J.P. Opticians Reviews 688

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Top Class service. Did exactly what they promised and the reason why I used them again. I was looking for a specific Tom Ford frame. JPOpticians/Spex4less didn't have it in stock but said they cou... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of Gucci sunglasses 9 days ago, arrived today and I’m over the moon! Incredible product which was extremely well packaged and presented with all original Gucci authentications, case, cl... See more

Company replied

Rated 5 out of 5 stars

Brilliant opticians! I’ve lost count of how many pairs of sunglasses, varifocals and VDU glasses I’ve had reglazed by JP! Excellent quality reglazing, seamless delivery experience and great value for... See more

Company replied

Rated 5 out of 5 stars

I saw the Gucci frames online so knew what I wanted. A quick Google search showed the JP Opticians had them at a very reasonable cost. I placed the prescription order on Sunday and they glasses a... See more

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4.6

Excellent

TrustScore 4.5 out of 5

688 reviews

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Rated 5 out of 5 stars

Fantastic Opticians

My Versace glasses arrived today I am so pleased with them & the price. I always use JP Optician's excellent service, quick delivery.

24 September 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us. We appreciate your continued custom.

Rated 5 out of 5 stars

I always use Jp opticians for re glazing

I always use Jp opticians for re glazing for prescription sunglasses and they are excellent. Once a pair of sunglasses arrived at their address with ripped packaging and postage owing. They paid the postage and contacted me when finding my contact details inside. The package contained a pair of expensive designer glasses. I wouldn’t ever bother to look for another optician now. I have had more than 10 pairs of glasses reglazed by them over the years.

3 September 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us. We appreciate your continued custom.

Rated 5 out of 5 stars

The best optic shop by far

The best optic shop by far, amazing choice and super fast delivery.

26 August 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us.

Rated 5 out of 5 stars

Wonderful experience…

Wonderful experience…. I needed a new pair of prescription glasses and went to have a look around the shops in the city centre, but there wasn’t much to look at. I found a pair of Gucci Frames in Vision Express at an extortionate price. So took a look on Google when I got home and came across J.P Options. Who had the same Gucci frames but half the price of vision express.
However, I am always a bit dubious about buying frames online as I’m not always sure if I am ordering my frames from
A British company based in the UK (I have been stung like that before). So I did a bit of due diligence and came across their excellent Google reviews and there shop located in the UK which eased my worries.. so I placed an order, sent my prescription to them on the Sunday and got my glasses on the Tuesday. I was absolutely ecstatic with my purchase as the frames fitted like a dream, prescription was Bob on and packaging was top notch. I was so impressed that I had to leave a review and would recommend purchasing a pair of prescription glasses from this shop if you are looking for a variety of frames at a good price…

3 September 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us.

Rated 5 out of 5 stars

Genuine authentic product at a great price.

Saw a pair of sunglasses on the Oakley website but as I have used this company before for previous purchases I decided to order from. I made an email enquiry to confirm the product number and received a response really quickly.

My sunglasses arrived in good time, well packaged and can rest assured that they are authentic.

12 August 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us.

Rated 5 out of 5 stars

2nd pair of Raybans that I've had

2nd pair of Raybans that I've had. Good price and quick delivery.

12 August 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us. We appreciate your continued custom.

Rated 5 out of 5 stars

Great product

Great product, fast delivery and friendly service.

9 August 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

First class options

First class options, I’ve been buying glasses from these guys for 7/8 years now and never had any problems, there customer service is second to none , would highly recommend

20 August 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us. We appreciate your continued custom.

Rated 5 out of 5 stars

Excellent service at a fair price

We have foxes in our garden and they cheekily stole my usual glasses from outside our summer house. Although annoyed and laughing at their misdemeanour at the same time, I was looking to get a quick and quality replacement. JP Opticians offered a fair price for a designer brand and made them to a really high standard and all delivered with a week or so. They also kept me up to date on the progress on my order. I can't be more pleased and will definitely buy again. And yes, lesson learnt! - I won't leave my glasses outside anymore!

7 August 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us.

Rated 5 out of 5 stars

Excellent service from easy ordering…

Excellent service from easy ordering online, to follow up email ensuring I was aware the lenses I had chosen would not be refundable and ensuring I was happy to proceed and then a confirmation confirming that delivery would be 7 days.
The glasses arrived in only 5 days and were exactly what was wanted!

22 July 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

Rated 5 out of 5 stars

Excellent service

Excellent service, very fast. Good communication, as needed replacement frames quickly. Well use again and can recommend.

15 July 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your feedback, we are glad you are happy with your purchase.

Rated 1 out of 5 stars

Unable to keep promises.

We ordered glasses from them as they quoted a shorter lead time than everyone else but they arrived after the longest lead time we'd been quoted then, when the glasses developed a fault, they said they had to go back to Italy! Had to pay for them to be mended elsewhere as can't wait, God knows how long, without glasses!

14 July 2024
Unprompted review
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Reply from J.P. Opticians

Thank you for sharing your experience.

We were very sorry to read about the issues you faced with your order and the lack of communication you received last July 2024. We would love the chance to set the record straight and let you know that this online store has recently been taken over by our family-run eyewear company. We have been dedicated to providing excellent customer care since 2004, and we are now bringing those same high standards and personal touch to this business. It is our goal to ensure no customer feels overlooked, and we would truly value the opportunity to restore your faith in our service. Please feel free to reach out to me directly at 0151 303 0066 so we can have a chat and see how we can assist you moving forward.

Kind regards
Jacky
Manager

Rated 1 out of 5 stars

Yet to receive my item

Yet to receive my item, told my item is out of stock, contacted about having an alternative item multiple times and still no response or resolution or item.
Without my money, no item, and when I try to ring the customer service line it doesn’t connect, no response via email even though I’ve sent multiple emails. I understand things can be busy but I really want this resolved as my original item is unavailable and I’m without both an item and my money, at this given time would definitely not recommend

10 July 2024
Unprompted review
J.P. Opticians logo

Reply from J.P. Opticians

Thank you for sharing your experience.

We were very sorry to read about the issues you faced with your order and the lack of communication you received July 2024. We would love the chance to set the record straight and let you know that this online store has recently been taken over by our family-run eyewear company. We have been dedicated to providing excellent customer care since 2004, and we are now bringing those same high standards and personal touch to this business. It is our goal to ensure no customer feels overlooked, and we would truly value the opportunity to restore your faith in our service. Please feel free to reach out to me directly at 0151 303 0066 so we can have a chat and see how we can assist you moving forward.

Kind regards
Jacky
Manager

Rated 5 out of 5 stars

Delighted with my purchase

Delighted with my purchase, speedy delivery and excellent quality.

My 3rd order of glasses with Jp opticians, would definetly recommend

20 June 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us.

Rated 5 out of 5 stars

I have used J P opticians a number of…

I have used J P opticians a number of times now, most recently I picked the pair of sunglasses I wanted in the airport and then got them £160 cheaper at JP. Fantastic value, great service would 100% recommend

25 June 2024
Unprompted review
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Reply from J.P. Opticians

Hi, Thank you for your review. We are pleased to hear that you are happy with your glasses and your experience with us.

Rated 5 out of 5 stars

Prescription glasses

Where do I start, I’ve been using Jp opticians for many years now, and always a top service, loads of designer glasses very helpful people, superfast delivery also I’ve never had any problems using these guys. 100% recommend to anyone Thanks again

10 June 2024
Unprompted review
J.P. Opticians logo

Reply from J.P. Opticians

Hi, Thank you for your feedback. We really appreciate your continued custom.

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