Junction 17 Cars 

Found a car with Junction 17 via Auto Trader. Reserved the car with a £99 deposit, spoke to Junction 17 and arranged a viewing and gave my details. Day before the viewing they advised the car was being removed from sale and condemned due to a fault. I knew the guy was lying when he said it's a "problem with the gearbox or something".
Low and behold, the car has been marked as sold, original number plate has been re-registered to it and it shows as fully taxed and insured. This dishonesty will likely reflect on the place in general, so i'm relieved i've managed to steer clear.

Whilst the car I bought was ok, the service and hidden extras weren’t. Firstly this company expects you to agree to a price for the car, (and agree to pay a £299 admin fee which is not mentioned anywhere on their website) before you can test drive the car!

After arguing I wouldn’t sign for the car before driving it, we took. It for a test drive. As soon as we returned Olivia the saleswoman pounced on us wanting to know if we would buy it. After negotiating away the Admin fee we eventually agreed to buy.

Then came the sales ploy for something called shine .Protect! and additional warranties. Don’t bother with either! The warranties are very overpriced and you can buy better, cheaper ones separately.

Shine Protect is supposedly a paint chip/scatch/dent policy which allows you to have any such things repaired at no cost having taken out the £249.00 policy. Olivia explained you could have as many as 7 repairs in a 12 month period. However on reading the small print after purchase it’s actually on 4 times and a maximum of 7 chips in total. Slightly different! So we decided to cancel within the 30 day cooling off period. To cut a long story short this took 3 weeks to get resolved after my first request, several emails, phone calls……with no one wanting to help. I also called Shine.Protect to complain but they didn’t get back either!

The aftersales service is shocking! Attitude shocking…..just read the other reviews. They really don’t deserve to still be trading. Avoid at all costs!

Bernardo was a great salesman, no pressure to sell. He sorted me a great deal in the end. Would recommend 100%

Olivia was so helpful, she really made the experience easier🥺I wasn’t 100% sure

Just recently brought a car from your employee benny. Was top class and very helpful, talked me through everything i need to know and made me feel very comfortable. Would highly recommend you speak to him when buying a car. Can’t thank him enough.

Extremely pleased with my car from junction 17, a huge thank you to benny who was very polite and super helpful. Could not recommend enough!
Thanks guys

Can’t fault the customer service in this company. Umesh was a great help throughout my time looking around for a new car. He is so professional and a credit to the junction 17 team. I will be recommending junction 17 to everyone I know that’s looking for a new motor!
10/10 :)

Just purchased my dream car through Benny who was a great help making everything happen. I thought it was gonna be a difficult and stressful period but thanks to him it was so easy and he had the car ready and exactly how I wanted it on the date agreed.

I recently purchased a car from this garage and had the pleasure of dealing with Olivia. From start to finish, the experience was seamless. Olivia was incredibly knowledgeable, patient, and never made me feel pressured. She took the time to answer all my questions and made sure I found the perfect vehicle for my needs. If you’re looking for a stress-free car buying experience, I highly recommend asking for Olivia!

Brought my first car and wow was I impressed not only with the car but with the knowledge and help that the sales manager Benny provided, was just very amazed, very pleased and definitely would recommend!

My expirience was great all because of the employee that helped me out with my enquiry Olivia!

Do not sell your car though this company.
Communication is poor and they will lie to you repeatedly. They're meant to pay you within 30 days of selling the car, which is already a long time, but they didn't do this.
Repeatedly ignored me and told me that I would receive the money only to not do so. After already admitting they hadn't sent me the money on the 40th day I was hilariously told I might not have received the money because it could still be being processed by the bank. Schrödinger's money I guess.
I was told it was fine that they didn't send me the money within the agreed 30 days because the contract didn't state any repercussions for them not doing so and refused any compensation for the delay. I was assured they they'd never not paid someone, so I must have been really unlucky!
I also allowed them to eventually sell the car for less then originally agreed as it was listed for a while. As others have said it their reviews I do doubt that the car was sold for anything less than the asking price and they simply pocketed the difference.
If you did buy an S2000 from any of their branches in February I'd be interested to know how much you paid. I'm sure you can work out how to contact me.

Made an enquiry about a BMW 4 series advertised at the Peterborough branch. Following confirmation that the vehicle was available to view made an appointment and travelled 90 mins. On arrival found the sales person rather disinterested and was told to look in the large compound for the car. After searching the compound the vehicle was not found and it was established the car had sold over 3 months earlier. The system had not been updated but worse was not checked prior to us travelling. Whilst there found that the same company had premises in Rugby and Grantham and that they had a similar vehicle at the Rugby branch. Arranged with the salesperson for the vehicle to be transported to Grantham from Rugby for my convenience and paid £99 hold. I arranged to view 4 days later to allow the vehicle to be moved. On the morning of the appointment called ahead to Grantham to be told this instruction had not been carried out and the vehicle was still in Rugby. Travelled 80 minutes to Rugby to view the car. On arrival was greeted by a very unprofessional and inexperienced female. Who wasn’t very helpful at all knew little about the car and wasn’t interested in our detailed questions. Was joined by a senior member of staff who was more helpful but whilst acknowledging the companies failures was rather flippant. We left not even test driving the car rather unimpressed with the company.

Came to Junction 17 today and we were served by Tom. He was brilliant from start to finish helping with the part exchange. He explained the whole process clearly and enthusiastically. I’d highly recommend.

Lovely friendly company to deal with. Hassle free and kept up to date of progress

Waste of time - avoid.

Viewed a car, they showed us a completed checklist of various checks they’d done on it, clearly said the car could be taken that day if the sale completed. I went away to think about it that afternoon, then paid to reserve the car online, called their head office to let them know that I’d be back the next morning to pay for and collect the car and asked for them to have it ready for me, which they assured me it would be.

Went in the next morning as arranged. I was asked how I was paying etc, filled in the form and went for a test drive. Just before I did, the salesman that was with me said to his manager he needed to have a word with him which they went and did in another room, there were other customers present so I had no inkling it was related to my purchase, and nothing was said to me. I was still under the impression I’d be taking the car as long as all was ok with the test drive.

Get back after, salesman says “I have some bad news, you can’t take the car today”, then said it had to go to Peterborough for its checks to be done and would take around a week. This was annoying, as I needed a car and they’d told me I could take it same day. Also given that they’d showed us a completed checklist the day before, I cannot fathom what further checks needed to be done. I called their head office to ask why I was advised I could take it when I couldn’t, they blamed a “miscommunication” but said not to worry, as I’d reserved it, and they would deliver to me FOC once it had had its “checks”.

I then called them a few days later to see if there was an update as I’d heard nothing, and the website was showing the car as sold. Was promised a call back which never materialised. Called again to chase, their head office said the local branch needed to contact me because they didn’t know what was going on, and it was showing the car was still at that branch (???). The branch then called with a story of it going onto the ramp and them realising it had head gasket issues and had had to be returned to the person they were selling it on behalf of, and started going on about how head gasket issues are dangerous - duh. They said they could have a look if they have anything similar for me but I’d rather swim naked in the Channel than buy anything from these guys, so I asked for my reservation deposit to be returned.

I’m glad really as I feel like I’ve dodged a bullet, I also don’t believe their story about the head gasket, or the “checks” it needed - I think they sold it to someone else, probably that was buying their finance, which I wasn’t.

So yes, avoid.

I recently purchased a car from Junction 17 and had a great experience from start to finish. The staff were friendly, professional, and very helpful throughout the entire process. They took the time to answer all my questions and made sure I felt confident about my purchase.
The selection of cars was excellent, and the vehicle I bought was in perfect condition, exactly as described. The whole process was smooth, transparent, and much easier than I expected.
I highly recommend Junction 17 to anyone looking to buy a quality car with great customer service. Thank you for making the experience so easy and enjoyable!

Fantastic service from start to finish at Junction 17 Cars. The staff were knowledgeable and answered all my questions about the car and finance options. I appreciated how transparent they were throughout the process. On the day of collection, the handover was very professional – the car was fully prepared, paperwork was quick, and they walked me through the service history and warranty. It made buying a car feel really easy and stress-free.

Toby was really helpful I came in to look at a 2.3T ford mustang. He was really great and I will be returning soon. Thankyou Toby

Toby gave excellent customer service. Was looking at a vulvo xc90 and he gave all information on the car clearly and was very cheery. Unfortunately, my wife wouldn’t let me buy it however one day I will return.