I have asked Kendrick homes to remove a review that I made way too early after buying my home. Am now having to resort to writing here. The site foreman did not finish my new home to a very good stand... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We moved into our new Kendrick home at Crickley Fields Brockworth in June this year. We have been very happy with the house and the on-site personnel have all been very helpful getting the jobs done a... See more
Company replied
We are in the process of moving into our Kendrick home at Crickley fields and are very happy with the build and the location. From the very beginning, Nicola, Stan, and Tom have been friendly, appr... See more
Company replied
Mark Rozier has been fantastic from start to finish. Although we haven't bough a new build (we've bough the original Hall Cottage at Laureate Ley), he has been there throughout our purchase. Having... See more
Company replied
Company details
About Kendrick Homes
Written by the company
We are a leading Midlands based housebuilder, with a reputation for creating high-quality, stylish homes across the. Founded in 1880, we've established ourselves as a trusted name in the industry, thanks to our commitment to craftsmanship, attention to detail and customer satisfaction.
With a focus on delivering outstanding value and exceptional customer service, we have have developed a loyal following of homeowners who appreciate the company's personal approach and dedication to excellence. From stunning family homes to luxurious apartments, the company offers a diverse range of properties to suit a variety of lifestyles and budgets.
Kendrick Homes also understands the importance of sustainability and is committed to building energy-efficient homes that are both environmentally friendly and cost-effective. With a strong focus on innovation and technology, the company is constantly exploring new ways to improve the efficiency and sustainability of its homes.
We are a company that prides itself on delivering exceptional homes and outstanding customer service. Whether you're a first-time buyer or a seasoned homeowner, you can trust us to provide you with a beautiful, high-quality property that you'll be proud to call your own.
Contact info
Westhill House, DY8 1RD, Stourbridge, United Kingdom
- 01384 446200
- marketing@kendrick.co.uk
- www.kendrickhomes.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kendrick Homes - Our Experience So Far
We are delighted to be buying a new Kendrick home at Coopers Chase. From our initial discussions with Adam in March and the site foreman Damien in May to more recent support from Lucie we have been very impressed with the overall level of professionalism and guidance we have received.
So far the whole process has been exceptional and with Kendrick’s support our daughter will also be buying a property at Coopers Chase.
Everyone at Kendrick Homes works towards delivering the right outcomes for their customers which say’s a great deal about the integrity and quality of the company.
Congratulations and well done for turning what can be a very stressful experience into a pleasurable one.

Reply from Kendrick Homes
How to sell a property well
A very successful session with Lucie Langford and Encarda Garrido at the Kendrick Welford site this weekend.
Professional and well informed, we were happy to make home reservation with them this afternoon.

Reply from Kendrick Homes
Lucie is amazing
Lucie is amazing! Can’t thank her enough for everything she’s done for us, start to finish. She has gone above and beyond to make our Kendrick journey 5 star! We couldn’t have done it without her. From our first welcoming meeting to moving in day, Lucie has honestly made this process feel a lot easier and been incredibly helpful. I wish everyone could have a Lucie, she gets things done.

Reply from Kendrick Homes
Neighbouring site
Live in a property next door to a new Kendrick Home site and due to the levels on their site being lower than our garden, they have built a supporting wall, very helpful and excellent workmanship.

Reply from Kendrick Homes
Our humble Kendrick Experience.
My partner and I would like to thank everyone at Kendrick Homes who helped us with the purchase of our new home, as we've had an excellent and professional experience from start to finish.
We would especially like to thank Jessica Barclay who dealt with us and was there every step of the way, being there when we needed help and was always willing to talk and keep us up to date with how things were going, working hard in the background liaising with all parties involved, she is an absolute star!
We would also like to mention Mike the area manager, and Megan, who happily showed us around during our progression tours, and talked us through everything we needed to know about our new home when we picked up the keys, and have continued to check up and make us feel humbled and at home.
My partner and I bought one of the two bedroom Cloverleys which we think has been very well built, we especially love the interior and how efficient everything is. We have only been here a few months and already we think we have found our forever home!

Reply from Kendrick Homes
We LOVE our new Kendrick Home
Having chosen Kendrick to be our new home builder, we do not regret the choice at all!
We had the absolute pleasure of meeting and working with sales representative Lucie over the last few months, who helped and advised us every step of the way, all the way up to moving day and beyond! Her open and honest approach was refreshing!
We also worked with site Manger Mike along the way, who is extremely friendly and knowledgeable, he explained everything he could to us and continues to pop round each day to make sure we are okay.
Our house has been finished to a very high standard, we are extremely happy with it, nothing was too difficult for Kendrick to do, any request we had was met constructively with the desire to be able to do it.
We LOVE our new home, thank so you much Kendrick and the team.

Reply from Kendrick Homes
What an absolute asset to Kendrick…
What an absolute asset to Kendrick Homes!
From start to finish we cannot recommend highly enough the service we have had from Lucie Langford. We have been completely impressed by her friendly & professional customer service and how she goes above and beyond for customers. Buying a house and the waiting game for a moving date is extremely stressful but Lucie has chased, pushed and pushed again all the professionals in our chain to achieve our house move this week. Couldn’t have done it without her. Can’t wait to empty all the boxes in our lovely new home. A huge thanks to Lucie and Team Kendrick.

Reply from Kendrick Homes
Best Move ever
We needed to move closer to our daughter in case of our getting older and relying of her support. We were told to purchase a 'new build' to ensure that we had no problems with 'jobs' being done. After searching the area we wanted we located Laureate Ley. It was raining, so my wife stayed in the car whist I visited the sales office to try to get some details. Beryl gave me a memory stick and the sales pitch, including the chance to look round the show house, which I declined as it was raining. I left promising to study the information. When I got back to the car, my wife had decided that she liked the layout of the site and we would study the details and book a viewing. Best thing we could have done. Our next visit convinced us both that the design and layout of the site was perfect, and after looking round a show house aske Meryl to give us a reason NOT to purchase. We were convinced to buy. From that moment on we were helped in every way to achieve the purchase of our perfect house. We have been helped all the way with both Simon, site manager and Beryl to settle in and are most content. Best move we ever made.

Reply from Kendrick Homes
I wanted to put a review on especially for the sales process …
I wanted to put a review on especially and only for the sales process we have experienced with the sales agent at Kendrick homes Coventry. Lucie Langford was both professional but friendly and informative , she gave us time on our own to view the show home and gave us time to ask lots of questions. Lucie kept in contact with us throughout the buying process being our contact for Kendrick homes and continues to support having moved in and been here for several weeks. Having never bought a new home before Lucie made the process easier . She is a true asset and representative for Kendrick homes
Many thanks Lucie

Reply from Kendrick Homes
Kendrick Homes design and build beautiful homes.
Kendrick Homes design and build beautiful homes. From the off, the Sales Agent, Meryl, was helpful throughout, including genuinely working with us to sell our old home during COVID lockdown which wasn't easy! Because we did not have a preview before completion, our snag list was only created after we completed and submitted to Kendrick. It helps that Kendrick Homes let homeowners use a dynamic, reliable online platform ClixFix, to manage snags which is transparent to both parties 24-7. To Kendrick's credit, ALL our identified snags have been resolved bar one or two that currently remain work-in-progress. Neil and Angie who manages ClixFix are always responsive and helpful.

Reply from Kendrick Homes
Top service on site
Top service on site, both site manager and sales representative are very helpful.

Reply from Kendrick Homes
Easy and simple
Lucie Langford at Kendrick homes has made the process of buying a house enjoyable and simple!
Thank you to everyone at Kendrick homes for your help.

Reply from Kendrick Homes
Committed to Fixing Issues
We have been in our Kendrick Home for seven years now and a couple of issues have arisen. Neil from Kendrick’s has been invaluable at solving the problems and committed to getting them fixed, which is fantastic and not something we expected given the timeframe.

Reply from Kendrick Homes
We moved in October last year
We moved in October last year, since then the site manager Simon has always been extremely helpful. Simon always goes above and beyond to take care of myself and neighbours.

Reply from Kendrick Homes
Kendick Home have been amazing throughout..
Myself and my partner Wayne would like to say that we both think our house is absolutely stunning and we are so delighted to have it as our family home. We think the finish and attention to detail is second to none and you really are raising the bar for new build homes and we are so happy we chose to buy our house with Kendrick Homes! Also wanted to add that Lucie Langford has been amazing throughout the whole process and such a breath of fresh air to work with and really does a great job representing your company!
She was extremely helpful with everything.
Us as a family would highly recommend Kendrick Home.
We also wanted to thank everyone else in the team, Mike the site manager, James, the builders & everyone else that is involved in making our home so special.
Thanks again!

Reply from Kendrick Homes
Laureate Ley Minsterley Shropshire recently purchased a property at…
I recently purchased a property at Laurete Ley Minsterley. Since moving in the site manager Simon has been more than helpful. Answering any queries that I have had and being on hand for any help that I have needed. Excellent after sales service.

Reply from Kendrick Homes
Kendrick Homes
Been in our Kendrick home for 5 months, in Keresley Coventry. From day one the team have been amazing. So welcoming.
Lucie Langford (Sales) is so friendly and helpful. Mike and the team have been so professional since we moved in, in December. Nothing is too much trouble, made our experience such a smooth one.
The team have excelled in - customer service, communication, all aftercare processes. 👍👍👍
Thank you all from Clair & Mark

Reply from Kendrick Homes
Purchasing First Property
Me and my partner are in the process of buying a property from Kendrick Homes/Sheldon Bosley Knight and we have dealt with an individual sales negotiator called Lucie Langford. We have nothing but praise to say about her, there was no pressure whatsoever on viewing the property and also helped us massively with solicitor fees which is a massive help. Lucie is a credit to Kendrick Homes/Sheldon Bosley Knight, we can't thank you enough. Jack Mead & Kiera Gibson

Reply from Kendrick Homes
Doing that bit extra!
I was so impressed with Angie at Kendrick’s today. I need a couple of extra patio slabs and needed to a) know what make they were b) where I could source them. I sent Angie a msg and she replied instantly with the info I needed.
However as I only need a small quantity (4) I was struggling to source them locally. Angie called me back today and let me know she’d sourced 4 for me and they’d be dropped next week. Brilliant service and Angie went above and beyond for me - thank you!!

Reply from Kendrick Homes
New Home Review
The buying process went very smoothly. Many thanks to Kasia for her help and support throughout. Site Manager, Steve, and Customer Services Manager, Neil, have been proactive in resolving snagging issues that seem to arise in any new build house. Overall our experience with Kendrick Homes has been a positive one.

Reply from Kendrick Homes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







