Katzkin Reviews 

4,110
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the product, noting the soft, supple leather and superior craftsmanship that elevates their vehicle's interior. Many people are impressed with the amazing look and feel of the seats, often finding them better than original factory options. The staff and customer service team are frequently highlighted for their professionalism, patience, and helpfulness, guiding customers through design and installation processes smoothly. However, some customers also noted issues with product functionality, specifically with the heating and cooling systems not working as expected or causing other vehicle problems. A few other people also felt that customer service was unhelpful or dismissive when they encountered problems, leading to dissatisfaction with the overall experience.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing delight and satisfaction with... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the soft, supple, and premium feel of the... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and pleasant... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and awesome support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process was absolutely amazing. From getting all my questions answered by Amber, to getting a 3D image of what my seat design would look like. Ordering was quick and easy. Amber scheduled t... See more

Company replied

Rated 5 out of 5 stars

I originally found this company at a Jeep event and didn’t think I could afford it. I ended up looking at their selection on site and the amount of customization options were unreal. I ended up speaki... See more

Company replied

Rated 5 out of 5 stars

I wasn’t sure about putting aftermarket leather seats in my brand new ‘26 Silverado HD but they are Beautiful! So glad I did! Amber made some suggestions, I decided on the two-tone of brown down th... See more

Company replied

Rated 5 out of 5 stars

This is the second vehicle I’ve upgraded with Katzkin leather, and once again, I couldn’t be happier. Their premium leather and attention to detail truly elevate the look and feel of the interior. Wha... See more

Company replied


Company details

  1. Auto Upholsterer
  2. Auto Accessories Wholesaler
  3. Auto Parts Manufacturer
  4. Auto Restoration Service

Information provided by various external sources

Located in Montebello CA, Katzkin Leather is the nation’s premier designer and manufacturer of custom leather interiors. Since 1983, in partnership with our nationwide installer network of over 2,500 restyling locations, we have transformed over two million vehicles with luxurious and exciting premium leather interiors. We manufacture leather interior packages for more than 3,000 mid-market vehicles that are available in 120 colors and materials. Katzkin offers more custom leather interior options than any other manufacturer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(4,110)

140 reviews in the last 12 months

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Rated 3 out of 5 stars

No puedo entrar en la página no sé qué…

No puedo entrar en la página no sé qué pasa

13 May 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Brayan! We're sorry that you're having trouble with our website. Kindly refresh your browser and try again at a time of your convenience (https://katzkin.com/) Alternatively, feel free to call us at 877-811-8840 with any questions - thanks!

Rated 5 out of 5 stars

Amazing transformation

I was tired of the boring, black, soft tex seats in my 2022 RAV4 XSE. I spoke to Jan at Katzkin. Jan was the most knowledgeable, friendly, and professional person I could imagine. I now have a vibrant, RED Leather interior, of the most amazing material. I could not be happier. I highly recommend Katzkin.

5 May 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Ed! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Jan. Red is a fantastic color choice :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 1 out of 5 stars

No contact on claim

No contact on claim

6 May 2025
Katzkin logo

Reply from Katzkin

Hi Jerry! We’re sorry to hear about this experience and would like to address the issue you’re having. Could you please give us a call any time at 877-841-2320? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

This is our third experience with…

This is our third experience with Katzkin leather and each time we have been delighted with the results.

30 April 2025
Katzkin logo

Reply from Katzkin

Hi Bob! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Glad to know this is your third time with us! :) Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Money well spent

I was pleasantly surprised and please with my order. I can’t say enough about this great purchase that I made.

7 May 2025
Katzkin logo

Reply from Katzkin

Hi! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. I asked three times for the name of the shop they intended to use. They said they would let me know after the charge, if I had any issues with who they selected they would give me a refund. I didn’t care for any of the shop options and asked for a refund. I was then called by yet another (4th) person trying to convince me not to cancel. I continued to ask to cancel because I didn’t want my vehicle in a poor service shop. Then when further pressing for a refund it’s now a matter of several days.

7 May 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Eric! We’re sorry to hear about this experience and would like to address the issue you’re having. Could you please give us a call any time at 877-841-2320? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

Great Customer Service!

I had a few questions on there interiors for my zl1, supra & CT5-V since i didn’t see them as an option on the website. I got all of my questions answered, mind you i called at 7:00pm est!!! Definitely great customer service and good interior as well have yellow interior on my 10th gen civic and it looks amazing!

6 May 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Marcus! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

The seats turned out beautifully

(Edited to add: Katzkin has had such great follow through in communicating with me regarding my experience. Impressed with their compassion and customer service.) The seats turned out beautifully! Quality work and beautiful product. The Katzkin team and the installers were both easy to get in touch with. The only thing I (originally) downgraded for, was that there were a couple communication errors between the installers and Katzkin. Because of this, I ended up having to make multiple trips to get my install completed. This was 1 hour and 15 mins one way for me, so in total, I had 5 hours (more because traffic) to get the install done. Also, one of the last parts of the install was done in the incorrect color. I am confident Katzkin would have rectified this, but I was happy with the result and decided to keep it as is. Plus, I really did not want another few days without my car and 2.5 more hours of travel time. If the process could have been completed correctly in one trip, I would have definitely given 5 stars. The interior and product are amazing. Also, the communication between Katzkin and I was always very quick and easy.

29 April 2025
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Reply from Katzkin

Hi Amanda! Thank you for writing a review - and for your kind words about the quality of your new interior. We're thrilled to hear that you're happy with the final result and that communication with us was smooth throughout.

We sincerely regret the inconvenience caused by the additional trips and the mix-up during the install. While we strive for a seamless process from start to finish, we understand how valuable your time is and truly appreciate your patience and flexibility. Your feedback helps us improve, and we’re using it to strengthen communication across all teams involved.

Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Results are awesome

Easy to work with, was able to get exactly what I was looking for. Customer service help with warranty.
I love my seats and so does everyone who sees them.

30 April 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Will! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

I was truly impressed with the whole Process.

I was truly impressed with the whole process. From buying the product to the installation I was treated with courtesy and respect. The installation was superior and the facility was clean and organized. I truly enjoyed my experience with Katzkin and would 110% recommend them.

29 April 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Thank you for writing a review, Ronald! We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! :) Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Great commination thru the process of…

Great commination thru the process of selecting and ordering the product. Seat came out great and everything was completed faster than expected

7 August 2024
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Charlie! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Seats Look Amazing!

Super professional sales & installation, great price & my truck seats came out better looking than if they had been factory installed!

19 April 2025
Katzkin logo

Reply from Katzkin

Hi TC! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

After searching all over for a…

After searching all over for a replacement drivers seat bottom cover, No one had one, and the dealer was no help is finding one either. I called Katzkin and what a wonderful experience it was. I had my entire interior replaced in leather, and I love it. It looks great. Hat's off to Josh at Trim Tech in Albany Ga. Brother, you did a fantastic job. I highly recommend Katzkin covers and to put the icing on the cake, have Trim Tech install them

21 April 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Don! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Josh. Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Great looking product

Great looking product. Feels like quality

17 April 2025
Katzkin logo

Reply from Katzkin

Hi Frank! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Best product and customer service

Best product and customer service. I have had these covers in my every day truck for the last 3 years in the Florida heat . They last they look great and Katzkin stands behind their products every time . Thank you for the best product and customer service !

17 April 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Anthony! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 2 out of 5 stars

Nothing but DISSPPOINTMENT

First off, I want to say, that I don't know if it's the quality of the product or the installers but since Katzkin forces the installation location, it's all on them. I had their real leather covers installed in my 2018 F250. Immediately after installation (same day) I noticed that the leather was very loose in certain areas. I called and was told it needs to cure for 6-8 weeks and to call back....which I did. They sent a replacement set which was installed today (04/16/2025). Upon inspecting I raised the issue to the installer that it was still pinched and loose in certain areas on the front seats. They directed me to contact Katzkin, which I did and was told I would get a call back tomorrow. I saw a lot of great reviews prior to purchasing and decided to invest in a quality product. It has been nothing but disappointment. I will say that the ladies at Katzkin are a pleasure to deal with but, $3200 for a "true factory fit" that has fallen short drastically, is extremely disappointing. If I had the original cloth, I would pull this subpar product out and send it back, but now I'm stuck with disappointment everytime I get into my truck. There is nothing that resembles a "true factory fit" about these covers in my experience.

16 April 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi! We’re sorry to hear about this experience and would like to address the issue you’re having. May we kindly request your contact details, so that we can reach out and get this sorted asap? Alternatively, please give us a call at 877-841-2320? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

Great quality leather

Great quality leather

10 April 2025
Katzkin logo

Reply from Katzkin

Hi Presi! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

The BEST service, not just excellent product

I've never looked into custom leather interior before. Katzkin came to mind after seeing it occasionally in vehicles over the years. My new car had no leather option so I gave them a call. From start to finish, everyone was very helpful in assisting dialing my custom design in. They set me up with my nearest installer, who did the job phenomenally, in a quick and painless manner. To everyone at Katzkin and my installer - YOU ROCK!
Plus the leather feels great, looks great, smells great. If you're one who is on the fence about getting real leather for your vehicle, this is the place to get it from hands down no question. Don't resort to buying universal covers. Do it right with these guys. You can't go wrong!

8 April 2025
Katzkin logo

Reply from Katzkin

Hi Dave! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with our Team. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Awesome Seats and Awesome People!

Roy was amazing to work with! He guided me on colors and designs that would work best for my Bronco Raptor. Greta quality seats, This is the second set of seats I get from Katzkin and def not the last!

1 April 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Jabs! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interiors and that you had a great time working with Roy on your second set! :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

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