JUST EAT Ireland Reviews 

2,117
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported that food orders never arrived or were incorrectly marked as delivered. People also struggled to get money back and encountered unhelpful or rude customer support when trying to resolve these frustrating problems. However, some reviewers were happy with the prompt deliveries, excellent service, and wide selection of restaurants available on the platform. Some customers also noted that placing orders is very easy, app navigation is quick, and past experiences have been smooth. A few consumers mentioned that issues were resolved quickly when they contacted support channels.

What people talk about most

Delivery service

Clients share negative opinions on delivery_service, noting frequent issues where orders are marked as... See more

Order

Reviewers highlight negative aspects of placing an order through the platform, frequently citing missing... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration and an... See more

Service

Users describe negative interactions with service, highlighting widespread frustration and disappointment... See more

Refund

Customers consistently note negative experiences with refund policies, reporting that obtaining money back... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The app is easy to use, I trust it, and unlike some other apps, your orders arrive with zero fuss. My only gripe would be the venders are adding on the Just Eat charges to their items. So using Just... See more

Rated 3 out of 5 stars

Order was wrong I was advised to contact justeat as I paid online through them. No reply on 2 occasions.

Rated 2 out of 5 stars

An order I placed was delivered with some items missing. I rang the shop and they said they were out of stock and that I would be refunded via justeat ie, it's been two weeks and no sign of the refund... See more

Rated 2 out of 5 stars

Ordered off Apache Pizza Athlone, through the Just Eat App a few times each time I ordered they have left something out of the order eg chips, sauce, no salad or sauce on kebab, no sauce with hoagie... See more


Company details

  1. Online Food Ordering Service

Written by the company

We're Ireland's leading online takeaway ordering service. We've got over 1,700 of your favourite local restaurants online for you to choose from #minifistpump! A reminder that this page is for reviewing JUST EAT and not our restaurants. If you wish to review your meal, you can do so via your account page on JUST-EAT.ie

Written by the company


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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2.7

All reviews

(2,117)

259 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Removing the ability to read customer…

Removing the ability to read customer reviews should be reversed immediately. It is very easy to manipulate star ratings if you have a few people who continuously order or the restaurant have help from friends/family and leave 5 star reviews. Untrustworthy now

11 August 2026
Unprompted review
Rated 2 out of 5 stars

Made a complaint about food that was…

Made a complaint about food that was clearly spoiled, I didnt want compensation never even mentioned it. All i wanted was for the restaurant to be told so nobody else had to taste what my family had. Shocking response from just eat

11 August 2026
Rated 1 out of 5 stars

Closed my account

After years of using Just Eat have finally closed my account after a number of bad experiences. Takeaway delivery service is really bad these days. I understand this is the fault of the restaurants concerned, not Just Eat, but Just Eat’s response has also being disappointing.

Instead of taking up the issue with the restaurants, they instead choose to view the customer with suspicion for making ‘many claims’. All my ‘claims’ have been genuine, but of course the bad service must be exaggerated on my part. Maybe I am just very unlucky, but restaurants often deliver the wrong items or have items missing. I wouldn’t go to the hassle of complaining if it wasn’t genuine. Having worked in customer service and knowing how challenging it is, I feel it’s unethical to complain if it’s not justified

Food delivery is meant to be convenient but it’s now become more stress than it’s worth, chasing missing items etc. To be fair, the restaurant staff are no doubt understaffed and badly paid, which is an issue too. Today a pizza was missing from my order. Rang the restaurant, said they would deliver it, this was fine. They kept ringing to confirm my address and eircode, and then told me the driver couldn’t find my house. The rest of my order was delivered an hour before. They asked me to send my location. I asked had they WhatsApp (they were calling from a mobile) and they said they said yes. Tried to message them on WhatsApp and the number wasn’t there. I texted them, and they told me as they can’t find my house, they can’t do anything to help. I gave up, and submitted a refund request, and also ordered directly from another restaurant. The original pizza then arrived (freezing cold) so I cancelled the refund request by sending another message. Am convinced was dealing with a bot, or an agent who only knew his script, because they kept saying sorry for the inconvenience but they can’t compensate me. I replied again saying I have made it clear am no longer looking for a refund, but I wanted to make a complaint. The exchange was pointless. I have now closed my account.

If Just Eat had taken the time to check, they would have seen I order from an amazing Chinese restaurant frequently and I haven’t submitted any refund requests. Why? Simple!! This restaurant doesn’t screw up my order. I look forward to ordering from them directly in future

10 August 2026
Unprompted review

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