Kaplan International Languages Reviews 

Good experience!

Been trying to help my partner get a cancellation & refund months before her course starts. 3months later, with a full refund promise in writing , customer service backtracks and claims that they ‘explained’ about a £460 service fee, and still nothing refunded.

Scam, beware.

Hi, this is my Student ID: 2088987

I want to share my honest experience at Kaplan Toronto. To be fair, I met amazing people in my B2 30+ and C1 classes, and I also had some good teachers like Geff, Juliana and Mike. The reception team was always kind, and the academic team listened to me, even if they couldn’t do much in the end.

Unfortunately, despite these positive things, my overall experience was not good, and I wouldn’t recommend this school based on what I lived.

The most difficult part was what happened in my B2 30+ class with one teacher. From the beginning, her behavior toward me and other Latina women in our 30s felt negative and uncomfortable. At first, I thought it was just me, but later some classmates told me they felt exactly the same. We all noticed the difference in how she treated us compared to other students. She was passive-aggressive, easily annoyed when we asked questions, and made us feel small or unwelcome.
Because of this, I started having physical symptoms from stress, including throwing up in the bathroom and more, and for almost two months I felt anxious before class.

I had two meetings with the academic team (one alone and one with three of the Latina women who were also affected). We explained everything clearly, especially her behavior, and also that her methodology was not appropriate for adult students 30+. While the academic team followed up, there was no solid solution. The only thing I asked for was a teacher change or, at least, respectful treatment. The teacher suddenly changed her behavior the next week, so clearly they talked to her, and I was glad about that change.

Eventually, the school moved that teacher to another group because of another incident with a friend of mine (also a Latin woman). When I thanked the academic team, they called me again to ask if I was “spreading the situation” (which I wasn’t, and honestly, I could have done it since day one) and to tell me that the teacher had never had problems with any specific group. They didn’t want me to use the word “discrimination,” which was the term I had used in an email to describe what was happening to some Latin women in our class. Still, five Latina women over 30 had the same experience. No one could explain why this only happened to us.

Moreover, accommodation was also complicated. The Latam team sold the program without giving me accurate information. I repeatedly asked for help to move closer to the school, and for months they did nothing. Only when I escalated the situation to the North America team did I suddenly get a spot, but only for the last three weeks of my stay. It felt frustrating and unprofessional.

In addition, and this is my last point, I was surprised by how Kaplan manipulates survey data, as well as Trustpilot and Google reviews. Last Friday, staff went from class by class asking students to write five-star reviews in order to enter a $100 lottery and to “help Kaplan become the best school again.” They even said there would be a party if the school wins. (If you look closely, most of the recent positive reviews are from last week.)

They also encouraged students to give 9–10 on the final survey because anything lower “affects them.” To me, this is not honest and prevents the school from receiving real feedback or improving in the areas where improvement is actually needed.

Kaplan may be a good school for some people, but my experience was extremely difficult and I could have avoided it. If you are thinking about studying here, please do proper research and don’t rely only on the reviews. But anyway, this was just my experience, you will probably be okay, but it’s important to mention when you don’t have a good experience.

Thanks for your time,
Luz :)

Being here was really amazing!

I need English please to work tourist guide in 🇲🇦

It’s was good and I recommend

The diversity of the students, the openness of the teachers and the general kindness and helpfulness i received from all the staff, this was overall a great and highly recommendable experience.

I really enjoyed my experience at Kaplan Oxford. It was really amazing!

Kaplan Oxford is really amazing, I loved my experience here.

I would like to express my gratitude to my teachers, David and Patricia, for the wonderful experience I’ve had at Kaplan. Without a shadow of a doubt, this has been the best experience of my life when it comes to learning English.

Kaplan is a serious and highly professional school that provides full support to its students — both in their studies and in the school’s accommodation. I am certain that next year I will be back, ready to reach the next step in my learning journey.

Another important point I would like to highlight is my classmates. They are truly wonderful people, which makes everything even more comfortable and enjoyable.

Congratulations to the entire Kaplan team.

Perfect localisation, teacher

It is very entertaining and includes many creative games to socialize and have confidence to learn and participate

Very good expérience to learn english, The courses are of good quality and the teachers are great !

The quality of teaching was perfect in spite of my host family.

It was the most beautiful experience of my life. I met people from all over the world, I lived for three months like a true English person, and I learned to adapt — from trying new food to new ways of living. The school was the best, and my teacher was amazing.
I now have friends all over the world and another home beyond Italy. Everything was truly incredible.

I highly recommend this experience, even later in life. I’m 37, but there were people in their 40s, 50s, and even 60s.
Absolutely recommended.

Everything was perfect

“I thank all the students, teachers, and the reception, and everyone I got to know. They were beautiful days, and I will never forget them

Amazing experience for improve your english !!!
I really enjoyed it !