Kaplan International Languages Reviews 

3,774
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff and teachers for their professionalism, competence, and supportive approach, which significantly aids the learning process. Many people report substantial improvement in their English skills and confidence, highlighting the effective teaching methods and interactive lessons. Reviewers often describe their overall experience as wonderful and transformative, appreciating the excellent locations and the welcoming, supportive environment provided by the school. However, some customers noted concerns about teacher quality, with instances of educators lacking effective techniques or being less engaging, leading to perceived stagnation in learning. Additionally, a few people experienced issues with administrative processes, accommodation arrangements, or the planning of social activities.

What people talk about most

Staff

People report positive experiences with staff, highlighting that many teachers are professional, dedicated,... See more

User experience

Users describe positive interactions with user experience, with many finding the courses enriching and... See more

Location

Clients share positive opinions on location, with many praising central and accessible city center locations... See more

Service

Reviewers highlight ambiguous aspects of service, with some expressing profound dissatisfaction and feeling... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional teachers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my Englis... See more

Rated 5 out of 5 stars

My experience at Kaplan Liverpool 30+ was amazing! I spent 6 weeks there and really improved my English and gained a lot of confidence. No negative points at all! Big thanks to the whole Kaplan L... See more

Rated 5 out of 5 stars

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever... See more

Rated 5 out of 5 stars

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every... See more


Company details

  1. Language Course Provider
  2. Educational Institution
  3. English Language School
  4. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

Get In Contact Now To Book As Alumni!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(3,774)

355 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

i bought an online course from Kaplan…

i bought an online course from Kaplan international, i paid, but no one contacted with me yet, i dont have any information, i dont know how can access this course, i sent a lot of emails but they never gave answer.

Update :
They contacted with me and fixed my problem. They were very kind and helpful. Because of the issue, they also gave me extra lessons as a gift.

Thank you very much to Aslı the Turkey representative, and to the whole Kaplan team.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for everything

It was really a wonderful experience, and I feel the teachers here always give more than what they should. You really care about the students and this made a big difference for me.

John, your IELTS techniques is very strong and helpful. I learned a lot from your classes.
Alison, your classes are always fun and you push us to improve even when we feel tired.
Dani, in class you feel like one of our friends, your way of teaching is very comfortable and easy to understand, and you are really good teacher.
Oliver, you are all-in-one teacher and always help with anything we need, and your explanation is very clear.
Aisha, you only taught me for one week but you was more than wonderful. I will not forget when you helped me and my friend outside Kaplan when we was in a difficult situation, and you calmed us down.

And of course I will not forget the first aid team, Alya and Awadh. You help anytime and anywhere, and your attitude is always very kind.

Thank you again for everything.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

I really liked it

I really liked it. Since I arrived, I felt a very good, very professional accompaniment and since then it has been with transparency, respect and clarity, something that I personally like very much. Talking about school. I liked it since the student teachers. The day trip that took place during my stay were very unforgettable for me and always the

27 January 2026
Unprompted review
Rated 5 out of 5 stars

BEAUTIFUL MEMORIES in Kaplan

I can’t forget when we went to the Madison pub and went ice skating. I really loved it.
Even after my classes finish, I’ll still remember those moments.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with the Kaplan Test of English. My test was marked as an invalid attempt due to secondary camera orientation and an alleged plagiarism issue, even though I followed the setup to the best of my understanding and did not cheat or copy content.
This was my first remotely proctored test, and the process was extremely confusing. I was later told that a 360-degree room scan was required, but I do not recall receiving clear prompts during the test. The camera issue also appears to be technical, yet the responsibility was placed entirely on me.
The appeals process requires a £30 fee, which is difficult for students already under financial pressure. Because of this outcome, I missed my university deadline and had to stop my education loan process.
I strongly advise future test takers to read every instruction very carefully and consider alternative English tests if deadlines are critical.

7 December 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Dev, could you get in touch to discuss your concerns directly? From our records we're not sure you're a former student of ours, but we'd like to clear up any confusion and see if there's any way we can help. . Please send your student ID to ki.feedback@kaplan.com and we’ll be in touch shortly.

Rated 5 out of 5 stars

Great school

I had a great experience at Kaplan International languages in Chicago. The teachers are professional.

31 December 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

What a lovely review, thank you so much. We loved having you with us. Best of luck for the future.

Rated 5 out of 5 stars

Learning English was a great experience…

Learning English was a great experience for me. I improved my skills and now I feel much more confident using the language.

31 December 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Thank you so much for your kind words. We're delighted your course went well. Congratulations on making so much progress in English!

Rated 5 out of 5 stars

My experience at Kaplan school in…

My experience at Kaplan school in Liverpool, was great, the teacher are good and nice, approachable, willing to help you with your questions and inquiries about your learning. It’s a very good place to meet new people from around the world, and the city is beautiful and the people are very friendly. I recommend to spend your time learning here, and the host family that received me was very helpful and very kind.

30 December 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hello!
Thank you for taking the time to leave us such a fantastic review. We're so pleased you've enjoyed learning English with us. We'd love to see you again!

Rated 4 out of 5 stars

it was goodexperience

it was amazing experience, you can meet people from different countries and become friends !

29 December 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Many thanks for your review, we really appreciate you taking the time to share your experience! We aim for all our students to have a productive and memorable time with us, and we're really pleased to hear we succeeded for you.

Rated 5 out of 5 stars

Great teacher

29 December 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hello!
Thanks for the great rating! We're delighted your course went welL.

Rated 5 out of 5 stars

Is a wonderful school

It was grate, I love it, I hope I will repeat this experience

18 December 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Thank you so much for your kind words, Jeronimo. We're delighted your course went well. Congratulations on making so much progress in English!

Rated 5 out of 5 stars

You'll become more confident with your English.

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every time and they are also very gentle. This school covers all the skills that are required for being an English speaker, but the greatest factor of this place is that you are always debating and talking about different daily situations inside class. For sure this place will help you to improve your critical thinking as well as the rest of your english skills.

14 December 2025
Unprompted review
Rated 2 out of 5 stars

Level was wayyyy to low even in C2

Level was wayyyy to low even in C2. And too much French spoken in the hallways.

15 December 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Juliette, thank you for sharing your feedback about your experience with us. We appreciate you taking the time to let us know about your concerns.

Regarding the C2 class level, we understand your frustration about finding the content less challenging than expected. Our records indicate that your teacher recognized your exceptionally advanced proficiency and made efforts to adapt the curriculum with more difficult material. We genuinely wish you had felt comfortable reaching out to our academic team during your stay, as we would have been happy to explore additional ways to ensure you were appropriately challenged throughout your course.

Concerning language use in the hallways, we do actively encourage our English-only policy throughout the school to maximize immersion opportunities for all students. We recognize that maintaining this consistently in common areas can be challenging in our diverse international environment, and we're continuously working to reinforce this practice more effectively.

We always welcome open communication from our students during their time with us, as it allows us to address concerns promptly and tailor the experience to individual needs. If you'd like to discuss your experience further or have additional feedback to share, please don't hesitate to contact us with your student ID at ki.feedback@kaplan.com

Thank you again for bringing these points to our attention.

Best regards,
The Kaplan Team

Rated 5 out of 5 stars

do it !

It's a very nice school with talented and friendly teachers. I would definetly recommend to do that if you want to improve your English skills.

6 December 2025
Unprompted review

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