J.P. Opticians Reviews 688

Very helpful their customer service is excellent and do everything they can to help you. The prescription given to me by my opticians was wrong, but JP Opticians without hesitation told me to return my glasses and they would replace the lens ,this was not their fault but they kindly did it for me. So I am happy to recommend this company to anyone.

John and the team provide a great service and at a competitive price, very happy with my latest purchase

Have used JPO numerous times and always delivered a great Frame and well priced

Always use J.P. Opticians and have always received excellent service both before and after buying glasses from them. They have an excellent range at really good prices and the delivery times have always been very quick. More than happy to recommend to anyone

Advertises as delivered in 10-14 working days but 14 working days in (nearly 3 weeks later) and I still haven't received.

Having to chase constantly to get any answers, can't tell me where my order even is despite leaving Italy to reach them on the 7th, as they use DPD which 'can't be tracked until delivery'. Not worth the cost saving when the service is so bad. AVOID.

Ordered a reglaze for some sunglasses, great communication from the team.

Was a slight issue where when I received the lenses they were green - this was due to a bit of a misunderstanding in communication on both ends, where the tints I requested looked different when i asked for a picture, compared to what I received, as they were on a white background.

Anyway, no problem for the team at JP, sent me a return Label for Royal Mail 48, dropped off at post office, they even offered to collect but I dropped off, and revived back with the correct lenses within 10 days.

Thanks

Great service very quick delivery and reply was very quick and helpful with any questions I had.
Highly recommend

Great service a little bit longer waiting for item than I expected

At this point I have been waiting more than 2 weeks for my sunglasses. They still haven't arrived. I made the mistake of ordering from this company because their prices are better than other online retailers who are selling the same glasses I want. I forgot I had this same issue with them last time. No one ever answers the phone and there are never any order updates sent via email. Poor customer service and delivery time. I will have to cancel this order if it does not arrive in the next 2 days. I definitely wont order again or recommend this company.

The second time I've used this company and would highly recommend them

I’m very grateful for the excellent service that I received from J.P. Opticians. I will continue to use this company and I will certainly recommend the company to anyone.

Ordered prescription glasses online and everything as expected. Great prices and very reliable service.

Really fast delivery, all in perfect condition

Great Service provided at the right price. Easy to order and quick delivery

Very pleased, excellent service and price. Will use again.

My husband’s spectacles were excellent quality and at a very.competitive price.

Brilliant service, timescale and price. Never ordered online before but they made the process very easy and they are very helpful and knowledgeable too. Thank you. Wouldn’t hesitate to buy again.

I was delighted with my finished glasses from JP. The service was excellent, they arrived pretty quickly and conveniently. Very good quality. Overall satisfaction, good range of services and products, reasonably priced.

Ordered a pair of Gucci sunglasses 9/1/24 and received them on 10/1/24.Absolutely outstanding service and very happy with my purchase.Many thanks.

I've received my Ray-Ban RB 3025 AVIATOR sunglass on time as mentioned in email while booking. The best part is when I opened the pack,It was AWESOME as it looks and genuine product by brand. Highly recommended for those who are looking for genuine product on a fair price deal. Thank you J.P opticians !