Kaplan International Languages Reviews 

The teaching is very good, the teachers are attentive and make sure everyone takes part. What’s more, the learning is fun and really effective.

I think it's a great experience, especially if you're in your twenties. The lessons are quick and really help you improve your English in a friendly atmosphere.

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my English improved so much that now I am able to go sightseeing the city by also talking with everyone. In fact Mancunians are very friendly and I had the chance to speak fluently even out of the school! Moreover, the Kaplan secretariat give you all the assistance you need in solving every kind of problem you may have! I do thank them all for having made easier my stay and my journey to Manchester!

I took an English test with them and encountered an unexpected technical issue which resulted in an invalid test. This is understandable so I request for a retest but they refused a retest and insisted that I pay again. I was extremely shocked and upset about this, not only due to the additional cost, but also the significant delay to my application process that this incident resulted in. I could not risk another hiccup and chose to take another approved test by Oxford (can't remember the exact name) and the experience was so much smoother and quicker. AVOID THIS TEST AT ALL COSTS IF YOU WANT TO START YOUR STUDIES ON TIME

The teachers' quality, the students' diversity, the activities in and out school.

I spent really good time in Kaplan Toronto. Funny people and very great teachers. I recommend it to anyone who wants to improve their English

I spent 6 weeks studying in Kaplan Liverpool and it was very productive. I don't regret choosing Kaplan. Congrats teacher Rhi and every dream team of Kaplan Liverpool!

Studying at Kaplan Liverpool has been an incredible experience. The teachers are highly professional, friendly, and always ready to help. The lessons are interactive and well-structured, which has helped me improve my English skills faster than I expected. The staff are welcoming and supportive, making you feel comfortable from the first day. The location is also perfect, with easy access to everything in the city. I truly recommend Kaplan Liverpool to anyone who wants to learn English in a friendly and professional environment.

My teacher was really good and all the experience was great

A couple of months ago, I decided to try Kaplan International’s online English courses. Unfortunately, the entire process turned out to be slow, complicated, and very frustrating.

No Simple Online Sign-Up
Their website does not allow you to simply choose a course, register, pick a start date, pay, and begin classes. Instead, you must fill out a request form and wait for someone to contact you.

Uncomfortable Communication Process
The next day, I started receiving calls from multiple U.S. numbers (which my phone marked as spam). The calls were entirely in English, even though I had already indicated that my level is low and that phone conversations are difficult for me. We eventually switched to WhatsApp, but communication was still slow, with days between messages and repeated requests for information.

Endless Steps Before Starting
After I made my choice, I received detailed instructions for registration and payment, involving many forms. Even after payment, I was asked to provide several additional documents, such as a passport scan, proof of address, and bank statements.

Concerns About Relevance
When I asked why these documents were necessary, I was told it related to my country of origin. Personally, I do not see how this is relevant for an online course, and it made the whole process feel uncomfortable.

In the end, I decided to cancel and request a refund.

Final Thoughts
In my opinion, signing up for an online language course in the 21st century should be quick and easy — something that can be done in a few minutes so you can start classes the next week. My experience with Kaplan was the opposite: slow, bureaucratic, and frustrating. Based on my personal experience, I cannot recommend them.

I love all the friends here and also the atmosphere in class. It’s a good place for students to make friends and practice English together.

A great experience perfect to come out of comfort zone

Great experience, I recommend it for who want to learn English, meet new cool people, speak or have fun or hang out or visit NY with new people

Studying at Kaplan Boston was such a nice experience. I have been improving my English and could make lot of friends all over the world!

Learning English at Kaplan was not just an amazing experience for me, it was a transformative journey that opened doors to new and endless opportunities.
I am beyond grateful to have had the privilege of being part of this community of students.

Friendly teachers and great experiences!

In April, I booked a study stay in Los Angeles with Kaplan International (booking handled by Alpadia), paying in advance for a modern residence, close to the school, with a private bathroom.

Four days before departure, they emailed me claiming that, due to a so-called “technical emergency”, my room was no longer available.
No proof, no equivalent alternative: they offered me a homestay miles away, with a shared bathroom and in a less safe area.

In practice, they put you in front of a last-minute fait accompli so you can’t cancel without penalties. It’s a calculated use of contract clauses: they themselves create the condition that allows them to keep money they shouldn’t.

The result? Only a 60% refund. The remaining 40% was kept as a “penalty” for not giving notice — a notice that they made impossible to give.
If this isn’t contractual abuse, I don’t know what is.

It feels like I ran into a well-oiled mechanism designed to take your money without delivering what you paid for.
Zero transparency, zero respect for the customer. Never again.

Edinburgh Kaplan

Pros

My experience was really short, just a week. However, the two teachers I met were really good, although one of them is not a native speaker.
Good teaching, good methodology.

International classes: students from various countries

Some cons

I was first in a class of 17 (seventeen !!) people, all at least 35 years younger than me. When I asked to be moved, I got into a more mixed class, lower level though, but always 17 people!!!

Family: they didn't really care about me; I always ate alone, had and made my breakfast alone, they spoke a really peculiar language (some sort of English mixed with possibly some slang or dialectal words) I could not always understand.