Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
Company replied
I'm so glad that we went with Kennel Club. Our dog Loki ate something foreign and had to be rushed to the emergency vets for scans/xrays and ultimately an operation to remove it. He stayed over night... See more
Company replied
Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
Company replied
Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So glad that you cover third party…
So glad that you cover third party liability without fuss.
23 May 2026
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you for taking the time to leave us a 4-star review ⭐️
We're pleased to hear that our third party liability cover gave you what you were looking for and that arranging it was a straightforward experience. We aim to make choosing the right cover as simple as possible, so it's great to know we've been able to do that for you.
Thank you for choosing Royal Kennel Club Pet Insurance. We hope we can provide you with a 5-star experience in the future.
Best wishes,
Liam
Customer Service Teams
A positive and informative phone call…
A positive and informative phone call today, the person dealing with my queries was very helpful and obtained all the information I needed to know from the call
29 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you had such a positive and informative conversation with our team. It's great to know that all of your questions were answered and that you received the information you needed in a helpful and friendly way.
We'll be sure to share your kind feedback with the colleague who assisted you, I'm sure they'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Excellent Customer experience.
Advisor was kind and knowledgable. She helped me by giving me information I needed to complete a referral form which was far more difficult than necessary. She made time and was a pleasure to talk to.
29 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Lesley,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Andrea provided such a kind and knowledgeable service. Taking the time to help you navigate the referral form and ensuring you had all the information you needed is exactly the level of support we aim to provide, so it's lovely to know she made the process easier for you.
We'll be sure to pass your kind feedback on to Andrea. I'm sure she'll be delighted to hear how much you appreciated her help.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Nothing was too much brother and my…
Nothing was too much brother and my query was sorted straightaway.
29 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Hannah,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sandra was able to resolve your query straight away and that nothing was too much trouble. Providing helpful, efficient service is exactly what we strive for, so it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Sandra, I'm sure she'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Kai was absolutely outstanding
Kai was absolutely amazing
He was super friendly, genuine and amazingly helpful.
Kai was outstanding in customer service, he was interested in my dog and we chatted about everything from the weather to the beautiful Lake District.
It was an absolute pleasure to speak to such a friendly person.
Kai, is amazing - thank you
28 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi D Parkin,
Thank you so much for your wonderful 5-star review ⭐️
We're absolutely delighted to hear about your experience with Kai. It’s lovely to know that he made you feel so at ease, taking the time to chat with you while also providing the help and support you needed. Building genuine connections with our customers is something we really value, so it's fantastic to hear that your conversation was such a memorable one.
We'll be sure to pass your incredibly kind feedback on to Kai. I'm sure he'll be thrilled to know what a positive impact he had and how much you appreciated his friendly and genuine approach.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Michael was helpful and thorough
Michael was helpful and thorough, a pleasure to deal with .
28 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Mark,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Michael provided such helpful and thorough service, and that he was a pleasure to deal with. Delivering a positive experience for our customers is exactly what we strive for, so it's great to know Michael made such a positive impression.
We'll be sure to pass your kind feedback on to Michael, I'm sure he'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
The people at Kennel Club are always…
The people at Kennel Club are always very helpful and in past experience have always paid up in full any claim that we have made. When our previous dog passed away they were very sympathetic
16 May 2026
Reply from Royal Kennel Club Pet Insurance
Hi Mrs Cutler,
Thank you so much for your wonderful 5-star review ⭐️
We really appreciate you taking the time to share your experience. It's lovely to know that you've consistently found our team to be helpful and that your claims have been handled smoothly over the years.
We're also grateful for your kind words about the support you received when your previous dog passed away. We understand how difficult that time can be, and we're pleased that our team was able to provide the care and compassion you needed.
Thank you for choosing Royal Kennel Club Pet Insurance and for placing your trust in us. We wish you and your current dog all the very best.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi Bernardine,
Thank you so much for your wonderful 5-star review ⭐️
We're so pleased to hear that your claim was resolved quickly and smoothly. We know how important it is to receive a prompt outcome when making a claim, so it's great to know we were able to provide the service you expected.
Thank you for choosing Royal Kennel Club Pet Insurance. We really appreciate your support.
Best wishes,
Liam
Customer Service Teams
Excellent and sympathetic service
I was given clear guidance which fully answered all of my questions regarding my ongoing claims for treatment to my dog after I telephoned to notify you that she has now sadly had to be euthanised.
I was treated very sympathetically at what is still a difficult time for our family.
Excellent service as always.
28 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Alan,
Thank you so much for your wonderful 5-star review ⭐️
Firstly, we'd like to say how sorry we are for the loss of your dog. We know how difficult this time must be for you and your family.
It's comforting to know that Zoya was able to provide the guidance you needed with your ongoing claim and support you with compassion during such a difficult conversation. Treating our customers with empathy and understanding, particularly at times like these, is incredibly important to us.
We'll be sure to pass your kind words on to Zoya. I'm sure she'll be touched to know that her support made a difference.
Thank you for choosing Royal Kennel Club Pet Insurance and for placing your trust in us over the years.
Best wishes,
Liam
Customer Service Teams
Compassion and clarity at a time of vulnerability and distress
I needed to contact to enquire about how to claim from 2 vets relating to the same case for my dog (I.e. one vet was out of hours and the other a specialist referral vet). Michael explained everything to me clearly and also picked up on the fact I my self had been in hospital and was potentially vulnerable. He asked if he could do anything to assist in the way Kennels Club engaged with me which is fantastic attention to the Consumer Duty principles. His tone was compassionate, friendly and confident. He’s a credit to his team and company. (And believe me I’ve spoken to many customer service people over the last few days and Michael stands out for getting it right!) Thank you Michael.
27 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Nilofer,
Thank you so much for your wonderful 5-star review ⭐️
Thank you for taking the time to share such thoughtful feedback about your experience with Michael. We're sorry to hear that both you and your dog have been through such a difficult time, and we hope you're both on the road to recovery.
It's wonderful to hear that Michael took the time to explain the claims process clearly and recognised that you may have needed some additional support. Providing compassionate, personalised service is incredibly important to us, and we're pleased that you felt listened to and supported throughout your conversation.
Your comments about Michael's approach and his understanding of your circumstances mean a great deal. We'll be sure to share your feedback with him, and I'm certain he'll be incredibly proud to know the positive impact he had during what was clearly a challenging time.
Thank you for choosing Royal Kennel Club Pet Insurance. We wish you and your dog all the very best.
Best wishes,
Liam
Customer Service Teams
Excellent customer service
When I struggled with the on line claim, Angela in Customer Service couldn't have been kinder or more helpful.
26 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Katy,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased to hear that Angela was able to help when you were having difficulties with your online claim. Taking the time to support our customers and make the process as straightforward as possible is exactly what we aim to do, so it's lovely to know Angela made such a positive difference.
We'll be sure to pass your kind feedback on to Angela. I'm sure she'll really appreciate your comments.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
I needed to query part of my claim
I needed to query part of my claim , Shane was helpful explained the claim process and exactly what was covered/ owed by both parties. All dealt with in a polite and engaging manner
27 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're so pleased to hear that Shane was able to explain your claim clearly and answer your questions. We know it's important to understand exactly what's covered and what to expect, so it's great to know he provided the information you needed in a polite and engaging manner.
We'll be sure to pass your kind feedback on to Shane. I'm sure he'll really appreciate your comments.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very satisfied with the customer service from Catherine
I phoned to discuss the renewal on my dogs policy.
Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my questions & gave a full run down of everything I needed to know. She's very knowledgeable & was a great reassurance this morning.
I'm waiting for the new policy documents to arrive & my dog will be all set up for another year.
27 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Eleanor,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Catherine was able to provide such helpful and reassuring support when discussing your dog's renewal. Taking the time to listen to your concerns, answer your questions and ensure you have the right level of cover is exactly the service we strive to provide, so it's wonderful to know Catherine made such a positive impression.
We'll be sure to pass your kind feedback on to Catherine, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance. We hope your dog enjoys another happy and healthy year ahead.
Best wishes,
Liam
Customer Service Teams
Fantastic Service on Pet Insurance
I had a claim on our pet insurance which was not straight forward. Andrea and her other colleagues could not have been more considerate, understanding, helpful and absolutley on the ball as to what was covered and advising me. My claim was agreed in full and settled promptly - hence the 5*. I would award 10* if I could. It is so unusual to find such well informed, friendly and efficient service.
27 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Andrea and the rest of the team were able to support you through what sounds like a more complex claim. We know that situations like this can be stressful, so it's fantastic to hear that you found the team considerate, understanding and knowledgeable throughout, and that they were able to provide clear guidance before settling your claim promptly.
We'll be sure to pass your kind feedback on to Andrea and the colleagues who supported you. I'm sure your comments and generous praise will mean a great deal to them.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance. Receiving feedback like yours is incredibly rewarding, and we're honoured that you would have given us 10 stars if you could!
Best wishes,
Liam
Customer Service Teams
TEDS CLAIM
Great customer service gave the information i I needed about my claim couldn't be more helpful looking into things. Asked about my pets welfare
27 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Michele,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received such helpful customer service while discussing Ted's claim. It's great to know the team took the time to provide the information you needed, looked into everything thoroughly, and also took the time to ask about Ted's welfare. We know how much our pets mean to us, so those personal touches are incredibly important.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance. We hope Ted is doing well and wish him a speedy recovery.
Best wishes,
Liam
Customer Service Teams
My telephone query was handled by…
My telephone query was handled by Shane, he was both friendly and helpful in resolving my query. Thank you.
27 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Helen,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was able to resolve your query and that you found him both friendly and helpful. We know how important it is to provide clear, supportive service, so it's fantastic to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
I was given exactly the information I…
I was given exactly the information I needed. Shane was most helpful.
27 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Ann,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was able to provide exactly the information you needed. It's great to know you found him so helpful, and that he was able to make your experience a positive one.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Puuppy illness
Puppy ill soon after bringing him home thanks to initial cover given by Kennel Club I did not hesitate taking insurance for future and my vet spoke very highly of Kennel Club insurance
27 May 2026
Reply from Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your wonderful 5-star review ⭐️
We're sorry to hear your puppy became ill so soon after bringing them home, but we're pleased the initial cover gave you the confidence and reassurance you needed during what must have been a worrying time.
It's also fantastic to hear that your vet spoke so highly of Royal Kennel Club Pet Insurance. Recommendations like that mean a great deal to us, and we're delighted you chose to continue your cover with us.
Thank you for taking the time to share your experience. We hope your puppy is now feeling much better and enjoys a long, happy and healthy life.
Best wishes,
Liam
Customer Service Teams
Jenny was so helpful
Jenny was so helpful. I needed to update both of our dogs' details and she did that while I was on the line, streamlining the profiles.Just great customer service.
29 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Linda,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Jenny was able to help update both of your dogs' details while you were on the phone, making the process quick and straightforward. It's fantastic to know that her helpful approach and efficient service left such a positive impression.
We'll be sure to pass your kind feedback on to Jenny, I'm sure it will mean a lot to her.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very helpful and friendly advisor who…
Very helpful and friendly advisor who answered my questions and put everything in place for me. Fantastic
24 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Lynn,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received such helpful and friendly service. It's great to know our adviser was able to answer all of your questions and put everything in place for you, making the process as straightforward as possible.
We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.
Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.