Just Eat UK 

Multiple drops leading to a freezing cold order service crap food crap happy dogs hungry humans £36 down drain

Today order seems to be stuck ag shop I've tried to contact customer service tho due to high volumes calls
No I'm still waiting now 1543 over a hour now
It says preparing order 1 min its not going anything cancel order refund please

Ordered food was well over an hour past the original delivery time. Had messages so they know it was being delayed and their were issues. Then it said it had been delivered. Contacted just eat and they said its still on its way. When it arrived it was stone cold. The chicken I ordered was totally missing. The calzone was not only cold but mashed up in the box as if it has been thrown about. Contacted the takeaway. They were happy to refund but had to request it from just eat as they still had the money. Had reply from just eat and told not going to refund. Totally disgusting. Had very few problems over the years. But this is about to loose uber not only my custom but my friends and family. They are going down hill rapidly. Dont waste your money.

forgot my chips and drink

Terrible experience, firstly the estimated delivery time kept getting longer then the app randomly say's order has been delivered despite tracking the delivery driver 2 miles away, no items were delivered, doorbell camera hadn't rung, CCTV showed no one near our property during the delivered time, pointless having a delivery code if this is allowed. You cannot talk to customer services just an automated email response.
Well done JustEat my family were kept hungry whilst we settled for a local takeaway

I wish I could have given 0 stars.
Estimated delivery over 1 hour ago.
Our delivery time got to within 5 minutes then jumped back up to 43 minutes. Appalling service.
Dread to think what food willl be like.

Email received after several emails for a complaint about how the food arrived freezing cold and damaged. Pictures sent showing proof and this email just sums up the customer service at this joke of a company. Never will use them again as food was put straight in the bin and a waste of money (overpriced)

Email - I understand and acknowledge the emotions of discontent and unhappiness that you are currently experiencing in response to the decision we have taken regarding your recent order.

I want you to know that I genuinely understand how frustrating it can be when expectations aren't met.

After carefully revisiting your case, I wanted to exhaust all possibilities to find a solution that would address your concerns. However, I regret to inform you that I'm unable to reverse our original decision. I understand that this may not be the outcome you were hoping for, and I acknowledge the disappointment it may bring.

Please know that our decision is not made lightly, but rather in accordance with our established policies and guidelines. We strive to maintain fairness and consistency for all our customers, which sometimes necessitates adhering to specific protocols.

Just so you're aware, we won't be able to overturn this decision if you contact us again about this order, since there is nothing else we can do, we’ll close this case, and no further action will be taken on future replies.

Ordered food for delivery via Just Eat. The incorrect order was delivered to us. There is no way to advise Just Eat of the error to have the correct food delivered so we had to return the incorrect order to the restaurant ourselves and have our order remade. When we have requested a refund from Just Eat, we have been told that they are not willing to provide a refund without any justification even though we have provided proof of the error. Very poor service overall and will not be using again! I would suggest others stay clear of this company

Just eat have ignored contact after a delivery never arrived. They asked me to take a photo of the order, WHICH DIDNT ARRIVE and then ignored all further emails
Its clear to see here this is a pattern with the number of 1 star reviews, im sure people would prefer to rate a zero.
There is no route to a customer service agent when a delivery is not made. Just an email through the the app which gets ignored.
I have check their socials and they have 1000s of customers who have experienced the same. People will stop using the service. There are other service providers.
I am still waiting for my refund, its a scam and theft at this point

Driver claims to have delivered my food but has not (obviously did not give him a code as I did not see him). As usual, Just Eat make it almost impossible to speak to an actual human being. No live chat, no telephone number and no email. Ordered to do everything via and app and now have to wait to hear whether I'm going to be refunded for my £30 order and then wait some more for them to actually actiobn the refund. Utterly useless!

I placed an order after being clearly offered a free burger with a qualifying spend in the app. The offer was shown at checkout, which is the only reason I proceeded with the purchase. However, when I received my receipt, I had been charged for the “free” burger.

I contacted customer service straight away and provided evidence of the advertised offer along with my receipt showing the charge. They refunded a separate missing item, which proves they reviewed the order, but they have repeatedly ignored the issue of the incorrectly charged burger.

Multiple tickets regarding this have been closed without any explanation or proper response. There has been no attempt to resolve the matter or even acknowledge the evidence provided.

I have now escalated this to the Advertising Standards Authority (ASA) due to what appears to be misleading advertising.

The most frustrating part is not just the incorrect charge, but the complete lack of accountability and transparency. Closing tickets without addressing the issue shows a serious lack of customer care.

I would strongly advise others to double-check their receipts and be cautious of promotional offers.

Sent me a 80% off code to my email. I tried to use it. It said invalid. I went onto the app and it popped up saying here is 80% off, copy the code and enter it.. Again same code as the email.. Invalid code.. I emailed customer service. Was like talking to a brick wall. In the end they told me the code doesn't work and won't work so go away. I told them to close my account, i didn't get a email back at that point. So i closed it myself.. Good luck with your business

Absolutely terrible customer service,just eat think it is ok for your food to turn up an hour late and cold asked for a refund and they said they have looked into it and I wasn't entitled to one, the food went into the bin and left me£17 down , will never use again and I am trying to spread the word to all my friends about terrible service

TO many times I have ordered from them and got disappointed! My deliveries apparently were a collections that I've never agreed on as a disabled person who couldn't go to shop - aka call the delivery people who wouldn't deliver but would still charge us for it!!!!!! I Am still waiting for my delivery 5 hours delivery..
I cant walk so I ordered delivery buy just Eat want me to go to shop so why would I pay them extra £10 pounds for going to shop!!!!!!!!!!!!!!!!!!!! Never use Just Eat its a scum scheme!! Delivero had never let me down and I was stupid to use Just Eat again...

Food was over cooked.food missing full meal went in bin was
Terrible just eat dose nothing don’t use them

I’ very dissatisfied. I would say practically every Order has something wrong. Items missing food cold the list is endless. Save your money.

Ordered a meal, it arrived in pretty bad condition - drinks spilled over the rest of the food, leaking through the bag it was in. Another bag that was meant to be security sealed tore open and it genuinely looked like the food inside had been beaten up.

Contacted Just Eat to try to get a refund, as we threw it all away and I ended up going out to the restaurant and getting the food myself in a second order. They've simply responded with "we can't refund this order" - no explanation.

I just paid for the inconvenience of waiting way longer for my food, then having to drive out anyway, and pay almost double for the meal.

Absolutely absurd, will never use Just Eat again, and will be actively recommending others against using it.

They will not help with any issues even after sending many emails and photos.
Trashy company.

Just eat doing promotions but as soon as you nearly there they wont provide you any work until times up and as soon as promotion gone plenty of work again. What a coincidence ah?

COURIER PAYMENT DISPUTE - £1,122.83 UNPAID DUE TO ADMINISTRATIVE ERROR

I am writing this as a Just Eat Courier
(Francois Taylor Assis Monteiro de Oliveira) to formally complain about a missing payment of £1,122.83.
Just Eat (via agent Lashmi D) admitted in writing that this payment was sent to a bank account ending in 9181. I have NEVER owned or registered an account with this number. All my previous and subsequent earnings have been correctly deposited into my official Monzo account ending in 5933.
This is a grave internal administrative error or a security breach. It is unacceptable that Just Eat refuses to rectify a payment made to the WRONG person, especially when my registered details have always been correct.
As a partner driver, I have fulfilled my part of the contract, and Just Eat is now in breach of payment. If this is not resolved immediately, I will be forced to take this to the Small Claims Court and file a formal report with the ICO regarding the breach of my financial data and the mishandling of my earnings."