Just Eat UK 

I had a very disappointing experience using Just Eat. The food arrived cold and burnt, and when I contacted customer service through their help section, they were completely unhelpful. The responses I received made very little sense and did nothing to resolve the issue.

The whole purpose of having a support system is to help customers when something goes wrong, but in this case it felt like a complete waste of time. There was no real attempt to address the problem or offer a solution.

Based on this experience, I would not recommend using Just Eat if you expect any level of customer support when issues arise.

Not happy. First time using the app and they dont care that food was not prepared correctly. I sent evidence aswell and they rejected. It was supposed to be a pizza but the company we used made a mess of order and put the cheese below the toppings. Not ordering from just eat again. Usually do uber eats.

I highly do not recommend ordering from just eats, they do not care if your food is not delivered they will not refund you or even look into it, I believe they have no staff or moral for that matter, the worst avoid them!

Had the most awful service from Just Ear. Ordered a meal for delivery from Ashuka Eastbourne for 7 people, over £100.
Tried to tell us it had been delivered, but with ring door bell ot clearly hadn't.
Many calls later, it appeared the Just Eat driver couldn't be bothered to wait, so left
Our food arrived over an hour later, cold and inedible
Just Eat will not accept any responsibility and "it is as it is".
AWFUL customer service

Avoid this platform if you expect fair customer service.
My order (806572873) was not fulfilled correctly, and despite submitting clear evidence (including multiple photos), my refund request has been repeatedly refused. Instead of properly reviewing the case, I received several identical template responses from different customer service agents within a short period, all claiming the decision was “final”.
What’s concerning is that none of the responses actually addressed the evidence already submitted or explained why a refund was being denied for goods that were not properly supplied.
The handling of this complaint shows a serious lack of internal communication and accountability. Repeated copy-paste responses are not a substitute for properly reviewing a case.
Very disappointing experience and an extremely frustrating complaints process.

I complained about Fallings Park McDonalds. Food arrived cold and the pop flat. We had to re heat it. Upon complaining, they claimed they had spoken with Maccys and that nothing was wrong with the Food. I'm not one to complain. Food can arrive warm, I simply nuke it. But this was for the grandchildren, they were upset, disappointed and said it didn't taste the same after I had reheated it. Fair point, so I asked for a refund. As I've said Just Eat claimed McDonalds said the food was fine. I have replied to this stating I'm still not satisfied. 7 days and still waiting a reply. CLEARLY JUST EAT, ARE SIMPLY NOT INTERESTED IN THEIR CUSTOMERS. THEY JUST SEND A GENERAL EMAIL TO ALL. NO REFUND! So I wouldn't bother

I ordered Chinese/Thai food from one restaurant. The driver was late and delivered a completely different Indian meal I did not order from a different restaurant. We gave the driver our code and he handed us the food. Just Eat have not apologised or offered a refund. Their chatbots just repeat they have reviewed my case, I can't have a refund and thats the final decision. Are customers to understand that if they order one meal and get something they didnt order because the driver mixed up two orders, then it is the customer's fault? I will never use Just Eat again. This isnt a service, its a scam.

I ordered from reggae spice restaurant and I was sent the wrong order. I contacted the delivery guy who said the order is not wrong like I don’t know what I ordered and even told him that the card number on the receipt is not mine. I got no help from neither the restaurant nor just eats to get my order nor did I get a refund and I sent the picture of the receipt and the order which they gave me what a picture of the order which I placed and yet they still refused to refund me. I have disabilities and that was my last cash and they should it from me along with being unhelpful.

Disgusting customer service. Never using them again

I placed an order 25 minutes in still not showing food was being prepared then got an update there is a delay of 25 minutes still the app didn't say food being prepared so cancelled it to receive an email you won't have a refund no way of contacting them I went through X eventually to be told you won't get a refund as the food was being prepared if the app showed the food was being prepared i wouldn't of cancelled so don't trust the app & don't trust just eat basically avoid at all costs I hope just eat go into administration

Just eat are the worst service I have ever experienced!! They don’t take accountability for their drivers incompetence. Further more just eat customer service seems to think that it is acceptable for a driver to to not only attempts to deliver 3 hours late and leave food outside where cross contamination can occur

I will never use the service again, and I will be escalating my complaints further!!!

Don’t use this crap service

Worse than useless!!
Would have left no stars if possible!!
Further to my bad review in 2025, and despite several warnings from family and friends not trust this excuses for a company again, I thought I’d try one more time. Big mistake! Huge! If it’s possible, they are worse than ever. And to get reimbursement???? Well, good luck with that.
The final straw was an order placed with subway. Despite calling the restaurant twice, my order was still over an hour late, was freezing cold, stale, inedible and went straight in the bin. I even tried to cancel, but was told I couldn’t. Who wants to wait 2 hours for a delivery…..again?! If I’d wanted my food in 2 hours time, I’d have waited till then to order it.
Just eat - more like “ just don’t eat” - are a disgrace. They have zero interest in their customers and just see us as easy money. Quite frankly, they’re laughing at us. If you were to buy any other product - online or in store - then discovered a fault, you would return for exchange or refund without issue. This joke of a company does not deserve to continue trade. Their customer service needs a course on what “ customer service” actually means. The public deserves better! I’d rather go without than use this lot ever again. It’s easier to call the desired take away restaurants directly. It’s also less expensive as there won’t be all the ridiculous add on’s that just eat seem to find. If you value you your hard earned money, avoid just eat like the plague!!! They are NOT the only delivery service available.

Garbage!
Placed an order and paid. Waited for delivery and wondered why it hadn’t turned up, checked the app and it’s been cancelled! No notification, no email or text.
Called the restaurant and they said they tried to call me but the number on just eat is wrong… I don’t know what number it is or how it got there and I couldn’t change it.

Delated the app.

My wife ordered McDonald's twice in a month both missing items. On this occasion just eat refused to give £24 refund leaving us with 2 disappointed boys who didn't get all their food. We tried responding via email explaining our frustration but they still refused. Bang out of order. Hence to say we won't be using just eat again. So angry!

Diabolical service. I will not be ordering for this app ever again. I ordered food that came with items specifically asked not to be included due to an allergy. Both meals came with it meaning they were in inedible. Tried contacting the restaurant (60 calls) no answer. Tried contacting just eat and they replied 3 days later saying there’s nothing that can be done. Joke

3 time the delivery drivers have stolen our food one order being £40 which we was told we would have to order again and wait for a refund. (No refund) AVOID THIS COMPANY use deliveroo they have honest drivers.

The driver gave my order to someone else even though i had a code, i had proof but customer services didn’t help me in anyway never had a return of my money,
Never risk your money on Just Eat,
Terrible experience never again.

£58 order not delivered..had the delivery driver on neighbours cameras..he just drove off..contacted Just eat and they wouldn’t refund and neither would the supplying shop..why didn’t the delivery driver just ring..idiots and thieves!!

Rip off cancelled order to long wait over 2 hours and this was in January and I’m still waiting for my refund it don’t help when you can’t speak to a human being so now they have lost my custom for good off this has happened to me god bows how many more they have roped off never use these people again in my life apporling service

Item missing from order and they decided against issuing me a refund. Customer service is in rapid decline over recent months