Kallati Jewelry Reviews 135

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 44 reviews, most reviewers were somewhat happy with their experience overall. Many customers are delighted with the quality and beauty of the jewelry, often receiving compliments on their pieces. Several people praise the excellent customer service, highlighting specific individuals for being helpful, informative, and kind. Reviewers also appreciate the unique and beautiful designs, with some finding the delivery to be fast and on time. However, some customers experienced significant issues with orders, including incorrect items being sent, long delays in delivery, and poor communication regarding tracking. There are also concerns about the quality of some products, with reports of items not matching descriptions, diamonds falling out, or pieces arriving scuffed and scratched. A few reviewers found the customer service to be appalling or non-existent, especially when dealing with repairs or missing packages.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. Many customers express satisfaction,... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers expressing disappointment due to... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising specific agents for... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers expressing satisfaction... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have bought two pieces of jewellery from onboard p&o cruise ships The ring was sold as 14k with 30ct. There's no makers mark or stamp saying the type of purity of gold you would normally expect.... See more

Company replied

Rated 3 out of 5 stars

Earrings were out of stock and had to be made. That’s fine but, how about you let the client know there’s been a delay? Instead of waiting for them to contact you? Disappointed in the earrings when... See more

Rated 3 out of 5 stars

The ring is very nice, and the quality and clarity of the diamonds is lovely. However I would say my experience would have been made better if expectations regarding shipping and delivery had be... See more

Company replied

Rated 5 out of 5 stars

My fiancé decided to get my engagement ring from Kallati. I had been a fan of the brand for many years but never had the extra income to purchase fine jewelry regularly. There was one blue diam... See more


Company details

  1. Jewelry Designer

Written by the company

An International Jewelry Legacy. The KALLATI family designs legacy quality jewlery for elevated style.


Contact info

3.5

Average

TrustScore 3.5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful gemstones

I had been looking for apink sapphire ring to replace the one I lost and found a beautiful pink sapphire ring in a heart shape with beautiful diamonds around it. Absolutely gorgeous and even more beautiful than the one I had lost.

27 August 2020
Unprompted review
Rated 5 out of 5 stars

I placed an order for a necklace and I…

I placed an order for a necklace and I thought it was complete but then I got a notice that I left some information out (my phone #). So I started over with my order, entering my credit card information,etc. Kallati confirmed my order. I didn't realize that I had placed two orders for the same necklace until I received two necklaces (only 1 order was confirmed) So I contacted Kallati and told them I needed to return one. So they sent me a return label which I did right away and was credited for the extra necklace. Thanks so much for the speed of the turn around in the mix up.

Marcia Podgurski

27 August 2020
Unprompted review
Show reviews in all languages. (135 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look