Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy dev... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
Company replied
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
Company replied
Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
Company replied
Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very clear and quick answer
17 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Blake Lee-Harwood
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Shane Millar was extremely helpful.
Shane Millar was extremely helpful.
17 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Melanie K
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Shane and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
See it eat it labrador!
rung kennel club because our young labrador had eaten some blu tak and needed vet treatment.Lorna informed us that things like this usually involve labs sent us claim forms and received help towards the vet bill shortly after.they were very helpful with our old lab Ed who passed away last year.Thanks fot all your help over the years.John and Mara Thomas.
27 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello M M Thomas
I am so pleased to hear that you have had a 5 star experience with Lorna. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Good knowledge of the policy and…
Good knowledge of the policy and friendly manner
14 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Alan
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Very friendly helpful assistant on the…
Very friendly helpful assistant on the call, Thank you for your help Shane.
14 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Mr Asbridge
Thank you so much for taking the time to leave us such a positive review for Shane. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Sharon was very helpful
Sharon was very helpful, professional and patient. She listened to my issue and then dealt with it to my satisfaction. Great service.
14 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Encompass hse services ltd
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Sharon. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello GAVIN SMITH
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
I found the telephone service extremely…
I found the telephone service extremely quick and helpful. It reassured me that my terrier Nelly is in safe hands. Thanks Christine
13 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Christina Booth
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Great customer service
Shane was friendly, polite and very helpful and successfully resolved my queries. Thank you for your help.
13 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Andrea Kempa
Thank you so much for taking the time to leave us such a positive review for Shane. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Sharon was absolutely wonderful
Sharon was absolutely wonderful, super friendly and empathetic. Knowledgable and more than willing to help with any future needs. Thank you ❤️
13 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Louise Sneath
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Sharon and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Only humans csn solve some issues.
Being able to speak to a human being is the only way to resolve some problems. Speaking with Sharon had my problem solved in moments. She was so knowledgeable, professional and helpful. When you get chatbot options the robot does not have the enough information to solve more complicated issues. leaving people frustrated and wanting to find another provider.
12 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Joan
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. Sharon and the team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Charlotte answered my questions with…
Charlotte answered my questions with patience, care and good humour. She was extremely professional and friendly. Thank you, Charlotte!
12 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Sian T
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Charlotte is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Spoke to Julia today who helped me…
Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy developed a cough and had to be seen by our vet. I have to say I was very impressed with the level of care and attention I was given to help me make a claim. Thank you again Julia, you were exceptional.
12 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Angel
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Julia will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello THE HAIR LOUNGE
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Excellent service
The customer service team first of all were super helpful! So easy to talk to, great service from the very beginning and so far throughout. Unfortunately, after just 2 short weeks of having our puppy he become very poorly and ended up in intensive care. Fortunately, we had the 5 week free KC insurance and they were super helpful and supportive during that time. Our puppy made a full recovery and because of the fantastic service that we received from KC we decided to continue the insurance and we paid for the year cover. Everything was carefully explained and they helped me get the best possible deal for my puppy. I highly recommend Kennel Club and look to continue with them hopefully for many more years to come!
12 June 2026
Reply from Royal Kennel Club Pet Insurance
Hello Jessica Walters
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found the customer service team helpful and easy to talk to. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
I have used the Royal Kennel Club Pet…
I have used the Royal Kennel Club Pet Insurance since my dog was a puppy, she is now 13. They have always paid out quickly on any claims I’ve made and are polite and helpful when I’ve had to call them. I would highly recommend
11 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Mrs Alison Sidey
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave such a positive review.
I’ll pass your feedback to Charlotte. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
very helpful and quickly resolved my…
very helpful and quickly resolved my query.
11 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Nick
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Andrea is very helpful and informative…
Andrea is very helpful and informative and has a very friendly manner.
10 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Euan McKay
Thank you so much for taking the time to leave us such a positive review for Andrea. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Judith helped me trace my policy which…
Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunately suddenly and unexpectedly my dog and was under a lot of emotional stress. Thank you for your kindness at a difficult time
7 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Timothy
I am so pleased to hear that you have had a 5 star experience with Judith. We really appreciate the time you have taken to leave such a positive review at a very difficult time.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello ian blake
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
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