Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... See more
Company replied
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Review summary
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A replacement pair of new garden shears were made available and shipped to my home promptly and without quibble after providing images of the existing pair which were under guarantee. Hugely impress... See more
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... See more
Company replied
I love the digging spade but it split and after contacting Kent & Stowe I had a very positive experience and a replacement arrived within 48 hours. I was given gift vouchers for the cost and postag... See more
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Company details
Written by the company
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
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4.6
Excellent
429 reviews
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Top quality item
This was a birthday present for my gardener son. He was very pleased and impressed to receive such a top quality item.
7 May 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear your son loved his birthday present and found it to be of top quality! Thank you for sharing this wonderful feedback.
Thanks,
The K&S Team
Not a good time to ask since my last…
Not a good time to ask since my last order has not arrived and no indication as to when it will. If there is no response soon then the there will ultimately be a serious negative review.
10 May 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We have looked into this for you and can see your order was delivered Tuesday 12th May.
Please can I ask that you reach out to our customer service team if there has been an issue with this delivery so that we can look into this further.
customerservice@kentandstowe.com
Thanks,
The K&S Team
Every part of the process from pre to…
Every part of the process from pre to actual purchase was easy to arrange delivery was quick and was tracked correctly
13 May 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear your purchase and delivery experience was easy and efficient.
Thank you for your wonderful feedback!
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We are so pleased you are happy with the quality and promptness of our service.
Thanks,
The K&S Team
Leak developed
Leak developed. In watering can after one year of use , contacted company and a replacement was dispatched the following week, great service
6 April 2026
Reply from Kent & Stowe
Hello,
Thank you for your feedback, we’re sorry to hear you experienced an issue with your watering can, but we’re really pleased to know our team was able to put things right quickly for you.
We appreciate you taking the time to share your experience and your kind comments about our service.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for your kind feedback, we’re so pleased to hear you had a great experience with our customer service team.
We’ll be sure to share your comments with the team, and we really appreciate you taking the time to leave a review.
Thanks,
The K&S Team
Avoid! They use Evri!
Order KS6502. Avoid!!! Kent and Stowe use Evri and the parcel has been lost. Typical! I have no idea what is happening with my item, spoke to customer service from both Evri and Kent and Stowe. Evri tell me the problem has been solved and have closed the case, apparently it was supposed to be an issue with the depot it went to and they had sorted that. Kent and Stowe told me there is an issue with the label and it can't be read so they would try and get it delivered to me but it might get returned to sender due to this. Tracking has finally been updated and it's being returned to sender. It's coming up to 3 weeks now and delivery was never even attempted. Waste of my time. Honestly, avoid using any company that uses Evri, their products aren't worth the potential headache.
9 May 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We’re very sorry to hear about your experience and the frustration this has caused.
We appreciate you taking the time to share this feedback, as we understand how disappointing it is when an order doesn’t arrive as expected, particularly after such a long wait. This is certainly not the standard of service we aim to provide.
We will ensure your comments regarding the delivery experience are passed on to our courier partner to help prevent similar issues in future.
If there is anything further we can assist you with, please don’t hesitate to get back in touch with our customer service team.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you're happy with the product's quality and our quick delivery!
Thank you for your feedback.
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad to hear we could assist you promptly and fairly with a replacement.
Thank you,
The K&S Team
what a fantastic company
what a fantastic company - obviously you consider your products are top class and they are. I was surprised and very grateful that you replaced my garden fork
11 May 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear you're pleased with our products and service! We're glad we could help with your garden fork.
Thank you for your kind words.
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear you found our online ordering and service good.
Thank you for your kind words,
The K&S Team
The company actually had a human being…
The company actually had a human being answering the phone, no overseas help desk, UK based, no Virtual Assistant, they did what they said they would do and sent me £50 gift voucher which enabled me to buy a new Garden Rake from them, just a Brilliant experience
11 May 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear you had such a brilliant experience with us, especially regarding our customer service and the gift voucher.
Thank you for your wonderful feedback!
Thanks,
The K&S Team
Stylish Hose & Reel
Impressive quality hose & reel which looks stylish rather than the garish brightly coloured plastic ones seen in most garden centres.
Would be five stars if there was an automatic
re-winding function.
10 May 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you appreciate the quality and stylish design of our hose and reel!
We understand your desire for an automatic rewinding function and value your feedback.
Thanks,
The K&S Team
Faulty lawn aerator
I had a faulty lawn aerator. Unfortunately they could not send a new one to my address (N. Ireland) A very helpful member of staff called Ashleigh emailed and advised she could send me a physical voucher in the post that I could use at a local retailer. I had it in a couple of days. Great customer service.
14 April 2026
Unprompted review
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad our team could assist you with the faulty aerator and provide a suitable solution. We appreciate you sharing your positive experience with us.
Thanks,
The K&S Team
I had prompt service and with a…
I had prompt service and with a professional attitude. First class
30 April 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you had a first-class experience with our prompt and professional service!
Thanks,
The K&S Team
Review
I love all of K&S products. They are easy to order and always perform well. Great quality.
8 May 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you love our products and find them easy to order. Your positive feedback on quality means a lot!
Thanks,
The K&S Team
Superb garden tools
I explained that a tool I purchase had broken. I bought it on line but and had no receipt to offer on the guarantee. They therefore could not help me, However, they created a solution that got me a new tool.
I love the quality of the tools it's excellent. As was the follow up service.
7 May 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad we could assist you with your tool and provide a solution. Your kind words about our tool quality and service mean a lot to us.
Thank you for your positive feedback!
Thanks,
The K&S Team
Had a problem with a spade bought some…
Had a problem with a spade bought some time ago. As it was under guarantee contacted K&S and they were brilliant. After verifying the details, honoured the guarantee and sorted out a replacement quickly. Thank you for wonderful customer service.
30 April 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear we could assist you with your spade and quickly provide a replacement.
We truly appreciate your kind words about our customer service!
Thanks,
The K&S Team
First time I’ve used Kent &Stow…
First time I’ve used Kent &Stow excellent delivery and products.
6 May 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We're so glad you enjoyed your first experience with our products and delivery! Thank you for your kind words.
Thanks,
The K&S Team
Excellent in every respect!!
6 May 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave a review! We really do appreciate your kind words.
Thanks,
The K&S Team
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