with KR for many a year. Highly recommend
4 April 2026
Reply from Kent Reliance
Thanks for sharing your feedback David, that's great to hear.
We appreciate your recommendation.
Very competitive interest rate for a 12…
Very competitive interest rate for a 12 month investment.
20 April 2026
Reply from Kent Reliance
Hi Barbara, Thank you for your feedback. We’re glad to hear that you’re satisfied with the interest rate. We appreciate you choosing us.
Reply from Kent Reliance
Thank you for the feedback Viven —I’m glad the advice was clear and helpful.
So far so good
Good rates but could do with an App and for your savings accounts and ISA accounts to be linked for transfers etc. Have to have 2 seperate log in details, seems unnecessary
20 April 2026
Reply from Kent Reliance
Thank you for your feedback Neil. We appreciate your comments regarding the mobile app — while we don’t currently offer one, we’re always looking for ways to enhance our services. We’re also in a transition phase operating on two systems, and eventually all accounts will be moved to our online platform for a smoother experience.
Reply from Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Peter!
Kent reliance offer good products at…
Kent reliance offer good products at competitive rates. The web page is easy to navigate and the application process was straightforward
20 April 2026
Reply from Kent Reliance
Thanks for your feedback Andrew. We're happy to hear you had a smooth experience setting up and navigating the website and that you’re satisfied with the interest rate. We appreciate you choosing us.
very easy to use
Account was easy to set up and when I sent money to KR it arrived almost instantly and was acknowledged by text which is very helpful.
20 April 2026
Reply from Kent Reliance
That’s great, thank you!
Have an Easy Access Cash ISA D50 which…
Have an Easy Access Cash ISA D50 which pays 3.51% interest. Discovered, by chance, they now pay on their latest Easy Access Cash ISA D72, 4.05%. They didn't inform me of this and that I was losing interest! There is no automatic increase, as for instance the Coventry provide. Coventry B.S. do it automatically. I phoned them and asked for it to be moved to the D72 but they told me it couldn't be done over the phone. I had to go on-line and then phone them back! They make the change as hard as possible! I find this appalling and "sharp" practice!
16 April 2026
Unprompted review
Reply from Kent Reliance
Thank you for taking the time to share your feedback Alan. We're sorry to hear about your experience and understand how frustrating this situation must have felt. We would like to clarify that we do not routinely inform customers when interest rates change. However, you can check the latest rates on our website at any time to ensure you're aware of any new products or updates. Please note that all products listed on our website are limited‑edition, and they may be withdrawn at any time. If there's anything more we can help with, we're always here to support you.
Don't expect customer support
1 hour on the phone and couldn't speak to a person. No matter what time/day you ring, the recorded message says they are very busy. More than likely there is only one person or nobody at all answering the calls. You email them and you will get an unhelpful response 3 days later. Their website constantly crashes. I just hope my savings are safe with them.
16 April 2026
Unprompted review
Reply from Kent Reliance
Thanks so much for taking the time to share your experience Sharam. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
Reply from Kent Reliance
Thanks for sharing your feedback, that's great to hear.
One star is one too many
I have given one star as that is the minimum, shame it can not be zero or a minus. I have been trying for three weeks to close my account but there is excuse upon excuse. Going to call me back but didn't on several occasions. Bank somewhere else is my advice.
15 April 2026
Unprompted review
Reply from Kent Reliance
Thanks so much for taking the time to share your experience Martin. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly .
Slow
Slow. It's like banking in the 80s. Everything has to be done manually by a person and they take their time to do it.
9 April 2026
Unprompted review
Reply from Kent Reliance
Thank you for your feedback Taren. We’re really sorry to hear about your experience and understand how frustrating slow, manual processes can be. We’re continuously working to improve our systems and speed up our services:)
Faultless and very impressed.
The interest rate on the 1 year fixed bond was the highest and my experience with Kent Reliance has been faultless. It was very easy to open my account on line and transfer my money in and the communication has been perfect and has kept me very well informed. I telephoned with one query and my call was quickly answered and the advisor was very polite and answered my question. My interest has been paid on time. The website is very easy to use and has all the info that I need. I would recommend Kent Reliance without a single reservation and my experience has been much better than my previous one with a big high street bank.
7 April 2026
Reply from Kent Reliance
Hi Stuart, Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the account setup process smooth and that you’re happy with both our interest rates and website. Your satisfaction is very important to us. We truly appreciate your trust in choosing us.
They change their system and then all…
They change their system and then all of a sudden your account just disappears with YOUR money in it.
You phone them up and then after several hours they phone you back saying that they will get back to you, guess what, sweet SA.
8 April 2026
Unprompted review
Reply from Kent Reliance
Thanks so much for taking the time to share your experience, Barry. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
Secure message service completely useless.
Since I read the reviews, I decided to try the secure message approach. They completely ignored the question in the secure message which was about why I have two missing statements from tax year 25/26. Instead there was a generic answer about how to access statements online. This building society has provided good service over the years for us, but it seems they are now to be avoided at all costs.
9 April 2026
Unprompted review
Reply from Kent Reliance
Thanks so much for taking the time to share your experience, Jonathan. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
I used to like this building society …
I used to like this building society bank
It wont accept the ridiculous pass word I saved on my computer, has logged me out, wont give me a new password wont let me set my own. Have now wasted most of my morning .
The operator was really trying to solve the problem, but she couldn't really help.
9 April 2026
Unprompted review
Reply from Kent Reliance
Thanks so much for taking the time to share your experience. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly
The Same Appalling Customer Service
I received an email asking me to go to their homepage for my Certificate of Interest. I did that and my login details were not recognised. Called 0345 122 1122 as instructed and had the same irritating experience of Mark T who had the same 'service' 3 hours ago. Should "All of our Operatives" read "Both of our Operatives"? I was cut off after 20 minutes.
8 April 2026
Unprompted review
Reply from Kent Reliance
Thanks so much for taking the time to share your experience Ron. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
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