JUST EAT Ireland Reviews 2,057

I had a very disappointing experience with Just Eat that has completely put me off using the platform again.
I placed an order worth £77.44 which was never delivered. Three of us waited outside the delivery location for over 90 minutes beyond the expected time, provided contact details to reception, and even attempted to contact the restaurant multiple times. Despite taking all reasonable steps to receive the order, no delivery ever arrived and no driver attempted to contact us.
Just Eat later claimed the order was “delivered” based on their tracking system. However, neither myself nor anyone in my group received the food. If it was delivered, it was clearly delivered to the wrong person or location.
What was most frustrating was the customer service. I sent multiple detailed emails clearly explaining the situation, but every response was a generic template that ignored the points raised. In some cases, responses were sent almost immediately after long emails, making it clear that the contents were not properly reviewed.
I also raised a formal complaint about how my case was being handled, but this was completely ignored. Instead, they repeatedly stated that their decision was final and refused to offer any explanation beyond referencing their tracking system.
To make matters worse, Just Eat’s own policy states that customers can claim refunds for “order not delivered,” yet they refused to apply this in my case.
Overall, I was charged £77.44 for food I never received, and the company showed no willingness to properly investigate or take responsibility. Very poor service and extremely disappointing handling of a legitimate issue.

The food arrived stone cold and was inedible and there’s never any way of addressing it with just Eat

Super cold food , ordered at 12 and didn’t come until 2:50am , and called the customer support line , first time ordering from this and wasn’t a great experience at all!!! Don’t order from here , cause if your foods cold or damaged you won’t get a refund. Called them asking for a refund immediately cause we had to throw away the food!! Cause of how cold it was and didn’t have a microwave so we needed hot food. Didn’t expect it to be cold and no refund at all. Absolutely MENTAL , don’t order from here.

Ordered McDonalds at 12:50 ish and didn’t bet my order till 2:30 am ! By the time we got it the food didn’t have even a little bit of heat left it was ice cold !! Had to throw it out !! Tried to request refund on app but it was off so we called and they said they were closed … called next day and submitted refund request and were told we requested to many times therefore they won’t be giving the refund. This is the 1st time ever ordering on this app as we are in Ireland for 10 days visiting !! They refused to give us a refund 20.00 euros is almost $40.00 Canadian for the food we couldn’t eat cause the drive took 90 min to get it to us !! Ridiculous!! I’ll never use this company again !!

Clearly just eat doesn’t work in Dublin.

Two separate orders in one night had to be cancelled as wait times went from
13 to 25 minutes to in the end over two hours from delivery estimate. Same with other people in the hotel. And these are restaurants in less than 10 minute cycle from the restaurant.i won’t use again… clearly they don’t have enough delivery drivers.

Bought a pack of crisps from hotel vending machine & cancelled orders. Both restaurants went from midnight delivery to past 3am expected delivery. Clearly none were ever arriving.

Ordered food from a restaurant. The restaurant was actually closed at the time and shouldn't have processed my order. Didn't receive it but because the business said it was delivered, just eat don't bother to look into it. Sent them proof of me calling the restaurant with no response and other reviews with exactly the same thing happen to them. I will not be using the app again nor recommending. Awful customer service

They forgot my chips now I’m starving. Very upset. All I wanted was McDonnell’s chips. I had to eat my burger without chips, very unpleasant meal. I’m so sad :(

On multiple occasions they have said they delivered to my address when they actually haven't at all. I went to another neighbor to see it was delivered there and it wasn't. So essentially Just Eat are pretending people's food is being delivered when it isn't at all. I was sitting watching the door and no one arrived. When I asked for a refund before they never gave me one. So essentially they are robbing from people.

Do not order anything off of these clowns. The delivery drivers lying saying they left food at the door . No such thing the gobshite took food with him …

Do. Not. Use. Just. Eat.

I ordered buffalo chicken wings delivered. Total was about €15.

The delivery was just dry chicken wings with no sauce. I applied for a refund and they tried to refund me only €2 for the buffalo sauce. In other words they tried to charge me €13 to have dry chicken wings delivered, as if that was reasonable.

Horrible service. Absolute joke.

When we had an issue with our order it was resolved almost straight away

first time left me down

Appalling customer service. Food arrived cold and half of the order missing. Provided a very small credit beyond disappointing

They are thief, app not working, you don’t receive orders but you pay. Incredible that they can operate legally

I placed an order through Just Eat and never received it.

On the night of the delivery, I received calls from the driver and attempted to return the calls to resolve the issue. Despite this, the order was never delivered to my address.

When I contacted customer support, I explained that the order had not been received and that I had attempted to contact the driver. I also asked for evidence of delivery, such as a delivery photo, GPS records, or driver confirmation, and requested that the matter be escalated.

Instead of addressing these points, I received multiple responses that focused only on the fact that the issue had been reported outside their 48-hour window. None of my requests for delivery evidence were answered, and no meaningful investigation appeared to take place.

My frustration is not just with the lost order, but with the way the complaint was handled. I repeatedly asked for proof of delivery and a proper review of my case, but received what appeared to be standard template responses each time.

Based on my experience, customer support was unwilling to engage with the actual issue of non-delivery and relied solely on policy rather than investigating the facts.

Order was cancelled after it was due to be delivered so approx 40 minutes after I ordered it. No explanation given or customer support offered.

Overcharging for the use of the app at 11 % of order and delivery. I rather drive to takeout place which is only 500 meters by my place.

Waited for 50 minutes to get my food from German Donner and then mupets canceled my order left me starving.

Ordering is easy from my tablet and the sellers always get the deliveries by your staff quickly and efficiently.

Great app, with so many restaurants and takeaways that we can order from