Kelly Eyecare Reviews 

283
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional staff who provide thorough eye examinations and explain every detail clearly. People deeply appreciate the exceptional selection of quality frames and the wonderfully patient guidance offered throughout the appointment. Some reviewers were not happy with initial lens performance or finding the right fit, needing subsequent adjustments. However, customers emphasize that the knowledgeable team quickly rectified these minor issues and provided reassuring support during visits. Reviewers consistently note that the overall clinical care remains exceptionally reliable, highly efficient, and consistently welcoming across branches.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and detailed... See more

Service

Users describe positive interactions with service, highlighting a friendly, professional, and supportive... See more

Product

People report high satisfaction with the product, expressing great delight in their new glasses. Reviewers... See more

User experience

Consumers find user experience to be exceptionally satisfying and comfortable. Reviewers consistently... See more

Customer service

Clients share positive opinions on customer service, highlighting brilliant and excellent care. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using the Ringwood branch for several years and have always received a high level of service and care. Always a smile from reception upon arrival and seen on time. Always check my glasses... See more

Rated 5 out of 5 stars

Refreshingly impressed, a highly efficient team in Brockenhurst. 13 years have passed since laser eye surgery, my first visit to an optician since then. Michelle explained everything thoroughly & Soph... See more

Rated 5 out of 5 stars

Have been a customer of Kelly Eyecare Brockenhurst for many years. Always received thoroughly professional and competent service. Staff over the years have all been polite and knowledgeable. With a co... See more

Rated 5 out of 5 stars

Kelly Eyecare Ringwood really listened to me and helped me get the glasses that I wanted. No hard sales pitch. Just the advice from professionals. From my examination to collecting my glasses I rec... See more


Company details

  1. Optician

Written by the company

Here at Kelly Eyecare, we have everything you need to take the best care of your eyes. When you choose us, you are choosing an independent local practice with over 30 years of experience in delivering first class optometry. Whether you need a full eye test, impartial advice, or a choice of the latest eyewear, we are here for you. Plus, our state-of-the-art eye examination facilities and great-value promotions mean you get both high quality and competitive prices. That is why our customers come back year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

283 reviews

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4.9

All reviews

(283)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful, professional and supportive

Having arrived for my new sunglasses while trying them on I was very unsure if I was happy with them. As they are varifocle it takes a while to be sure, Kelly's opticians were more than happy for me to take them away to trial them fir a few days. Such great service and I always feel comfortable going in there.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Vision Style Service

Vision Style Service - the whole team at Winton branch really do ensure that these watch words are met. No question the customer is impressed and delighted and feels valued. Thank you in particular to Stephanie, Andy, Shona and Gemma

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Have been attending Kelly Eyecare in Ringwood for many years and, as always, the staff are friendly and welcoming, professional, knowledgeable and helpful, with no hard selling when it comes to selecting frames. The eye test is thorough and everything was explained and I was made to feel comfortable. Nothing was too much trouble for the Dispensing Opticians and the Receptionists are always friendly. Would fully recommend Kelly Eyecare.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Lovely staff, kind, reassuring and professional.
Great experience for my son who was worried about his sight, couldn’t ask for nicer people to help us .

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience at Ringwood…

Very good experience at Ringwood branch. Receptionist and lady who adjusted my glasses were very helpful.
Eye test was carried out by Gareth Watson who was prepared to listen to my description of symptoms, and was extremely thorough in his testing. He also summed up the results and a plan of action in a succinct and comprehensible way, which instilled confidence. Would highly recommend.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

A professional and courteous service

I had an eye test with Michelle. She explained the tests and the results in layman’s terms, so I left with a clear understanding of how healthy my eyes are. Michelle was very professional and courteous. During the same visit, my spectacles were adjusted by Tracey. Tracey was also very professional and courteous. The lady at the reception desk was very welcoming. Visiting Kelly Eyecare is a very pleasant experience.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have been attending Kelly Eye Care in Winton for many years and have every confidence in them. They are very professional and friendly too, I always feel at ease. Eye test is very thorough and I take advantage of the eye scan. I appreciate being talked through the results. Any issues arising are dealt with. Never had any problems with prescribed verifocal lenses and there is a good choice of frames. Highly recommend Kelly Eye Care for a professional caring service.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and friendly .

Very friendly and professional people.
Helpful and patient during the course of reviewing options for a pair of varifocal glasses.
I hadn’t appreciated that there is a 30 day period during which you can ensure your chosen option works for you.
My wife has been a regular customer form many years.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and listened.

First time using Kelly’s for an annual eye test and was very impressed. Friendly and actually felt listened to rather than just being another person on the conveyor belt that you can get with the larger opticians. Will be using them from now on.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Friendly and helpful reception staff and thorough, professional assessment by optician. I have used Kelly’s for 15 years and they have been faultless - highly recommended.

22 February 2025
Unprompted review
Rated 5 out of 5 stars

annual eye test

Had my annual eye test and received the usual high standard from Kelly eyecare from a friendly greeting at reception and prompt appointment time and a service on my existing glasses. First class all around.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Second to None Care

Even though surrounded by Optician options in London, I always go to Kelly Eye Care on the South Coast in Brockenhurst. The entire team are incredibly friendly and professional and a pleasure to visit. Michele Koss' care, knowledge and attention to detail with regards to general eye tests and eye health, Field Vision tests and OCT scans is outstanding. Thank you Kelly Eye Care.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Cliff Blake

Hi, I had very professional, informative and comprehensive eye test and looking forward to picking up my new reading glasses

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Very thorough

Very thorough, knowledgeable examination with clear feedback afterwards.
The staff at Kelly Eye Care are always welcoming and friendly.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

High-quality service

Polite, timely, technically efficient, relevant suggestions made, questions answered, satisfactory result. Have used this service for many years and will continue to do so.

12 November 2024
Unprompted review

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