Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
Company replied
I'm so glad that we went with Kennel Club. Our dog Loki ate something foreign and had to be rushed to the emergency vets for scans/xrays and ultimately an operation to remove it. He stayed over night... See more
Company replied
Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
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Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3K reviews
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Absolutely brilliant service
Absolutely brilliant service, Adam was so professional & very caring, thank you so much for the help etc you gave to today it’s so very much appreciated 🥰
3 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Lesley Mccourt
I am so pleased to hear that you have had a 5 star experience with Adam. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Jenny was very patient and took her…
Jenny was very patient and took her time to understand- then gave me great support in what to do next- she followed up with an email to ensure I had everything to make a claim.
Thankyou Jenny
1 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Dan Daly
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Jenny is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Customer service was very helpfull when…
Customer service was very helpfull when i cald two sort out the misstake out that i had on papper work
4 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello James Baird
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Spoke with the lovely Michael about my…
Spoke with the lovely Michael about my dogs potential alapecia he was helpful and reassuring very professional
30 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Jordan Mackay
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Michael helpful and professional. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Very helpful/ professional/ great…
Very helpful/ professional/ great advice and very patient .
30 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Carolann Mclaughlin
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave such a positive review.
I’ll pass your feedback to Michelle. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Top Notch Service
I have been with Kennel Club Pet Insurance since I got my pup back in 2023. Best decision I made! He’s needed shoulder surgery at just under a year old. He’s had continuous spinal and hip difficulties since 2024 which all claims have been approved and this is still ongoing. He has allergies and received immunotherapy monthly. Every claim I provide my invoices and medical history. Never had any issues with any of my claims or pre-authorisations. Their customer service is top notch. A lot of people say the insurance is expensive. Where else do you get £25,000 a year cover? You get what you pay for in my opinion, and I am glad I took the policy when I did. Thank you Kennel Club for giving me the constant peace of mind!!!
30 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Jennifer Mck
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Carol was very professional
Carol was very professional, polite, informed and helpful. Prepared to listen! Overall a very positive experience!
30 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Andrew Thompson
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Carol is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Excellent customer service with help…
Excellent customer service with help changing home address and updating details on policy account. So super helpful and efficient. Thank You
30 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Imelda
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very clear advice and rapid
Very clear advice and rapid. Answered the questions. Great service!
29 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Sandra Barber
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Jenny was absolutely brilliant
Jenny was absolutely brilliant; incredibly informative, patient, and personable. I've had to cancel my renewal due to the price but Jenny explored other options and gave me really balanced and useful information even when it was clear I had to cancel - if superb customer service alone could've kept me then she'd have done it.
29 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Alice
I am so pleased to hear that you have had a 5 star experience with Jenny. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Excellent- very helpful indeed.
29 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello CEB
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
First time of submitting invoice…
First time of submitting invoice electronically. Michael was so patient and talked me through each move. I am 79 years of age and try to keep up with the times but sometimes need a little help. Thank you.
29 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Barbara,
It is so wonderful to get your positive feedback ⭐
We are so happy to hear that you have had a lovely experience with Michael, he will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
I have always found that the advisers…
I have always found that the advisers are very easy to talk too, and today was no exception. Tabitha answered all my questions, gave advice and updated per details. She really helped to make a stressful situation more manageable
27 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Val,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Tabitha and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Jill was very quick to understand the…
Jill was very quick to understand the request and then out of her way to check extra information, help move claims on and sort a discount on my renewal all whilst being lovely. Could not ask for more.
27 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Sarah,
It is so wonderful to get your positive feedback and 5 stars! ⭐
We are so happy to hear that you have had a lovely experience with Jill, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Straightforward to upgrade Sparkie’s…
Straightforward to upgrade Sparkie’s policy. Great customer service 😊
27 April 2026
Reply from Royal Kennel Club Pet Insurance
Hello Carolyn,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
The Kennel club insurance has been…
The Kennel club insurance has been amazing to deal with . We had to make a claim when our puppy was really young and they dealt with it swiftly and were great communicators throughout
27 April 2026
Reply from Royal Kennel Club Pet Insurance
Hello Jenny,
Thank you so much for your positive feedback regarding your claims experience with us ⭐
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
All good :)
Shave was great, knowledgeable and informative and got our questions answered.
26 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Elaine,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Shane and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Shane was very helpful and shared an…
Shane was very helpful and shared an out of useful information . Police friendly professional , would like yo deal with lure people like this
23 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Louise,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to Shane and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Happy Customer
Today I spoke to Michelle regarding submitting a pet claim. Michelle spoke clearly, introduced herself, was calm and respectful. She was extremely helpful. In fact, I felt she went above and beyond to be helpful, which is rare in current times.
As I was not fully prepared for and did not want to take up Michelle's time. I requested I would ring her back when I had more information. She said she would give me a call back and she did. I could not be more satisfied with my experience today. Thank you, Michelle.
25 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Maggie,
It is so wonderful to get your positive feedback and 5 star review! ⭐
We are so happy to hear that you have had a lovely experience with Michelle, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Our dogs health is there priority any…
Our dogs health is there priority any issues are delt with out any fuss excellent company
18 April 2026
Reply from Royal Kennel Club Pet Insurance
Hello Paul,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
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