Have used this firm a few times now,had an issue with the last order where one item was missed with their packing department. Contacted the company by phone and the lovely lady looked into it,sorted t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service. Better prices than competitors with speedy delivery from none other than DPD which is free when spending a certain (reasonable) amount. Also very quick to help through their telephone e... See more
Website basic but gets the job done. BEWARE - if paying with American Express you will be charged a fee!! Charge not stated until after you have paid, which isn't ideal. Delivery was next day which wa... See more
Company replied
I've had a great experience using jw supplements and their products. I used to purchase a product called revolver but now goes under osta which is really good, I'm currently using rad140 which gives a... See more
Company details
Written by the company
JW Supplements™ is an online retailer specialising in high-quality sports nutrition and wellness products. Now operating under new management, we are focused on delivering a reliable, consistent, and professional customer experience. We supply a carefully selected range of premium, performance-focused formulations from established brands, including exclusive UK distribution on selected product lines. This allows us to offer access to trusted products that are not widely available, while maintaining strict standards around quality, authenticity, and consistency. Our range includes protein powders, vitamins, minerals, amino acids, and general health supplements, all chosen to support training, recovery, and active lifestyles. Every product is sourced from reputable manufacturers, with an emphasis on quality control and dependable supply. We aim to offer competitive pricing across our range, ensuring customers receive strong value without compromising on product quality. Combined with efficient order processing, fast dispatch, and reliable UK and international delivery, we focus on providing a dependable overall service. As a business under new ownership, we are committed to raising standards across all areas, including service, communication, and customer experience. Continuous improvement remains a key focus as we continue to build and strengthen the JW Supplements brand. Our approach is simple — premium quality products, exclusive access to selected brands, competitive pricing, and a level of service customers can rely on.
Contact info
46 Syon Lane, Isleworth, TW7 5NQ, Middlesex, United Kingdom
- +44 (0)207 112 8763
- enquiries@jwsupplements.co.uk
- www.jwsupplements.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Genuine 5-Star experience - Outstanding Customer Service
I would just like to say first of all to give context to this review that I very rarely review products or only if something genuinely deserves huge credit or is alarmingly negative.
However, due to my experience with JW Supplements felt like this is something I really wanted to do on this occasion because of what I can only describe as absolutely outstanding customer service by a member of staff there called Sophie.
So let me start by saying that I accidentally came across JW Supplements whilst browsing for Gym supplements. I had a few queries about the products on there so gave the number a phone and spoke for the first time to a female member of the team called 'Sophie'.
I have spoke with many businesses before, and often you will get generic advice, scripted answers from sales team members who perhaps have limited knowledge of the products themselves. I have no doubt that they are trying their best to provide what information they can.
However, I can honestly say the customer service provided by Sophie was on a completely different level and she is a fantastic credit to the JW Supplements company.
I had numerous questions and throughout my entire call, she was patient, incredibly knowledgable, made things so clear, and provided appropriate product advice.
I have had a few calls around different products and every time, it's the same excellent, patient levels of customer service. So from a customer service point of view my experience was simply outstanding and I genuinely believe in giving credit where it is due.
I'm not sure what position Sophie holds within the JW Supplements company. However, she has certainly given me a fantastic impression on their attention to detail and customer satisfaction levels.
Now, in regards to the rest of my experience. The products were delivered on each occasion (I have now ordered three times from JW) the very next day, rapid, and on time.
The products themselves so far have been excellent, no complaints what so ever so far and I also personally found pricing to be appropriate.
I personally will continue to use them and as far as this review goes, have no hesitation in providing a genuine, unbiased, independent, honest, 5-star review which is fully deserved. I could have provided a generic 'Great job - recommended' 5-star review but on this occasion a genuine explanation and breakdown was deserved.
Thank you Sophie, keep up the amazing work.
3 June 2021
Good and very fast service
Good and very fast service. Received my order in three days in a discrete package.
2 June 2021
Great communication all round
Great communication all round, always being kept up to date and super fast delivery service.
20 May 2021
Excellent supps and speed delivery
17 May 2021
I am very satisfied with my purchase
I am very satisfied with my purchase, I will continue to buy from you.
16 May 2021
Never received products!
We never received our products, yet I get two reminder emails to review them. I tried emailing to inquire on the status and no response. Our order was placed April 24th and they shipped April 27th, so it’s been 3 weeks already.
15 May 2021
Great service
Great service. Better prices than competitors with speedy delivery from none other than DPD which is free when spending a certain (reasonable) amount. Also very quick to help through their telephone enquiry service. Spot on, keep it up!
13 May 2021
I paid extra for 2 day express…
I paid extra for 2 day express shipping. I did not receive in that time frame. So it was upsetting.
12 May 2021
Excellent service and very quick…
Excellent service and very quick delivery. Lots of products that are not available elsewhere, I wouldn’t definitely order from them again in the future
6 May 2021
Always the first place I look when…
Always the first place I look when buying supplements, prices are the best, delivered next day. Fantastic site!
4 May 2021
this shop is very trust bar work fast
this shop is very trust bar work fast
you will get your package very quickly i will order from you again
2 May 2021
So far so good
So far so good. I'm waiting for my parcel for a week now, however i can understand the delay since i'm living in Portugal and the parcel is from the uk.
I hope that the parcel cames this week so i can start using the product and can make my opinion about it.
Jw Supplements is just perfect so far since i made some orders before and everything was just top.
1 May 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.