Kates Skates Reviews 

837
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products available, often finding unique items and being delighted with their purchases. Many consumers highlight the excellent quality of the items received, describing them as comfortable, awesome, and matching descriptions. Reviewers consistently commend the fast, free, and reliable delivery service, noting that items arrive quickly, on time, and well-packaged. The pricing is also frequently mentioned as reasonable and fantastic, adding to the positive purchasing experience. However, some customers also noted concerns regarding product quality, with items sometimes falling apart shortly after purchase or appearing to have been previously damaged.

What people talk about most

Product

Customers had positive experiences with product, often praising the unique selection, competitive prices, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the speed and efficiency... See more

Price

Users describe positive interactions with price, consistently highlighting excellent and competitive pricing.... See more

Quality

Customers consistently note positive experiences with quality, praising items like shoes and skates for being... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers praising fast delivery, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spotted some unique trainers on Kate's Skates Amazon store. They didn't offer expedited delivery through Amazon so I ordered through their website instead. Arrived on time and they are a great pair of... See more

Rated 5 out of 5 stars

The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.

Rated 5 out of 5 stars

Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.

Rated 5 out of 5 stars

Very quick, free delivery, and used a reliable courier. Great store, I'll be back soon!


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

837 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(837)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very pleased to buy scooter for my…

I am very pleased to buy scooter for my son som your page.I have specifically looked for this one and you have had the best price. The delivery period was quicker than I expected. Ordered on Tuesday evening and got it on Thursday! Amazon! Well
And safely packed with a lovely Thank you note

20 June 2023
Rated 3 out of 5 stars

Okay but customer service is pretty slow

Seem okay but unfortunately my order was wrong (mismatching skate wheels sent). Customer service is there but very slow and email only. Don’t expect a reply on the weekend or within a day of your query :/

20 June 2023
Rated 5 out of 5 stars

Scooter wheels

I ordered a new set of scooter wheels for my son. They arrived really quickly and were straightforward to fit. They are great quality and best of all my son said "these are even better than the ones it came with."

12 June 2023
Rated 4 out of 5 stars

Great skates, however ...

The skates are great and as described, communication from KatesSkates was good and the skates arrived promptly and were well packaged. However I have knocked one star off this review as the skates were bought as a gift and unfortunately the product box that they arrived in was very knocked about and scrappy looking, as though it was an old box that had been re-used.

15 May 2023

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