JS Law Reviews 

5,901
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, keeping everyone fully informed, and making the entire residential property buying or selling process completely smooth and stress-free. People also genuinely appreciate the intuitive online portals, automated updates, and exceptionally responsive communication from their dedicated legal professionals. Some reviewers were not happy with communication, mentioning significant difficulties reaching their assigned conveyancers or getting timely replies to important emails. A few consumers additionally noted that phone calls often went completely unanswered and urgent messages were frequently ignored during critical stages.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and efficient support throughout property... See more

Service

Users describe positive interactions with service, highlighting efficient communication and helpful staff... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt responses and... See more

Response time

People report positive experiences with response times, noting that staff act promptly and reply to emails... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers and Louie was great all the way through, contactable explained things to us in detail and overall because of him the process of buying our first house had minimal stress. Than... See more

Company replied

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for a better experience. Chloe Finch at JS Law made the whole process stress-free, straightforward, and easy from start to finish. She was always professio... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,901)

818 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My house sale experience with Irfaan…

My house sale experience with Irfaan was very smooth. An efficient process, would definitely use JS Law again.

1 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Seán,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards
JS Law

Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I couldn't have asked for a better conveyancer than Lailah at JS Law. She was fantastic throughout the entire process, keeping me informed every step of the way and always taking the time to explain things clearly whenever I had questions.

My purchase wasn't straightforward, and Lailah handled an extremely difficult estate agent professionally and efficiently, helping to keep everything moving forward. Her communication was excellent, and she was always available when I needed advice or reassurance.

Buying a first home can be overwhelming, but Lailah made the process much easier to navigate. I would highly recommend her to anyone looking for a knowledgeable, responsive, and supportive conveyancer, and I would definitely use her again in the future.

14 May 2026
Unprompted review
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Reply from JS Law

Hi Becca,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Lailah.

Kind regards
JS Law

Rated 5 out of 5 stars

My partner and I have just bought our…

My partner and I have just bought our first home together, at first we thought this process would cause a great deal of stress but thankfully we had Kelly Hulley at our side that stream lined our process stress free, we had a few bumps along the way but she made sure that our needs were put first a foremost and was just a delight, would definitely use her again as she made it all look way too easy :)

5 June 2026
Unprompted review
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Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Kelly.

Kind regards
JS Law

Rated 1 out of 5 stars

Cannot get contact

Had to come on here as the phone is never answered, we urgently need a TP1 form and a name change to be done, we have tried for about a year now, when we ring no answer ever, we have a cracked wall...NHBC form cannot be done until I have this form from you...so please address this review that we can get this sorted.Also I was never given a form telling us we would be slap bang next to the worst social housing neighbours (set of 4 houses) you will ever get....I would never have bought the house if I knew that.kG...you have a lot to answer for!

9 June 2026
Unprompted review
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Reply from JS Law

Hi,

We appreciate you taking the time to leave a review and are disappointed to hear you were unsatisfied with the service provided. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we will escalate for you.

Many thanks
JS Law

Rated 5 out of 5 stars

Great service

I recently used JS Law for a property purchase and was very pleased with the service. My conveyancer Ruby Allen was very professional and prompt. This is my second time using JS Law and I would definitely use them in the future.

1 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards
JS Law

Rated 5 out of 5 stars

Complex purchase

Due to problems with the seller’s solicitor we had a very difficult three months however Halima Daud was always available on the end of the phone and made matters bearable.
When progress appeared to be slow, Halima would expedite the issue quickly and efficiently. Issues around planning and exchange were an example of this.
We don’t feel that we would have coped as well without Halima’s support.

26 February 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Valerie,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Halima.

Kind regards
JS Law

Rated 5 out of 5 stars

Irfaan has been very helpful with the…

Irfaan has been very helpful with the purchase of our house. He answered any queries I had via email. Although he doesn’t answer the phone very often, but always had same day replies to the emails.

It has taken us 3 months start to finish. The online platform is also very helpful.

4 June 2026
Unprompted review
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Reply from JS Law

Hi James,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Irfaan.

Kind regards
JS Law

Rated 1 out of 5 stars

Instructed to sell my mother’s house as…

Instructed to sell my mother’s house as her health Is failing. Very poor communication from the beginning but as soon as the conveyancer found out my mother was severely sight restricted they said they could not deal with the sale. And the conveyancer was rude as well just Now my mother may be old but has full capacity and heard every word she said and was very upset after this. No compassion at all was demonstrated.
Discrimination rings a bell.. then the fun started..we had paid a initial fee to this firm.. and apparently it will be refunded.. numerous emails have gone unanswered.. telephone is not answered..

Eventually got someone who asked for her bank details..theses have been sent 8 times now with various different pictures..to two different people as requested.. still waiting for funds to be returned. Ombudsman is now being contacted.

Would have given zero stars if able too.

15 May 2026
Unprompted review
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Reply from JS Law

Hi Catrin,

We appreciate you taking the time to leave a review and are disappointed to hear you were unsatisfied with the service provided. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we will escalate for you.

Many thanks
JS Law

Rated 5 out of 5 stars

Aisha made the journey of selling my…

Aisha made the journey of selling my house very stres free. She always replied to any questions I had on the same day, she was very helpful and friendly Aisha made me feel at ease. Aisha's communication skills are 100% which goes a long way when selling a house. I would definitely recommend JS Law and 100% ask for Aisha 😀 keep up your good work 😀

29 May 2026
Unprompted review
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Reply from JS Law

Hi Nina,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Aisha.

Kind regards
JS Law

Rated 5 out of 5 stars

The help

The help, support and patience that we have received has been amazing. So grateful for all the hardwork.

3 June 2026
Unprompted review
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Reply from JS Law

Hi Kerri,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards
JS Law

Rated 1 out of 5 stars

Impossible to contact anyone there

Impossible to contact anyone there. I purchased a house with JS Law acting as my conveyancer in August 2025. Today in June 2026 I still have outstanding documentation and I can't get anyone on either phone or email to even talk to me, let alone answer questions.
I have tried emailing and calling my conveyancer directly, I have tried calling the team phone line, I have tried emailing the general enquiries line and have even filed a formal complaint as recommended by the person on the switchboard in the hope that that would prompt someone to acknowledge my emails.
Basically once you have completed and paid your money they will want nothing more to do with you, even if there is still outstanding work to do.
Avoid these cowboys like the plague.
Edit to say that I have now been contacted by my conveyancer, and while the response to my query is appreciated, is it really necessary to word you email in such a way as to make your paying customer feel like a massive inconvenience?

3 June 2026
Unprompted review
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Reply from JS Law

Hi Laura,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number, we can then look into this matter for you.

Thank you
JS Law

Rated 5 out of 5 stars

Thank you to Luvjit Kaur

We want to express our sincere and heartfelt thanks to Luvjit Kaur at JS Law who has been amazing throughout our recent conveyancing process. She was always very professional, helpful, explained everything very clearly and concisely to us, was happy to answer our questions, never made us feel pressured to make a decision and was always prompt to respond to us and the other parties involved.

We especially appreciated her extreme patience and calm manner even in very challenging times when the goal posts were constantly changing and at a very rapid rate. Her constant efficiency and knowing that she was always “on it” made us feel very comfortable and that we were in very good hands.

Thank you very much Luvjit for all of your help and support, it was and still is greatly appreciated. Julie and Mike

1 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Julie,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Premier Property Lawyers, and we will be sure to pass the feedback on to Luvjit.

Kind regards
JS Law

Rated 5 out of 5 stars

Amazing service from Ruby Allen

We had the pleasure of working with Ruby Allen at JS Law for both the sale of our old home and the purchase of our new one, and we couldn’t recommend her highly enough. From start to finish, she was incredibly responsive, knowledgeable, and supportive.
The process was stressful at times—especially when we had to change buyers and experienced delays—but Ruby guided us through every twist and turn with patience and professionalism. Her prompt communication and proactive approach made an overwhelming experience much more manageable.
If you’re looking for a conveyancing solicitor who genuinely cares and keeps things moving smoothly, Ruby is the one to go to.

1 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alice,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alistair Powell has been great…

Alistair Powell has been great throughout our sale and purchase.
Really helpful talking me through parts of the sale I was unsure of and pushing back on the buyers solicitor
Thank you for making the process a bit easier.

31 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Nastassja,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Bryony Gunn

Bryony Gunn has been an absolute pleasure to deal with. She assisted professionally and patiently. She has made the whole process of selling our property with JS Law go smoothly.Highly recommended.

29 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Diana,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Thank you Nick

Very happy with the service provided by Nick at JS Law for the sale of our property (which was a complicated one), he was very responsive and helpful from start to finish, would highly recommend his services.

29 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Helen,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Kelly at JS Law has been absolutely…

Kelly at JS Law has been absolutely amazing throughout our new home journey. She is very helpful, well-coordinated, and always takes action promptly and professionally. She responds quickly and keeps everything moving smoothly, often faster than we expected.

We truly appreciate all her hard work, dedication, and support during this important process. Kelly made everything much less stressful, and we are very grateful for her excellent service at JS Law. Highly recommended!

29 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Kelly.

Kind regards,
JS Law

Rated 5 out of 5 stars

Once again we have had amazing service…

Once again we have had amazing service from Kelly. Always very efficient and friendly. Highly recommend!

28 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Friendly and Professional Conveyancer

We have had a really positive experience with JS Law - Ruby Allen, our conveyancer for our sale and purchase has been absolutely faultless. Communication has been clear and prompt and Ruby answered every question we had, no matter how silly! Buying/Selling property can be stressful but the process was made smooth and straightforward. Highly recommend Ruby to anyone looking for a reliable, friendly and professional conveyancer!

27 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Emily,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent service provided by JS LAW

I had the pleasure of dealing with Kelly Hulley and JS LAW .Kelly was professional from day one she took care of everything for me as I was selling my property. She made me feel at ease with the whole process. She explained everything and guided me everystep of the way. I would recommend her without hesitation to all for her excellent service and her committment to her client

26 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Amira,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Kelly.

Kind regards,
JS Law

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