Kaplan International Languages logo
Visit website

Kaplan International Languages Reviews 

3,776
•
TrustScore 4.5 out of 5

4.4

Language Course Provider
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and teachers for their professionalism, kindness, and dedication, creating a supportive learning environment. Many highlight the excellent user experience, noting significant improvement in English skills and increased confidence through effective and engaging lessons. The convenient locations are also frequently appreciated, providing easy access to city attractions. People often describe their overall journey as amazing and transformative, recommending it for personal growth and meeting new people. The customer service and support staff are consistently praised for their helpfulness and ability to assist with various needs, ensuring a comfortable and welcoming experience.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as kind, supportive, and always... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as an amazing and... See more

Location

Clients share positive opinions on location, with many reviewers highlighting the excellent city center... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the friendly and... See more

Customer service

Customers had positive experiences with customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my Englis... See more

Rated 5 out of 5 stars

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever... See more

Rated 5 out of 5 stars

My experience at Kaplan Liverpool 30+ was amazing! I spent 6 weeks there and really improved my English and gained a lot of confidence. No negative points at all! Big thanks to the whole Kaplan L... See more

Company details

  1. Language Course Provider
  2. Educational Institution
  3. English Language School
  4. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

Get In Contact Now To Book As Alumni!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,776)

311 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Kaplan Liverpool 30+

My experience at Kaplan Liverpool 30+ was amazing!
I spent 6 weeks there and really improved my English and gained a lot of confidence.
No negative points at all!
Big thanks to the whole Kaplan Liverpool team each of you made this experience so special.
And a special shoutout to my teacher Ana – you’re the best!

30 June 2025
Unprompted review
Rated 3 out of 5 stars

Kaplan London

Pros:
The location of the college is excellent; you can easily reach anywhere in London.
If you are in a higher-level class, such as C2 or a Cambridge exam class, you are more likely to have better teachers.

Cons:
I believe that some teachers lack the necessary techniques to teach the language effectively.
Given that the college is located in central London, I expected them to have more qualified teachers and to offer more social events.
Additionally, we never used the coursebooks in class, which made it harder to track students' progress.

1 August 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Cihan, thank you for your feedback about Kaplan London. We appreciate you taking the time to share both the positive aspects and areas where you feel we can improve.

We're pleased that you found our central London location convenient and that you had positive experiences with teachers in our higher-level and Cambridge exam preparation classes.

Regarding your concerns about teaching quality in other levels, all our teachers are qualified language instructors, though we recognize that teaching styles and approaches can vary. We continuously invest in professional development for our teaching staff to ensure consistent quality across all levels.

Your comment about the social program is noted. We do offer various activities and events, though we acknowledge that the frequency and variety may not always meet every student's expectations. We'll review our social calendar to ensure we're maximizing opportunities for students to engage with London's cultural offerings.

Concerning the coursebooks, our teachers often supplement or adapt materials based on the specific needs and dynamics of each class. However, we understand that consistent use of coursebooks can help students track their progress more clearly, and we'll review how we can better balance flexibility with structure.

Thank you for your constructive feedback. It helps us identify areas where we can enhance the learning experience for all our students.

Best regards,
The Kaplan Team

Rated 4 out of 5 stars

Don’t take intensive formule

It was a great experience overall, but if I could change one thing, it would be the way new students are welcomed. When I arrived, no one clearly explained where I needed to go, what I would be studying, what my schedule was, or even gave me any welcome materials (just the exercises book) or goodies.
The teachers are competent and kind, but we mostly work on speaking with our classmates rather than doing written exercises. I think I didn’t choose the right course option I picked the intensive one, but I was actually looking for something more focused on grammar, like reviewing and mastering all the tenses and irregular verbs, i would Said my bad, but they didnt present the modules when i register.

We do learn a lot of vocabulary, but that’s not really enough to speak fluently and confidently, especially when many people in class still make very basic grammatical mistakes.
Also, the intensive course takes up a lot of time, so think carefully before choosing it. It gives you more hours of class, but it’s not specifically tailored to your personal progress.
One hundred percent choose Toronto

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Really friendly and lovely staff

Really friendly and lovely staff. No doubts i am giving 5 stars. Recommended for everyone that tries to get to know with english closer. Kaplan teaches very well speaking in classes with various people. Love !!!

30 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look