Although I cancelled order (because thought ordered wrong size, didn't realise UK sizing not US), boots were still dispatched and credit card debited. However, boots fantastic. Son thrilled. Bought on... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The quality of the track pants are great however the fit of them is more of a men’s cut but just smaller, quite tight around hips and thighs but a lot of bag in the groin area- not the best for a woma... See more
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Attracted by the great sale price without checking, I was really disappointed to find them now made from Polyester,and with no pocket. Sorry CCC, last pair of the good old indestructible work short fo... See more
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Purchased items from black Friday sale, the prices were unbelievable, they arrived quickly, awesome postage coms, just a hassle free experience. I've been back on the website, and there's still lots... See more
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Company details
About nz.canterbury.com
Written by the company
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Contact info
Canterbury Customer Service, CW9 7RA, Northwich, United Kingdom
- +64 (80) 0633140
- customer.experience@thehutgroup.com
- nz.canterbury.com
4.3
Excellent
437 reviews
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Our purchase arrived very quicky and as…
Our purchase arrived very quicky and as usual we are very happy with the shorts and socks from Canterbury
1 April 2026
Delivery was quick but I never received…
Delivery was quick but I never received a tracking number so had no idea it was on its way
6 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I've ordered 2 items
I've ordered 2 items. Gave me a late notice that one of the items is not available and they already send the other item. I've messaged them that i'll cancel the whole order but never heard from them.
4 April 2026
Reply from nz.canterbury.com
Hello John,
We appreciate your feedback and apologize that one item was unavailable, and your cancellation request wasn't addressed. We'll review what happened to prevent this in the future.
A message has been sent to your account.
Kind regards,
Liam
Reply from nz.canterbury.com
Hi,
I am sorry to hear your order was recently cancelled.
I do want to assist and get this issue resolved and I am confident I can.
Please can you check your email to view the message I have just sent you?
Kind Regards,
Stephen
The quality is what draws me to this…
The quality is what draws me to this very good company fast delivery is always a bonus. Your purchase is well made stylish and going to last.
5 April 2026
Delivery time was fast and efficient…
Delivery time was fast and efficient took 2 days after I ordered to arrive . Thank you
30 March 2026
Quick delivery within Nz
Quick delivery within Nz! Highly efficient and reliable. Great quality and reasonable prices Highly recommend
30 March 2026
Product was amazing but no full…
Product was amazing but no full stsrsnduentonlackmof communication in regards to delivery
30 March 2026
Good quality quick service though price…
Good quality quick service though price has increased ....
27 March 2026
Great price and quality product
Very happy with the price, quality and quick delivery service.
31 March 2026
Absolutely useless...
Absolutely useless.... shame they make decent gear, but can't pick and dispatch goods. Ordered some pants and a shirt with paid express delivery.... heard nothing for 3 days and when I contacted them, was advised "warehouse issues".
Back and forth with no answers, only that items will be dispatched in 2-3 days (so much for express delivery).... 20 minutes later, I get an email saying "items not in stock despite when being ordered the stated "in stock", refund issued but will take also 3-5 days to process".
Absolutely useless, robotic generic answers, zero customer service and now back to square one before the order was placed. Second time this has happened with same automated unhelpful answers.
Love the gear, but buy directly from other suppliers and do other go direct through the website..... if I could give negative stars, I would.
15 April 2026
Unprompted review
Reply from nz.canterbury.com
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Reply from nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Not very fast to sent order
Not very fast to sent order. Only part of order. I did get a refund.
31 March 2026
Reply from nz.canterbury.com
Hello Kelvin,
We regret that your order was delayed and incomplete. We appreciate your feedback and will review our processes to improve our service.
A message has been sent to your account.
Kind regards,
Liam
Poor customer experience
Really not worth buying direct from Canterbury in New Zealand (bizarrely).
Problems:
1) Billing is from the UK, so my NZ credit card provider charges extra.
2) Returns are at own cost for postage.
3) Delivery cost is not covered by return process, so also at own cost for returns.
If you want these things, buy them from Farmers, at least you get some customer service there. Buying online from Canterbury was a horrible deal that I won't be repeating.
28 March 2026
Reply from nz.canterbury.com
Hello MattH,
We appreciate your feedback and are sorry to hear about the issues with billing, returns, and delivery costs. We acknowledge your frustration with the extra charges and the return process. We'll review these points to improve our service. Thank you for bringing this to our attention.
A message has been sent to your account.
Kind regards,
Liam
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