kenbrownmotors.co.uk Reviews 48

I just purchased a 71 Reg Kia Niro all electric motor yesterday. It was a very pleasant experience . Logan the sales executive was very considerate and pleasant. He was never “pushy “ and explained all the details of ownership of a EV car. We had a test drive and he explained all the important details of driving a EV Car. Then once we got back we talked about the finance side of the the car and was amicably agreed by all parties after bargaining from both sides.After the handover of the keys the Stevenage branch assistant manager Barry asked us if everything was fine and if there was any issues!.
Overall the dealership was very good and are very professional.

I have just part exchanged my car for a sportage at Stevenage. I was dealt with by sales executive called Holly. She was so friendly and helpful and made the whole process delightful. I would highly recommend both the dealer and Holly

The best in the world 10 out of 10

I recently visited Kia Harlow and had the pleasure of being assisted by Mihai on the service department. I cannot recommend him highly enough. From the moment we arrived, he was excellent, attentive, and extremely helpful.
It’s rare to find someone who genuinely seems happy to help, but Mihai’s positive attitude made the whole process seamless and stress-free. He took the time to listen to our needs and ensured everything was handled with care. If you’re heading to Kia Harlow service team , definitely ask for Mihai—he is a true credit to the service department and was very knowledgeable about the other cars in the Kia range I was interested in looking at.

I recently bought a Nissan Micra and the whole process from looking at to test driving and finally purchasing the car was dealt with by Katie Hodgkinson, who was very informative and thoroughly helpful and professional in everything she did to make it very easy for me to buy the car. I am a pensioner and a bit fussy, but Katie was so reassuring about the car and everything associated with it which helped put my mind at ease. Thanks, Katie 10 outa 10. i certainly would recommend not only ken Brown for cars but for brilliant service see Katie. Thanks again

Just purchased a used Kia Niro from Ken brown motors in Stevenage with the help of Jass in sales. He was very helpful finding the right car for me as well as sorting a finance agreement that worked for my budget. It was also my first time doing a test drive with an automatic car but he accompanied me and made me feel very relaxed and comfortable.

Terry in sales was very helpful and knowlegeable regarding the Kia EV6 and nothing was too much to ask including test drive, we look forward to seeing him again.

We just purchased a car from 'Ken Brown' and were extremely satisfied with the warm welcome and the excellent service we received from staff. On arrival, we were seen by an exceptional advisor, Radu, who was such a pleasant and friendly professional. He was highly knowledgeable about vehicles and provided outstanding customer service from the start of the process to the very end. He was thorough and efficient; answering all questions thoughtfully and with our best interests at heart. We love our new car and are very happy with our purchase. Thank you very much, Radu and team.

I bought a new Kia Sportage from Ken Brown Harlow and the experience was excellent and easy. I would recommend Ken Brown as a top rated dealer

Martin and all the team were amazing thank you

Great service from Ken Brown Motors Northampton, buying a used Kia. A special thank you to Nathan for the friendly, helpful and responsive service throughout the process. A great example of first class customer service!

Let's face it noone wants their car to breakdown but when my Kia EV6 did, the service desk staff at Ken Brown Stevenage bent over backwards to try and get my car booked in, diagnosed and repaired as soon as possible
Kerry's friendly demeanor and honesty are reassuring and leave you in no doubt where you stand, which is refreshing.
The part that was needed was on backorder and took 4 weeks to arrive but Chris and Martin kept me up to date and in the end the part arrived some weeks earlier than was expected and the firmware was updated for me as well.
The car was returned to me clean although my only grumble is that the contents of my glovebox weren't replaced and was stewn all around car and under the back seats, additionally, either the front facia or the hazard light switch doesn't seem to have been re-fitted properly as it now sits behind the facia.
Although, I'm sure this will be rectified when I take the car in for a service in a couple of months.

All in all though very impressed by the level of customer care given by Ken Brown

Visited Ken brown in Stevenage this week and spoke with Richard and Tony. They both really looked after me in trying to find the best quote for my new Kia car. Patient, professional and extremely helpful.
Thank you ☺️

Have spent a fair bit of time at Ken Brown Stevenage recently owing to two cars both having their MOTs and annual services and each time I've dealt with Kerry. She is honesty an credit to the team, offers friendly really personal approach and just wanted to say thanks!

Richard was super helpful in getting us to the right choice of Kia. He was very patient and took us through the car colour choices, options and functionalities. Very excited to be getting a new car in a couple of weeks.

Great service as Always, I've been dealing with these guys for over 15 years and highly recommend, whether buying a car, getting a service or MOT, level of service is outstanding, especially the manager Eddie who Always makes an effort to greet me with a smile and today friendly service from Ahmet, thanks guys

Amazing experience with the sales team at Ken Brown Stevenage. Could have been more helpful.

Kia cars are great but Kia need better franchise dealers this one in Stevenage is appalling that is why it has terrible customer reviews
Why
Bought a Kia ceed pro had a issue with a paint repair which should have been prior to delivery
It wasn’t and we had to sort it out! Ken brown did event pay after weeks of asking.
The bigger issue is the car did not get serviced
Prior to delivery so 5 months on we have just had it done at Kia knersborough at a cost of £300 worst thing is Advisory for 4 tires £600
This Kia Dealer is not preparing cars correctly
I contacted them prior to posting but as expected no reply

Bought a car from them around 14 months ago.

The engine management light came on after 2 months.

Since then they have had the car in and out half a dozen times. Every time after a few days the warning light comes back on. In total they have had my car for 4 months trying to fix the problem.

They have given me two options. Either keep bringing the car in or they will buy the car off me for second hand trade in price which according to the Parker guide means I could lose out on £5k of the £12.5k I paid for it. And that’s only if I buy another car from them.

I would be fine if they just swap the car for an equivalent but they rejected that.

We collected a hyunadi used car from Letchworth on 11th June and paid for a Ken Brown service plan for £582.50 and this dealership closed 22nd July. We have contacted Hyundai uk and they say the service plan is covered with other dealerships but its not and they want us to pay again. We have messaged Ken Brown
motors on the 8th August received a reply to say my question had been past to the relevant department, we have still not heard anything.