Jollyroom is always best in all product. I noticed, their online products are more cheap than store one which they may need to think to offer the same price or should has possibility to pick from stor... See more
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It was a truly wonderful experience ordering these amazing products at your fabulous online wonderstore. From start to a most climactic finish imaginable, it was genuinely one of the best things I eve... See more
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Trust worthy online shopping experience where too many scams are prevalent. Giving customer option of paying later and even in installments raise their trust. Item recieved is exactly same and f... See more
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The order was simple to make, i received fast all confirmations: order accepted, package on route, package arrived. I like that there are a lot of transport choices (even sustainable ones). Packages a... See more
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Company details
Written by the company
Det är inte för inte som Jollyroom.se är störst i Norden inom barn- och babyprodukter! Vi erbjuder allt du behöver för barn mellan 0 till 12 år samt ett heltäckande sortiment för gravida och mammor - och vi får in nya produkter varje dag! Vårt mål är att erbjuda dig som kund bästa tänkbara service, och därför levererar vi inom 2–4 dagar och har fri frakt vid köp över 1000 kr. Vi har prisgaranti samt erbjuder öppet köp i 365 dagar.
Nordens största utbud för barnfamiljen!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 031-310 00 00
- kundservice@jollyroom.se
- www.jollyroom.se
4.2
Great
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I received an product with missing…
I received an product with missing parts and no one contacted me after I raised a complaint .
31 July 2023
Reply from Jollyroom.se
Hi Hari!
Thank you for contacting us!
I can see that we already been in contact with you via an e-mail in the beginning of august. Perhaps we need to look at this again, since you claim that something is missing.
I will contact you as soon as possible to look further into this.
Best regards
Johan, Jollyroom
everything was good
everything was good, but one box was damaged during delivery. The good is not damaged.
10 August 2023
Reply from Jollyroom.se
Hej Kristina,
Thanks for your postive feedback!
So sorry to read that the parcel was damage. If there is anything we can help you with, please contact our customer support and we will solve this.
I wish you a good weekend!
Regards Jan, Jollyroom.
Good products
Good products, fast delivery and always very good prices 🥳
1 August 2023
Unprompted review
Reply from Jollyroom.se
Dear Pernille 🌞
Thanks for your nice review!
We are very happy to hear this 🤩
All the best, Therese, Jollyroom.
Good product and fast delivery
We ordered the baby Gates from hauck and baby Dan it was delivered to my house quickly and the product is good quality and easy enough to install
23 July 2023
Reply from Jollyroom.se
Hi,
Thank you for your review 🌷.
We are happy that you are satisfied with your shopping experience with us.
Regards
Chris, Jollyroom
Nice product and good service
3 August 2023
Reply from Jollyroom.se
Hi Sahar,
Thank you for the five stars 💫.
Have a great day!
Regards,
Chris, Jollyroom
Bra service.
17 July 2023
Reply from Jollyroom.se
Hej Eva,
Tusen tack för fem fina stjärnor 💫
Hälsningar,
Chris, Jollyroom
Reply from Jollyroom.se
Hi Abdulkadir,
Thank you for your review and your satisfaction with our service! 🌷
Regards,
Chris, Jollyroom
Jollyroom gives the best…
Jollyroom gives the best services,quality products,fast delivery and literally wide ranges of things for kids,you are given a lot of options to choose from.They are just the best.
30 July 2023
Reply from Jollyroom.se
Hi Beulah,
Thank you for your review 🌷.
We're glad you're so happy with your order at Jollyroom!
Best wishes
Chris, Jollyroom
extremely slow delivery process (taken…
extremely slow delivery process (taken many days more than the ones "promise" 2-6 days)
26 July 2023
Reply from Jollyroom.se
Hello Javeria,
Thanks for your feedback!
We are truly sorry for your experience with the delivery!
I have just looked thrue your case, and can see that your parcel seems to be lost in transport. We have order a new parcel, that will be sent out as soon as possible. I will contact you directly with information about this.
We wish you a good weekend!
Regards Jan, Jollyroom.
fast delivery!
26 July 2023
Reply from Jollyroom.se
Hello,
Thanks for your feedback!
We are happy to read that you are satisfiyed with the fast delivery!
Have a good weekend!
Regards Jan, Jollyroom!
Excellent service.
23 July 2023
Reply from Jollyroom.se
Hej Harpreet,
Tack för ditt omdöme 🌸
Så härligt att du är nöjd med servicen.
Hälsningar,
Chris, Jollyroom
Reply from Jollyroom.se
Hi,
Thank you for placing a review.
I am very sorry that you didn't receive the help as expected.
I checked the conversation and could see that you've talked to our customer service and that the case has been resolved.
Thank you for giving us the opportunity to resolve the case and we do hope that you will give us a second chance of a better experience in the future.
Best Regards
Jonas Jollyrom 🎈
I had an issue with a car seat adopter…
I had an issue with a car seat adopter but the customer service person called me. They assured me that the item will be available in a few weeks time. I am very happy now!
28 July 2023
Unprompted review
Reply from Jollyroom.se
Hi Arif! Thank you for leaving us a review!
I am glad that we were able to help you with your adapter and that you felt satisfied with our service. 😊
Wishing you a nice weekend!
Best Regards,
Anja Jollyroom. 🌸
You must be careful with returns
You must be careful with returns, it’s very expensive: read it before you buy. I bought a lot of things, but now i’m not going to buy from them. I returned two things. They returned money for one thing, but not another, i’m waiting now.
26 July 2023
Unprompted review
Reply from Jollyroom.se
Hej Veronika,
thank you for your review and sharing your experience with us!
I am sorry to hear that you are not happy with our return fee and have not yet received a refund for all returned items.
Information about our return fees can be found in our FAQ and our terms and conditions on our website. Deliveries and returns have a direct impact on our environment, and as an online retailer, we continuously strive to lower our environmental footprint and see this as a natural part of our responsibility. Therefore we have chosen to charge a return fee for all our returns. If you are interested what else we do, you can have a look here: https://www.jollyroom.se/kundservice/vart-ansvar
I understand that it can be frustrating to have to pay a return fee and it is very important to us that you are happy with your purchase and your experience with us, so I would like to help you to look over your return status and why you have not yet received a refund for the second item you returned.
As I cannot find any contact information here, I kindly ask you to create a ticket via our customer service portal: https://kundservice.jollyroom.se/sv-SE/support/tickets/new. If you write 'Trustpilot Annika', I will have a look at your ticket and help you further!
I hope to hear from you soon and wish you a great day! 🌞
Kind regards,
Annika Jollyroom
Reply from Jollyroom.se
Hej Caroline!
Tack för ditt omdöme 🌸
Så härligt att allting var bra!
Ha en fortsatt fin dag,
Hälsningar!
Alma Jollyroom
Reply from Jollyroom.se
Hi Anwar!
Thank you for your trustpilot review ✨
So glad you like us!
Have a good day!
Best regards,
Alma Jollyroom 🌷
Purchase was good and quick delivery…
Purchase was good and quick delivery with updates. The product fit perfectly and happy with it.
13 July 2023
Reply from Jollyroom.se
Hi Sibusisiwe.
Wonderful to hear that you are happy with the fast delivery and that you were updated during transport. 🚗
Glad to hear that the product fit too! Thank you for your stars. ⭐
Warm greetings,
Linnéa Jollyroom 🌹
Toppengrejor!!!
10 July 2023
Reply from Jollyroom.se
Hej Helena,
Tack för dina fina stjärnor! ⭐
Vad roligt att höra att du är nöjd med dina produkter. 🌺
Önskar dig en fin fortsättning på veckan och en fortsatt härlig sommar!
Varma hälsningar, Sanja Jollyroom 🌞
Reply from Jollyroom.se
Hi Mahamaya,
Thank you for your review! ⭐
We are glad to hear that you are happy with the delivery and product.
Hope that you are having a great day!
Best regards, Sanja Jollyroom 🌞
Reply from Jollyroom.se
Hello Ashwin!
Thank you for your nice review!
So happy that you are satisfied with the product and our delivery!
Wish you a nice day!
Best regards,
Natalia Jollyroom 🌷
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