Justaudivw Reviews 

135
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and knowledgeable team members who make the entire vehicle purchasing and servicing journey wonderfully smooth and completely stress-free. Consumers also highlight the outstanding customer service, noting that team members consistently go above and beyond to answer questions thoroughly and ensure a truly welcoming environment. Though some people experienced issues regarding vehicle reliability or after-sales support, mentioning unexpected mechanical faults shortly after completing their initial purchase. A few reviewers additionally shared facing difficulties getting necessary repair work resolved satisfactorily or encountered frustrating problems during subsequent workshop visits.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their polite, helpful, and... See more

Service

Users describe positive interactions with service, highlighting exceptional support and polite staff who... See more

Customer service

Customers consistently note positive experiences with customer service, praising accommodating staff who are... See more

Product

Reviewers mention mixed feedback about product quality and reliability. While many customers expressed great... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, hassle-free process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just part exchanged our Motorhome for a another one & we were very pleased with the whole experience from start finish. Everyone we met or spoke to were friendly Connor was very approachab... See more

Rated 5 out of 5 stars

Fantastic service once again !!! From initial phone call to reception …. always helpful , cheerful, friendly and informative . Last weeks call was a late afternoon emergency and a technician came... See more

Rated 5 out of 5 stars

We were only passively looking to change our vehicle, but from the moment Steve showed us around the car we were hooked. His very easy going style, with no pressure, whilst also being very well info... See more

Company replied

Rated 5 out of 5 stars

The people at JustAudiVW understand the meaning of the word service. From booking the repair, service reception and loan car handover to completion of the repair and handing back my car the ream in Li... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(135)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A seamless and pleasant experience…

A seamless and pleasant experience start to finish.

Alex was my Sales Executive and he was perfect balance of proactive and attentive without being pushy. He was happy to answer any questions open and honestly, whilst also giving suggestions of other vehicles they could offer within my specification.

Alex went above and beyond by maintaining regular contact with me, even out of hours, and managed to get the car ready for me the next day. The car is in immaculate condition, and any necessary work (which was already limited) was done prior to sale.

Their warranty is comprehensive and very reasonably priced, and the aftercare from Alex has been flawless.

All other staff were also very friendly and helpful.

I really have nothing but positive things to say. Thank you.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

BMW X3

Just want to say a big thank you to Ben and marytn for looking after us when we bought our new car saw the car on Sunday made a quick call on the Tuesday and picked it up on the Wednesday the whole deal was completed in a excellent time and manor. To say Ben was a trainee he did a fantastic job. Many thanks

9 April 2025
Unprompted review
Rated 5 out of 5 stars

FAULTLESS EXPERIENCE

Honestly I cannot fault this dealership at all, in the past I have been given a car with issues so I was a bit weary, but Ben was a start throughout the whole process, if anyone higher up sees this he needs a raise!! he was so welcoming and very supportive throughout the whole process in regards to my new Audi s3. Keep up the solid work Ben

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Travelled from Central Scotland to…

Travelled from Central Scotland to Lincoln to look at a 2023 VW ID3 advertised by Just Audi/VW. To be honest, I'd wanted to buy it on spec and have it delivered, as a 700-mile round day trip was a bit daunting. Salesman Connor explained they don't offer delivery, and need prospective buyers to view the vehicle before purchase.
The car was ready when I arrived, absolutely
immaculate. Despite the low mileage, they had fitted four new Bridgestone tyres, and completed a full £700 service (I was given a copy of the invoice).
Connor was very helpful and pleasant to deal with. The premises are large and every bit as pristine as any main dealership.
The car ran faultlessly on the 350-mile journey home and its new owner (my daughter) is absolutely delighted with it.
I thoroughly recommend both Connor and Just Audi/VW without hesitation.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Email success

I had an issue with my recently purchased used van. A quick email and I was booked to see a tech, a week later booked in for 2 hours all fixed and on my way.
Superb service thank you , highly recommended.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

What a pleasant young man

What a pleasant young man, made to feel welcome and nothing was too much trouble, purchased an Audi a4 avant with a year’s MOT and collected it in A1 condition. Everything was done that I asked, no questions asked.Definitely will be going back.
Thanks to Tom Cotton it was a pleasure dealing with you.
Kind regards
Shane Woods

24 November 2024
Rated 5 out of 5 stars

Great service when selling my car

Made an initial enquiry on the web & shortly afterwards received a call from Steve to discuss the sale of my car that became surplus to requirements due to health issues. Discussed the vehicle condition & agreed a provisional price to sell. Next day we took the car for a visual inspection & confirmed the sale. The customer service levels were off the scale & the whole experience was pleasant and made easy. I wouldn’t hesitate to recommend Just AudiVW and Steve in particular in the empathetic way they dealt with what was a hard decision for us to make in selling the car.

22 November 2024
Unprompted review
Justaudivw logo

Reply from Justaudivw

Thank you for your feedback, hope to see you again in the future.

Rated 5 out of 5 stars

They bought my car

We were treated with respect and empathy. Selling car as my husband died recently. Whole experience took about 20 minutes and money in my account before I left premises. Can’t recommend them highly enough

18 November 2024
Unprompted review
Justaudivw logo

Reply from Justaudivw

Thank you for the kind words.

Rated 5 out of 5 stars

Professional through and through

What can I say about this company. Wow! From our first call to discuss a fault we had with our VW, to picking it up once fixed, these guys are superb. They put your mind at ease, were knowledgeable, helpful, kind and made sure our experience was flawless. We are normally averse to big car companies but I would recommend them in a heartbeat. Thank you!

11 October 2024
Unprompted review
Justaudivw logo

Reply from Justaudivw

Many thanks for the positive review and thank you for the business.

Rated 5 out of 5 stars

PRESSURE FREE

Nice friendly pressure free purchase. All members of staff couldn’t do enough. It is the second time we have dealt with Just A V, here’s to a third.
Thank you Cameron

30 September 2024
Justaudivw logo

Reply from Justaudivw

Thank you for the positive feedback, enjoy the new vehicle.

Rated 5 out of 5 stars

This is the third car my wife and I…

This is the third car my wife and I have bought from Just Audi.
As a natural cynic, I question everything and trust very few.
However, we keep going back to Chris and Just Audi because we do trust them.

28 September 2024
Justaudivw logo

Reply from Justaudivw

Thank you for your kind words and hope to see you again for your next vehicle.

Rated 5 out of 5 stars

Great service

Lots of great communication during the sale and part exchange process. Excellent service and we are extremely pleased with our purchase.

21 September 2024
Justaudivw logo

Reply from Justaudivw

Pleased to hear you have had a good experience. Thank you for the business.

Rated 5 out of 5 stars

Absolutely perfect

Our family have purchased many cars through Just Audi and it’s always been an absolute pleasure

Chris has always been absolutely amazing and truly goes above and beyond.
Many thanks Chris

All the team are polite,helpful,honest and there to listen to your requirements

Our last purchase was a Mercedes SLK a few weeks ago and it’s perfect soo happy

It’s a great feeling to drive away knowing that the car has been thoroughly checked

Never had a problem with after service in fact any slight query has always been dealt with immediately nothing is too much trouble for them

23 August 2024
Unprompted review
Justaudivw logo

Reply from Justaudivw

Really glad you are enjoying your new vehicle, thank you again for your loyal custom.

Rated 5 out of 5 stars

Trade in & purchase at Just Audi Lincoln

We have previously purchased a car from Just Audi Lincoln in 2019 and we're impressed then so was already hopeful with this purchase September 2024.

Nathan the Floor Manager dealt with us from query to key collection and was 10/10 excellence. At no point was there any pressure to buy, he gave very honest feedback to our questions, he was friendly, polite and an absolute pleasure to work with. I have nothing negative or constructive to say about the experience with him and I am very grateful for the time and professionalism he gave us. Thank you so much!

13 September 2024
Justaudivw logo

Reply from Justaudivw

Thank you for your purchase and enjoy the new vehicle.

Rated 5 out of 5 stars

From the very first phone call

From the very first phone call, to driving off in our new car, our buying experience couldn't have been any better. Martyn and Conner were friendly, knowledgeable and are a credit to the company. We didn't experience any 'hard sell' quite often used with car sellers. We were left to make our minds up but also had the option to discuss queries that we had. 100% recommend buying a car from Just Audi VW.

12 September 2024
Justaudivw logo

Reply from Justaudivw

Thank you for the kind words and we look forward to seeing you on your next purchase.

Rated 5 out of 5 stars

Always a great experience at Just Audi

Always a great experience at Just Audi. I dealt with Cameron who went above and beyond to ensure that the whole experience went smoothly . All of the people who I have met have been honest and polite. Always very helpful. 5 stars really isn't enough to rate the company.

30 August 2024
Justaudivw logo

Reply from Justaudivw

Really nice to hear of your good experience, we hope to see you again in the future.

Rated 5 out of 5 stars

Hi I would just like to say that I’m…

Hi I would just like to say that I’m loving my new car thank you it was the best thing I ever did just would like to say thank you to Tom who was amazing on the day I purchased my car from start to finish they was so welcoming thank you again keep up the good work.

17 August 2024
Unprompted review
Justaudivw logo

Reply from Justaudivw

Great to hear of your good experience and thank you for your business.

Rated 5 out of 5 stars

One of the BEST

One of the BEST! Just purchased an A8 from these guys and i can honestly say its been my best experience ever with buying a vehicle. These guys go further than above and beyond. i have purchased many vehicles in my time, mainly Jaguar and Mercedes dealerships, i have never received this excellent service. Service unfortunately that's difficult to find these days. If you are looking to purchase a vehicle from these guys, don't hesitate, you wont be disappointed. Thanks guys and thank you Sam. Car arrived on time and Andy was also a great guy, very polite, and respectful. Nothing was ever to much trouble, i had a few personal issues at this time and they fully understood my position.

25 July 2024
Unprompted review
Justaudivw logo

Reply from Justaudivw

Many thanks for your kind words.

Rated 1 out of 5 stars

on the way to look at a car I was…

on the way to look at a car I was called to be told they have sold it to someone else! disgrace.

Don't listen to the tosh reply! I have email proof. They are only trying to make it sound like it was my problem. Never deal with audi lincoln!

7 July 2024
Unprompted review
Justaudivw logo

Reply from Justaudivw

Thanks for your feedback. Apologies that the vehicle you were interested in was sold whilst you were on your way to view it, I understand that this can be very frustrating. I have spoken to the salesman involved and understand that he contacted you as soon as the business opened on the Sunday morning to inform you but you had already set off. We will actively try to find you an alternative vehicle and contact you when we get one. I am sorry for any inconvenience this may have caused.

Rated 5 out of 5 stars

These guys are brilliant

These guys are brilliant. Very genuine and helpful team. I had a puncture at the worst possible time of day for me, late afternoon as I was just about to start the school run and Dad's taxi to clubs etc. I was just about to panic. I managed to get the car to their showroom. I explained the predicament. It was almost home time for them as well, but they could see the issue I was facing. They stopped what they were doing, got the tyre repaired in a flash and I was back on the road. I dealt with Steve in their Servicing Department, to whom I'm extremely grateful. Great job, Guys! Well done!

23 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look