Karen Millen Reviews 

Customer service not good. I ordered a coat that when it arrived was in a full length plastic bag with a hanger and properly folded, unfortunately I had to return it as it didn’t fit. I ordered a replacement and this one arrived very badly folded and completely crammed into a too small bag so was very creased. First communication with customer service was an apology and suggestion I return it. I went online to order a replacement to find the promo code on the app which is placed running across the top of the page didn’t work.
I contacted customer services again, explained that I felt I should be able purchase a replacement coat for the one they acknowledged wasn’t packed to their normal standard for the same price. (Also stated the advertised promo code didn’t work. )
Apparently not. A brand new coat delivered extremely creased isn’t classed as faulty so the price cannot be honoured.
I have to agree with many other reviews that KM customer service isn’t a priority.
Disappointing….

Really bad! Karen Millen lets third party sellers sell through the Karen Millen website. If you have to return anything from the same one order, each item has to be sent back to a different address, and they charge you £4.00 for each item!!!! Not only misleading but an actual theaft! My strong advice is to avoid purchasing from Karen Millen.

Never asked for a gift card. Never wanted one. Returned 2 items and the amount spent came back as gift cards.
If that was a mistake by my side i did not have the chance to revise the return in any way because I did not receive any email or communication with a summary of it. Only a QR code for the label. I am trying to communicate with them but doesn’t seem possible… very disappointed and not willing to spend a single pound on this brand. One more reason to have my money back!

Dont waste your money or your time. Shocking experience, do not buy, Returned 2 dresses £160 each through in post locker (1 order, 1 parcel) , they said they did not receive return, I started a Paypal dispute, they agreed after 16 days to refund me in full by email saying that if i have a PAYPAL dispute the refund would not go through. THEY LIED, I canceled my claim and KM refunded me half the money knowing I could not start another claim via Paypal. THIEVES, I have now given notice for a money claim online. PAYPAL sort out your suppliers that frauduletly give false information and representations.

Dresses and jumpsuit arrived extremely wrinkled and creased. None were suitable, as the quality of the fabric was very poor. Side zip on jumpsuit was getting stuck on the fabric. I returned my items for a refund and I have still not received a refund after four weeks. Yet customer service told me the matter is closed because ‘the refund is being processed’ although I have not received it after all this time. I would not recommend you buy from them

Be careful they charge you a yearly postage of £14.99 .and you dont see anything to do with that until you have checked out. I emailed about return and queried this but this was not mentioned in the reply - a con.Refunds are so slow too

Very disappointed with my experience with Karen Millen. The discount code advertised on the app was misleading and inconsistent. It was working earlier today, but when I tried to complete my purchase later, the code suddenly stopped working without any clear explanation.
This caused a great deal of frustration and wasted my time. Promotions should be transparent and reliable, not available one moment and unavailable the next. Customer expectations are raised by these offers, and it is extremely disappointing when they cannot be honoured.
Based on this experience, I have lost confidence in shopping with Karen Millen and would hesitate to recommend them to others. Better communication and more reliable promotional offers are needed.
Customer service is VERY, VERY, VERY POOR and NOT HELPFUL at all. They blocked my account to be unable to use discount codes as I was sending screenshots of their misleading and wrong information.I have also paid annual PREMIUM and as can not use the codes won’t make any orders anymore 😡

great stuff , delivery on the time .Thank you

Absolutely disgusted the way this company has delivered their goods. This dress costs over £200 pounds, and they send it in a plastic bag, to small for the garment to save on postage. The dress arrives massively creased up and I would have to Iron it before wearing, which i would be nervous to due to the material.
Wanted to add pictures to show how bad this dress was creased up. Other companies charging the same prices deliver their goods in good size boxes with the items folded and secured to avoid this, and have pride in what they are selling. Karen Millen has gone down hill since closing their shops. Could do so much better. I will be returning this dress, and will not being ordering online again, a shame because I was a frequent customer of this brand once.

Returned a coat in 19 December which tracking shows they received on 21st. For over 5 months I got constant excuses as to why the refund hadn’t been processed. It was promised on numerous occasions. Lies and diversions by their ‘Customer Service’ team. Eventually received the refund after opening a case with my bank. Refund received almost six months later. Never buying from this company ever again. The refund was over £400.

Would never ever deal with karen millen again, customer service is absolutely shocking !!!
I'll try to keep this as brief as possible.
In April I ordered 2 dresses and karen millen took more from my credit card than they should have, I've sent numerous emails querying this but got no joy, I returned the order and after more emails chasing a refund I eventually received notification that they would send me a refund within 7 days, that didnt happen !!! I then had to hand it over to the credit card company to investigate and, thankfully, I got a full refund.
Karen millen used to be a reputable company.
I wouldn't touch them with a barge pole !!!! Absolutely shocking !!!!

Customer service is shocking.
Their refund policy is they "have to wait 2 weeks after receiving the return) when in likelihood their turnaround is only a couple of days.

An item was failed to be delivered and they claimed I still had to pay for the postage cost for an item I didn't even get.

Gone downhill after bohoo

Excellent speedy customer service!!

I had questions regarding Return Shipping prior to ordering online (because my actual size sold out and I was contemplating ordering one size up to try). Customer service Kai was helpful and efficient in answering my questions over Messenger, so thank you Kai :)

Excellent customer service from Kai - promptly solved an issue I had with the app

Have tried to return items on their portal which is not working properly, Ive emailed several times to ask about the return, I've even offered to pay the postage if they give me there address but they won't.... Im no further forward and money down the drain. I will never order again.. I used to be an avid buyer but no help contact number doesn't work! Avoid at all costs!

Had an issue with an item in my order but was resolved easily by Jade. Thank you for your patience and understanding with the issue. Jade was excellent and professional. Loved my other items from Karen Millen.

Never had any issue with Karen Millen been buying from them for years, I have an account and always found the clothes of good quality and long lasting. Yesterday I bought a pair of shapewear on white I ordered next day delivery as I need them for an event. They arrived today in plenty of time however they were black, not what I ordered. It took ages to get through to customer services and by the time I did get through, hours after my original contact, I qas told to send them back free of charge. Great I will do that in the morning can I please have a replacement item, the correct item, sent ASAP so it comes on time. No ☹️ they will only send when they recieve my returned item. So basically their error now means it won't arrive in time?? I understand if I was a first time customer but I've been buying considerably more expensive items off them for years!!! I'm not goi g to steal a pair of £25 knickers. Obviously loyalty counts for nothing, I'm shocked I always thought why such bad reviews and now I know.

Update received a new WRONG pair today, absolutely ridiculous. I thought this was a high fashion outlet not a brick o bracket sale. Same old I have to go out of my way to return item, no good will or anything.

Karen Millen is a con merchant. £34 added to order for spurious returns insurance without telling you. BEWARE.

I used to be a loyal KM customer. Since last year I wasn’t able to keep any of my orders. Suddenly nothing fit the way used to, plus bad packaging and quality. On the top of it my last order never arrived and it been two months since they can not process my refund. We go over and over to the same process.. nothing so far. Very disappointed.. and never again!