Karen Millen Reviews 

The delivery was extremely fast, but unfortunately, the item arrived defective. However, I received excellent support from Jade regarding this issue and got help within just an hour. We quickly reached a fair solution, and I really appreciate the smooth communication.

I now hope and expect that the refund will appear in my account within the promised timeframe. Thank you, Jade!

My parcel from Karen Millen got lost by Evri. I was so pleased that KM resent me the order.
When the order arrived the bag was ripped and one item was missing.
I've contacted KM customers service, sent them a photo for the bag and they refunded me the item.
There were few other things regarding returning and refund but they were absolute great dealing with it. Thank you so much.

I find this staff-Jade very efficient and helpful because he resolved my issue promptly.

I text Karen Millan about a item I haven’t received and within minutes I heard back from Jade who answered my text and sorted it out straight away

Ordered a dress end of May, it arrived damaged (big hole at base of zip, pulled threads etc). It was a sale item and the last one - so no exchange, returned for refund. Item returned beginning of June, tracked and received back to KM 7th June. After 15 days (length of time they told me it would take to refund) and no refund I contacted them. Long story short, that’s my money only just gone back into my bank account now 6th July - over 4 weeks later! Won’t be ordering from them again. Different customer services people telling me different things, I genuinely believe that if I hadn’t chased it up with them it would have been forgotten about!

As mentioned in other reviews, Karen Millen like to hold onto your money instead of just refunding. I was chasing a refund and was informed I would have it on 25th June. That date came & went with no refund. I had to remind them they had a legal obligation to refund me via my original payment method and I was getting trading standards involved if I didn’t receive my refund the next day. They finally sent it then 3 weeks after I sent back the item. Never again will I shop with this brand.

Refused to refund my money back to my original method, only gave me a voucher back, even though I had emails from them stating they would refund to my bank account.

I am very happy with the support I received from Karen Millen customer service. The AI put me of initially. However when I spoke to a human assistant called Jade. She was great and swiftly resolved by issue and my refund was issued. 5 stars to Jade 🌟

I’m tracking an order with the person I communicated with who was through & helpful…told me exactly what & when to follow up

Jade in customer services was very helpful and resolved my issue

They have the slowest returns process on earth. I haven't been refunded on three orders returned weeks ago. You cant contact anybody, you just deal with bots. I swar they hang on to your money as long as possible and earn the interest off it. I've wasted hours trying to chase them up. DO NOT USE THEM UNLESS YOU WANT TO GO THROUGH HELL!!!!

Do not waste your money!! I thought Karen Millen was a really good brand worthy of the very expensive price point, but I have been appalled at their quality of their clothes and service. I ordered 5 dresses online for over $1200. It took 3 weeks to arrive in Australia and two of the dresses were completely different from what I ordered. One was meant to be a denim shirt dress and I received a lace aqua dress that was the brand Coast and not even Karen Millen, or my size. Another was meant to be a bandage dress and I got what looked like a potato sack. The other dresses were cheap fabric that didn’t look like the pictures online. I asked to return all dresses and they wanted to charge me, even though I’d paid extra to be able to return for free given I was nervous about sizing (and they didn’t publish measurements online). They then sent me a link to do the returns which doesn’t work. Very frustrated and disappointed for the amount of money I paid to now have to go through all this. Do not trust this organisation and waste your money and time!!

Karen Millen repeatedly takes over a month to process refunds. According to the courier tracking, my returned parcels usually arrive at their warehouse the next day, or within two days at most. There is no reasonable justification for taking another four weeks to issue a refund, other than a deliberate tactic and poor management.
Since the Boohoo Group took over, the decline in quality has been equally obvious. The materials, tailoring, and overall craftsmanship are nowhere near the standard Karen Millen was once known for. It’s disappointing to see such an iconic British brand stripped of the quality and reputation that built its name, seemingly in favour of cutting costs and maximising profits.

What an absolutely disappointing experience buying from Karen Millen! What you see and what you get are very different. The photos are swish & look like luxury items but in reality they are just another fast fashion company with poor fabrication and disappointing lack lustre clothing. I bought during a sale and the discount codes were just not loading, there was an obvious glitch at the time of purchase. So I went ahead and ordered thinking I would send screenshots to customer service and have them attach the codes manually. The customer service person was abysmal and so unresponsive. There was absolutely no interest in helping or looking into the matter.Straight away she shut me down saying that the items I bought were not eligible for sale. Despite showing her that the discount codes worked the morning after I purchased. I bought 2 items on different transactions and both were really poor quality. I asked if they would send out postage labels for faulty items but customer service would just not take responsibility for it, stating that I had to pay for the postage myself! So I sent both off in one parcel and I managed to get a partial discount minus the postage to & from $40 per item up and down. They pretended that they only received one item. I had to open a PayPal dispute as I got nowhere with them directly. I am still yet to get the final refund for the postage. Don’t waste your time on this company, as you will be wasting your time and your money only to be left with infuriation and disappointment!! And the customer service team are just rude, unresponsive, lazy and clearly have giant attitudes!!

No customer service, no refund! Do not buy from this company unless you 100% know that you won’t need to return any goods. They keep the goods and your money!

I am waiting for 2 different returns. Still waiting from 11th June. I won't use them again after I do receive this. Such a shame as used to be a good company

​Absolute scam behavior, avoid at all costs!
I have been waiting nearly a month for a refund, which is completely unacceptable. Their customer service is nonexistent. I have sent multiple emails and haven't received a single response. At this point, it feels like a total scam. Save your money and stay away!

Karen Millen’s customer service is fantastic and super convenient to use. I sent a text message and was assisted by Jade who very promptly resolved my issue.
The product seems to have a fault in that the fabric goes bobbled after a few wears. Jade very kindly refunded the item for me. I just uploaded a few images to show the fault. Thank you Jade for your prompt and efficient customer service.

I ordered a couple of dresses and received them within a couple of days, unfortunately one of the dresses is too small and I will be returning it. I entered details in the returns portal and received an email with a QR code but no label.. I will be returning it through In Post which I have not used before. I contacted Kai on the KM Facebook page and Kia helped me through the procedure being very patient and helpful. Thank you Kai

Items I ordered were crumpled and had odd stains on them too. Quality wasn’t what I expected from KM either from previous items I’ve had in the past.
I sent them back and I am still waiting on a refund 15 days later. Customer services advised I would receive it but I am still waiting.
Clothes and service used to be great but won’t be buying anything from KM again!