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KAST Reviews 

150
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

blocked my deposit' closed my account. not gave me my money, worst company no wonder they have so many negative reviews Hi Musliadi, Because your account is currently frozen or b... See more

Company replied

Rated 5 out of 5 stars

KAST is an amazing global money app. I use it globally. I would like them to offer more direct EUR or EURC integrated card PoS services as I'm based in the EU mostly. Overall, it's superb most of the... See more

Company replied

Rated 2 out of 5 stars

Genuine strengths - fast deposits, low fees, well-built app, fast and polite support What pulls this down to 2 stars: 1. Exiting the region without a replacement or a recommended provider -... See more

Company replied

Rated 1 out of 5 stars

All the comments are negative!!! 🤔 Is the platform really that bad? Should people think twice before using this bank? Are their funds at risk? If they're holding people's money, that's extremely dang... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Cryptocurrency Service
  4. Financial Institution
  5. Money Transfer Service
  6. Payment Service

About KAST

Written by the company

Money Without Borders

KAST is a stablecoin-powered financial platform built for people who live, work, travel, and earn across borders.

Store, earn, move, and spend supported stablecoins from one account. Access global account features, move money across borders, and use your KAST Card for everyday spending where available.

Built for People Who Move

Whether you're spending at home, traveling abroad, getting paid, or moving money across borders, KAST is designed to help your money move with you.

Available products, cards, payment methods, fees, limits, and other features may vary depending on your location, account eligibility, verification status, and applicable requirements.

Get KAST

KAST FAQs

Choose the Membership That Fits You

Explore KAST membership options and choose the tier that fits how you use KAST. Membership benefits may include different rewards, card options, and additional benefits depending on your tier.

Explore KAST Memberships

KAST for Business

KAST is also built for businesses. KAST Business helps eligible companies manage business funds, pay employees, contractors, and vendors, issue cards to team members, and track company spending in one place.

Built for startups, global teams, and digital-first businesses, KAST Business helps companies manage financial operations across borders while keeping business activity organized and visible.

Explore KAST Business

Need Help?

KAST Concierge is available 24/7 to help with questions about your account, verification, cards, deposits, withdrawals, transfers, and more.

Contact KAST Concierge

KAST is a financial technology company, not a bank. Virtual accounts, payment cards, custody, and on/off-ramp services are provided by licensed partners. Service availability varies by jurisdiction, eligibility, and applicable requirements.


Contact info

You should know

2.4

Poor

TrustScore 2.5 out of 5

150 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 month

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2.4

All reviews

(150)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

​I am warning everyone to stay away…

​I am warning everyone to stay away from Kast Finance. This app claims to provide a prepaid card service, but it is a predatory trap. Their system allowed my balance to go into a deep negative (-68 AED) by charging repeated fees ($0.50 each) for declined transactions.
​In the financial world, a "Prepaid" card means you can only spend what you have. However, Kast’s broken system allowed over 40 charges to hit a zero-balance account without any warning, notifications, or an automatic card freeze. When I contacted support, they sent me a link to their fees and refused to acknowledge their technical failure, claiming the "matter is closed."
​This is a clear violation of financial transparency and consumer rights. They are essentially creating unauthorized debt for users without a credit agreement. I have reported them to Google Play and will escalate this to financial authorities. DO NOT DEPOSIT MONEY HERE.

16 March 2026
Unprompted review
KAST logo

Reply from KAST

Hi, we’re sorry for the frustration this has caused. We understand how concerning it can be to see declined-transaction fees accumulate, especially if a card or account is no longer being actively used.

Declined transaction fees may apply in certain cases, including repeated attempts from subscriptions or merchants when there isn’t enough balance available. You can review our fee schedule here: https://concierge.kast.xyz/hc/en-us/articles/9850062738703-What-are-the-fees-and-conditions-for-KAST-cards-and-accounts

If you’re no longer using your KAST account, we recommend cancelling any active subscriptions or recurring payments linked to your card to prevent further declined transaction attempts. You can also contact our support team to request account closure.

If you believe any fees were applied incorrectly, please reach out through in-app support with your account details and reference this review, and we’ll ask the team to take another look.

Rated 1 out of 5 stars

Review transparency

My experience with KAST has been extremely concerning, and while reviewing other customer feedback I noticed something unusual regarding their Trustpilot reviews.

At the time of writing, KAST has a Trustpilot score of around 3.3 based on about 44 reviews.

Review distribution appears as follows:
• 5-star – 53%
• 4-star – 2%
• 3-star – 2%
• 2-star – 0%
• 1-star – 43%

While reading the reviews carefully, I noticed something interesting. Many of the 5-star reviews appear to have been posted on the same day — October 16, 2025. In fact, there were about 14 five-star reviews posted on that single day.

What makes this pattern unusual is that before that date, all of the reviews appeared to be negative (1-star). Then suddenly a large number of positive reviews appeared within one day.

Of course there could be explanations for this, but as a potential customer this type of pattern raises questions about whether the rating accurately reflects real user experiences.

My personal experience has also been problematic. My account was closed after a “security review,” and despite multiple emails since February 16, I still have not received clear information regarding the return of approximately $3,800 remaining in my account.

At this point I am simply requesting transparency and the return of my funds.

I hope KAST can clarify both the handling of my case and the concerns regarding these review patterns.

Update (April 2): I also noticed that KAST responded to multiple Trustpilot reviews on the same day (March 26), including mine. While I appreciate the public response, I followed their instructions and sent all requested details via email, but I have not received any further update since then.

From a user perspective, this raises concerns about whether responses here are being followed up with actual case resolution, or if they are limited to public-facing replies without timely action afterward.

Update (April 8): Following KAST’s response, I have already contacted support multiple times and provided all requested details, including after their previous Trustpilot replies. However, I have not received any meaningful follow-up or update regarding the resolution of my case.

While I appreciate the public responses here, the repeated request to “contact support” without acknowledging prior communication or providing progress raises ongoing concerns about whether cases are being actively resolved after these replies.

12 March 2026
Unprompted review
KAST logo

Reply from KAST

Thanks for taking the time to share this, and we are sorry for the distress and uncertainty this has caused.

On the review pattern you pointed out: we understand why multiple positive reviews posted on the same day could look unusual. We don’t create or purchase reviews, and we don’t ask anyone to post misleading feedback. At times, customers may leave reviews in clusters after a specific moment (for example, following a product update, a support outreach, or a campaign prompting customers to share their experience). That said, we take the integrity of public feedback seriously and we’re happy to have Trustpilot review any concerns through their standard moderation processes.

On your account and funds: we take security reviews seriously, but we also recognize that you deserve clear communication and a timely resolution - especially regarding the return of remaining funds. For privacy and security reasons, we can’t discuss account-specific details publicly here.

Please contact our support team directly at support@kast.xyz so we can securely locate and escalate your case.

Rated 1 out of 5 stars

My account was suddenly blocked

My account was suddenly blocked, and I fully cooperated by providing all the documents and explanations they requested about my account activity and funds. Despite this, the account was permanently closed, and my remaining balance still hasn't been returned or clarified. Unlike that experience, #centuryandhundred stands out with clear communication, responsive customer support, and withdrawals that are processed and paid without issues.

10 March 2026
Unprompted review
KAST logo

Reply from KAST

We are sorry to hear about this.

We take account security and compliance seriously, and that can sometimes mean restricting or closing accounts after a review.

That said, you should always get clear next steps on any remaining balance and withdrawal status.

Please contact our support team at support@kast.xyz from the email/phone number linked to your KAST account, and include:

- the email/phone on the account
- the approximate date your account was blocked/closed
- the amount/currency of the remaining balance (if you can share it)
- any reference or ticket number you already have

Our team will review your case and clarify the status as fast as possible.

Rated 1 out of 5 stars

I went through the process and…

I went through the process and submitted my application, but it was rejected without any explanation. No real feedback, no clarification. The lack of transparency and poor communication makes it hard to understand what actually happened. With #centuryandhundred, the level of transparency is different. You are not left guessing with your money and withdrawals are payout promptly.

10 March 2026
Unprompted review
KAST logo

Reply from KAST

Sorry about this — being rejected without a clear explanation is frustrating, and we agree communication should be more transparent.

We can’t review account-specific verification decisions in a public review, but please contact us at support@kast.xyz so our team can review what happened, clarify the status, and help with next steps.

Rated 4 out of 5 stars

One of the best card i have used

One of the best card i have used . very low fee Very good .Best thing is it has multiple options to deposit. One thing i hate about it is the card's bank from puetro rico

6 March 2026
Unprompted review
KAST logo

Reply from KAST

Hi Proshno, thanks for the great feedback. We do offer multiple ways to deposit, including a USD virtual bank account transfer (ACH or Fedwire), as well as crypto and stablecoin deposits. For account-specific help, please reach out to Concierge team so we can point you to the best option for your region.

Rated 1 out of 5 stars

They will steal your money

They close my card after receiving a payment from PayPal and when I contact support at first they were super responsive and they claimed that they didn't receive anything then I contacted PayPal support and they give me tracking number of the transfer that they sent, I gave them that number and after they verified they said that they possibly going to reopen my card but it has been over a month and they didn't hear from them even though I tried contacting the support again but they are just ghosting me so they are just scammers they will steal your money, the reply says i need to contact them when they ghosted my ticket for 2 month and ghosted every email i sent since then and i have the proof check ticket opened by mahdigeek at gmail

1 February 2026
Unprompted review
KAST logo

Reply from KAST

Hi Mahdi— sorry about this. We understand why you’re frustrated.

If you received a PayPal transfer and your card was closed, you should still get a clear update on the transfer status and next steps.

Please email support@kast.xyz from the email address linked to your KAST account and include:

- the PayPal transfer tracking number
- the date the transfer was sent
- the amount and currency
- the email/phone number on your KAST account

Our team will review the transfer status and confirm what happens next as quickly as possible.

Rated 5 out of 5 stars

To be honest it's good

To be honest it's good. I've transferred amount of 800 usdc via sonic network and I've received in 3 min then I transferred this amount to my aed dirham account it's show me 2907 aed that I can receive from 2936 aed in general. I process with that at 7:03 am and it was in my bank account at 7:07 am . Thank you

22 February 2026
Unprompted review
KAST logo

Reply from KAST

Hi Issam, thanks for sharing this.

We’re happy everything went fast and smooth. That’s exactly the experience we’re building for.

Appreciate the support.

Rated 1 out of 5 stars

I asked several questions about…

I asked several questions about shipping to Tunisia and whether the card would work with ATMs here. Mia responded, but the answers were very vague and not helpful. She said it works on “private ATMs” but couldn’t explain where to find them or provide any guidance. I’m very disappointed — this has been the worst customer service experience I’ve had. (Conversation on 18 Feb 2026 at 11:21 PM, UTC+1)

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Under no circumstances should you…

Under no circumstances should you register with KAST using the anonymous email address provided by Apple. KAST uses emails for 3D Secure verification that never arrive. So you only have a card that you can use to pay offline, at exorbitant fees! Support sends you round in circles. You have to send documents and provide your details over and over again. In the end, you won't get any help! It's best not to use KAST at all. If you have problems, you're on your own.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

It was a great experience using the…

It was a great experience using the local currency payout service. The transfer took one day, and the funds were received in the bank. Thank you for this wonderful addition.

29 January 2026
Unprompted review
KAST logo

Reply from KAST

Hi Ziad, thanks for the review.

We’re happy the local currency payout was smooth and landed in your bank as expected.

We’re also building more payout and spending features over time, so you’ll see the product keep getting better.

Rated 5 out of 5 stars

Seamless setup and user experience

Seamless setup, instant virtual card and spending my stable coins everywhere with ease.

25 January 2026
Unprompted review
KAST logo

Reply from KAST

Hi Brian, Thanks so much for the great feedback.

We’re really happy to hear setup felt seamless - and that you were able to get an instant virtual card and start spending your stablecoins with ease. That everyday utility is exactly what KAST is built for.

If you ever need help or have questions as you keep using KAST, our Support team is here for you.

Rated 1 out of 5 stars

Very poor service

Support
Very poor support; you wait all day for answers to your questions. They don't answer other questions at all.

Cards
The card works however and whenever it wants; they refer to the fact that it is a high-risk category, even though the store is a very ordinary one with a very ordinary terminal. The PIN code doesn't work at all; it is impossible to withdraw money from an ATM.

Conclusion
I do not recommend this service if you don't want to waste your nerves constantly searching for solutions and dealing with rejected transactions.

22 January 2026
Unprompted review
KAST logo

Reply from KAST

Hello Us Deving — really sorry you’re dealing with this.

For PIN/ATM issues, there are a few common fixes we can safely share here (without getting into anything account-specific or sensitive):

1) Reset your card PIN in the app

Open the KAST app → Cards → select your card → More → Set/Change PIN. After you set a new PIN, try an ATM withdrawal again (some ATMs can take a little time to recognize an updated PIN).

2) Make sure you’re using a 4‑digit ATM PIN (not a passcode)

ATMs typically require a 4‑digit card PIN. If the PIN length/format doesn’t match what the ATM expects, it can fail even if your balance is fine.

3) ATM declines can happen even when the card is OK

Some withdrawals fail due to the specific ATM/bank network, local restrictions, or how the ATM requests authorization. If one ATM declines, trying a different bank’s ATM often helps.

Because this is a public review, we can’t troubleshoot personal account details here. If you email support@kast.xyz from the email linked to your account, the team can check what happened on the withdrawal attempt and guide you to the right fix.

Rated 1 out of 5 stars

Exit Scam Company Fake Withdrawal That Steals Your Money


**Kast Finance (aka kast.xyz) is a scam.**

Their withdrawal system is fake. They keep talking but you never receive your money. Instead, they lie, delay, and eventually ignore your messages.

They took money I was supposed to send to my sister. They promised same-day delivery, but after **two weeks** I’m still getting excuses and lies. No withdrawal, no solution, no real support.

Avoid this service. They are not trustworthy and will waste your time and money

6 January 2026
Unprompted review
KAST logo

Reply from KAST

Hi Demeter, we are really sorry this has been your experience. That’s not the standard we aim for, and we understand how stressful it is when money is time‑sensitive.

We can’t look up or discuss account details publicly on Trustpilot, but we do want to help get this resolved as quickly as possible. Please email us at support@kast.xyz from the email connected to your KAST account and include any available details (date/time of the withdrawal, amount, destination method, and any screenshots or error messages). Our team will review what happened and share next steps.

Thank you for flagging this — we take reports like this seriously

Rated 1 out of 5 stars

SCAM!!

SCAM!!! I bought the founders edition card after asking if they can operate in my region. They said yes. They were very communicative when buying the card. Then they shut down use of the card after 3 weeks and then completely stopped responding to anything about ly funds or getting money back for my card. Don’t put ur money in this.

13 January 2026
Unprompted review
KAST logo

Reply from KAST

Hi Martin, we are really sorry this happened. We know how frustrating it is to feel supported during signup and then not get answers when something goes wrong.

So we can understand what may have happened with regional availability, can you confirm which country you applied from (and where you’re currently located, if different)?

We also can’t review or resolve account-specific details publicly here, but we do want to help. Please email support@kast.xyz from the email linked to your KAST account, and include the country you applied from plus any relevant details (when the card stopped working, and what funds/refund you’re expecting). The team will review and follow up with next steps.

Rated 3 out of 5 stars

Very slow service with a lot of…

Very slow service with a lot of arbitrary obstructions, contrary to their promise of "hassle-free global banking." Pros: the app is simple and easy to use and they allow you to send stablecoins with reasonable fees, but they make the process difficult at every point and they can act arbitrarily to pause or review a transaction or even to block your account for no reason. I have no idea if the people in customer service I'm dealing with are bots or real. They are abrupt and not very helpful. Payments to other wallets can take several hours to go through and they can review and pause them for more than 24 hours at any time for no reason. They have also asked for sensitive identity details from payees, and even with this info, they have held up payments to these verified payees. They recently blocked my account for declined transactions even though I had no declined transactions for months, and I think only one or two total. They asked me to provide evidence but then since they had blocked my account I couldn't. Yet another example of a service that advertises itself as a solution to all life's problems but is actually a way to make money off people with low overheads, poor customer service and Kafkaesque back-end decision-making, probably AI-assisted. If you're looking for a service that's easy and relatively cheap, it's good, but if you want less hassle and "a smooth global banking experience" it's definitely not what they advertise.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

KYC is impossible to pass

KYC is impossible to pass. No matter how many documents you provide, they won't open your account.

2 January 2026
Unprompted review
KAST logo

Reply from KAST

Hi David, we are sorry you’ve had such a frustrating experience with verification. KYC should be straightforward, and if it keeps failing we know how stuck that can feel.

We can’t troubleshoot or view verification details publicly, but our support team can look into what’s blocking it and guide you on the exact document requirements for your case. Please email support@kast.xyz from the same email you used to sign up, and include:

- your country of residence
- the document type(s) you tried (ID, passport, proof of address)
- any error message or screenshot you’re seeing

We’ll review it and help you get this resolved as quickly as possible.

Rated 5 out of 5 stars

KAST is the most functional card I've…

KAST is the most functional card I've ever had. I can top it up with crypto, stablecoins and Pix in Brazil. So I have plenty of options to add balance. Also, I can send money all over the world and spend in every country or website. The interface is easy and clean. I never needed support but I heard from friends that it's awesome and quick!

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Smart Payment Stablecoin Card

Finally “sold” my old bank card and switched fully to KAST Card! Seamless setup, instant virtual card, and spending my stablecoins everywhere with zero hassle. Awesome CashBack KAST Points and MOVE Tokens!!

Best decision for going crypto-native – highly recommend!

26 December 2025
Unprompted review
KAST logo

Reply from KAST

Hi Kim, Thank you for the great feedback. It means a lot to hear KAST is fitting into your day-to-day so reliably. If you ever do need help, our Concierge team is always ready.

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