JS Law Reviews 

5,913
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, very polite, and consistently helpful throughout the entire property buying and selling journey. People also deeply appreciate the clear automated notifications, smooth online portals, and prompt communication, which help make the entire experience much less stressful. Some reviewers were not happy with the overall communication, specifically mentioning that emails were completely ignored and phone calls went unanswered for weeks. A few customers felt completely left in the dark and experienced frustrating delays when desperately trying to get progress updates on their property cases.

What people talk about most

Staff

People report positive experiences with staff, praising them for being professional, helpful, and attentive... See more

Service

Users describe positive interactions with service, highlighting efficient handling and helpful communication... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and efficient... See more

User experience

Customers report positive experiences with user experience, highlighting smooth and straightforward digital... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Nicole went above and beyond to get our contract over the line, handling every hiccup swiftly and effectively. At times it felt like there was always one last hurdle, and I had nearly given up. Nico... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

First class experience from start to finish. My wife and I dealt with Luvjit Kaur who was the consummate professional. Nothing was to much trouble and she was always able to answer any queries that... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,913)

830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joelle provided exceptional service…

Joelle provided exceptional service during our recent house purchase, combining high-level professional expertise with genuine empathy. We were navigating the final stages of my wife’s pregnancy and the arrival of our baby, and Joelle was incredibly supportive of our unique timeline. She took the legal weight off our shoulders, ensuring everything stayed on track so we could focus on our growing family.

She was lightning-fast when responding to the sellers' solicitors and kept the momentum moving at every stage. Thanks to her fast-response communication and dedication, both exchange and completion were handled seamlessly and on time.

5 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Christian,

Thank you for reviewing the service and taking the time to leave such a glowing review, it is really appreciated.

Many thanks
JS Law

Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation and gratitude to Ahalya for the outstanding service she provided throughout the purchase of my property at 92 Sturdee Avenue, Gillingham.

From the very beginning of the process up until today, 08/05/2026, Ahalya has been absolutely professional, supportive, and reliable in every way. Buying a house can be stressful, but she made the entire process much smoother and easier for me.

Ahalya was always available whenever I needed advice or reassurance. She responded promptly to calls, emails, and messages, and she consistently kept me informed at every stage of the process. No matter how many questions I had, she always took the time to explain everything clearly and professionally.

Her communication, dedication, patience, and attention to detail were truly exceptional. She showed genuine care and commitment throughout the transaction, and I always felt confident knowing she was handling everything for me.

I cannot thank Ahalya enough for all her hard work and support. She has been wonderful from start to finish, and I would highly recommend her to anyone looking for an excellent solicitor. Thank you again for making this experience such a positive one.

8 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Kareem,

Thank you for reviewing the service and taking the time to leave such a lovely review. It is great to hear and we appreciate you sharing your recommendation with others.

Many thanks,
JS Law

Rated 5 out of 5 stars

Joelle excellent

Joelle has provided been excellent in her responses and support through this experience. She kept us regularly informed and we managed to complete within 3 months!

8 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Amam & Simran,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Irfaan is excellent

Irfaan is excellent. Prompt reply. Exchange in no time!!

8 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alice,

Thank you so much for your review.

Kind regards,
JS Law

Rated 5 out of 5 stars

JS Law - Great Experience and Transparency

We connected with JS Law early November for the purchase of our first home. Throughout the whole process Alistair P. Was extremely helpful and was attentive to all the queries we raised. Very patient and clarified all the questions that we naturally had as first time buyers. We are really happy with the way we were supported and directed throughout the whole process. Thank you!

1 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had s uch a good experience with JS Law and we will be sure to pass the feedback on to Alistair.

Kind regards,
JS Law

Rated 1 out of 5 stars

Hidden costs galore

Hidden costs galore!

Having to pay an additional file opening fee (£156) when a previous chain has collapsed is just profiting off of the country's poor land law system. Tastes very bitter on top of the rest for the money you lose in a collapse (survey, valuation).

The additional fee's in light of a collapse were not made clear enough before we began working with the firm, if anything, they advertised themselves as one of the firms that protects your interests in light of a collapse. Lies.

I am now conscious of what else we will be paying twice for, despite the last sale making minimal progress and requiring little work. For example, ID verification and proof of funds. We did all this before, are we now just being charged twice..?

Who knows, because I won't get a response from the conveyancer!

Oh, and when our chain did collapse, we contacted the solicitors, didn't get a single email in response. We had no clue what was happening. Just overall poor communication. Whether the work gets done behind the scenes remains to be seen.

7 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

Found Joelle easy to speak to

Found Joelle easy to speak to, and she explained things very well, I am not very good with emails and she arranged for paperwork to be sent to me, to read and fill in, very professional.
Kath Mcfadyen

7 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Kathleen,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Joelle.

Kind regards,
JS Law

Rated 4 out of 5 stars

Website and mobile app are easy to…

Website and mobile app are easy to navigate and makes it simple to see the progress. The contact from my solicitor was always swift, friendly and understanding.

7 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Phoebe,

Thank you for reviewing the service and taking the time to leave your feedback, we reallly do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Always helpful answered all…

Always helpful answered all questions.if unavailable would always call back.very happy with service.

1 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Malcolm,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Thankyou Kenny

Had the pleasure of dealing with Kenny Crowther for my house sale and purchase. Cannot praise him enough for his brilliant work. Particularly grateful for his tenacity in dealing with the other party's solicitors and keeping me in the loop throughout the process. Truly went above and beyond and is an asset to JS Law.

6 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Muhammad,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Kenny.

Kind regards,
JS Law

Rated 5 out of 5 stars

Joelle at JS Law

Joelle is professional and gave us an extremely efficient service. She kept us updated every step of the way and always returned our calls on the same day.
Joelle made the whole conveyancing experience stress free and explained every step.

5 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi James,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Joelle.

Kind regards,
JS Law

Rated 5 out of 5 stars

Zoe at JS Law has been amazing

Zoe at JS Law has been amazing, she has made the whole process so easy and stress free. The contact and service from start to finish has been first class and Zoe has been incredible helping us through it all. Never had a house move gone so easily. I highly recommend both Zoe and JS Law.

5 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Mark,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Rikita and the team were amazing

Rikita and the team were amazing, helping me complete a tricky deal that involves several law firms. She made the process very personal and helped me navigate several huddles along the way.

5 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Rikita.

Kind regards,
JS Law

Rated 5 out of 5 stars

Very prompt and helpful in responses

Chloe Bromley was very prompt and helpful in her responses. I wouldn't hesitate to recommend her to anyone requiring conveyancing services. Thank you!

24 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alina was my conveyencer

Alina was my conveyencer, who provided a great service. Always contactable by phone and email. Alina always answered the phone I called or got back to me in short timescale. Alina was very professional and approachable and answered all my queries. Made the process of selling my home run as smooth as possible and acted in my best interest.

29 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Alina.

Kind regards,
JS Law

Rated 5 out of 5 stars

Ruby Allen at JS Law was very helpful

Ruby Allen at JS Law was very helpful, communicative and reassuring throughout the entire process. Highly recommend. The JS Law online system was also straight forward and easy to use. They made the process of buying a house stress free and exciting.
Thankyou to everyone who supported us.

1 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Danielle,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

My whole experience was excellent from…

My whole experience was excellent from the start to the completion I highly recommend this solicitor's

30 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Angela,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Very happy with service

Anthony at JS Law was always accessible, responded promptly to queries and so helpful, always keeping me informed along the way. I would be very happy for him to manage any further sales

30 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Selling property made stress-free.

My affairs [sale of property] was handled by Alex Mann; throughout the whole process he made himself constantly available and was always ready to provide advice and to smooth over any problems that arose during the sale procedure. In short, Alex exuded competence and made everything as straight-forward as possible.

23 January 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Alex.

Kind regards,
JS Law

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