Dear all, The tracking of the delivery didn't work, so I was unable to see the hour of the delivery, it's still signed as undelivered. The language of the note consists of Š,Č, Ž, and instead of pri... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Jolly Florist's services twice, well, actually three times. The second order was for a bouquet of flowers to be delivered on Valentine's Day. Due to a technical issue, the bouquet wasn't del... See more
Company replied
My order arrived in exact time. The only, simple, problem I had was that sending to Jolly Florist a request of delivery proof I didn’t get any reply. Apart from this little problem everything was fine... See more
Company replied
Flowers looked just like in the photo and delivery was on time. The only thing I can fault is the tracking. It showed order received and then stopped. Was stressed that it's a scam. Nobody replied to... See more
Company replied
Company details
Written by the company
At Jollyflorist, we're proud to have been connecting customers with the world's best florists for more than 12 years. Headquartered in London, Jollyflorist has over 200,000 partners throughout the worldwide.. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Jollyflorist, you can be confident that you're sending the best.
Contact info
London, United Kingdom
- info@jollyflorist.com
- www.jollyflorist.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Very easy to use this service. Flowers were delivered promptly and were good quality. Price was very reasonable. Recipient was delighted.
1 February 2026
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist
flowers were beautiful and delivery was…
flowers were beautiful and delivery was prompt...would certainly use again
1 February 2026
Reply from Jollyflorist
Hello,
Thank you for posting your positive review. At Jollyflorist, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided promptly.
We look forward to welcoming you back soon.
Best regards
Jollyflorist
Delivery was on time and excellent…
Delivery was on time and excellent quality product.
1 February 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
The flowers I order are fresh and presented as advertised
Website was easy to follow and my order delivered on time
1 February 2026
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
Birthday Gifts
Delivery prompt on the right day. My sister was thrilled with her flowers & chocolates.thank you for your order I would recommend your company to anyone. So glad I found you. When I was looking for a suitable company my gut feeling went with you I always follow my gut feeling as it's generally right.
1 February 2026
Reply from Jollyflorist
Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
We are so grateful for your 5-star review. Thanks for sharing your rating with the community and us.
Best regards
Jollyflorist
Fast delivery and beautiful flowers
Fast delivery and beautiful flowers, however I didn't like the fact that in the picture there was a basket but in reality there wasn't, you need to be more precise.
1 February 2026
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
I paid for flowers to be delivered to Daughter In Law New Zealand
I paid for flowers to be delivered to my daughter in law in New Zealand on the 21st Jan in full and was advised they would be delivered on the 22nd Jan 2026 as of the 26th Jan 2026 they have still not been delivered, this is appalling service when you are sending flowers from the UK to New Zealand to family who you cannot be with at this special time. They have not contacted me back either after emailing them and sending them messages and you cannot get onto their chat system. Please stay away from these and do not use them
26 January 2026
Unprompted review
Reply from Jollyflorist
Hello ,
We apologise for the inconvenience caused to you.
we will organise redelivery for as soon as possible however, this won't be until Tuesday 27/01. I apologise for the delay. Thank you for your understanding.We are really sorry.
Kind regards, Nathan
Everything went great
Everything went great. my sister-in-law received the flowers.
A photo of the bouquet would be nice so I can see what she actually received.
6 January 2026
Reply from Jollyflorist
Hello,
We are so grateful for your review. Thanks for sharing your rating with us and the community.We send picture of arrangements to our clients with request before the order take place.We apologise for any inconvenience caused.Thank you for using our service, we like to see you again in near future.
Best regards
Jollyflorist
Never received by addressee. I'm stuck with the bill. Wrote twice, once in French, asking for status, no response.
Never received by addressee.
10 January 2026
Reply from Jollyflorist
Hello,
Thank you for letting us know about this. Your feedback helps us do better. We look into this issue and hope to resolve it promptly and accurately.We asked delivery details, from our France office and let you know as soon as possible.If not delivered refund will issue immediately.
We apologise for the inconvenience caused.
Thank you for your understanding.
Regards
Jollyflorist
Just OK
I asked for same day delivery but they were delivered 3 days later. Had to email
to find out what was going on…. Saw fliers. Too many daisies.😳
8 January 2026
Reply from Jollyflorist
Hello,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.We are really sorry for delay.
Best regards
Jollyflorist
Beautiful Flowers for My Lady
My lady friend tells me that the flowers - well chosen and arranged, arrived on time and that she received a phone call from you to ensure correct delivery
8 January 2026
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
I don’t usually write bad reviews
I don’t usually write bad reviews , however the service from this company was awful .
I planned flowers for my new girlfriends birthday well in advance.
A very special day for a milestone birthday .
The flowers did not arrive until 2 days later .
No message from the company .
No response from the on line contact .
Very very poor service , no communication no apology.
Also the price increased substantially from that quoted .
7 January 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Best regards
Jollyflorist
My order 251229789167195
My order 251229789167195 - 3272241 was placed with you on Monday 29 December 2025 for delivery on Saturday 03 January 2026 - this order was confirmed via email from you.
I received a further email from you on Saturday 03 January 2026 stating that you had limited coverage for the delivery area and suggesting alternative arrangements with an independent florist (as a florist choice bouquet) for delivery on 07 January 2026. (Would this have been at the same price or a reduced price?)
I replied that I was very disappointed that you were unable to deliver on time and that 7th January was far too late as the funeral was on 1st January 2026.
I requested that you cancel the order and refund the money to my account.
I also stated that your likely difficulty was not only the location but also the time of year.
I have currently had no response from you regarding this issue, which is also disappointing.
I look forward to a prompt response to my last email to you, dated 04 January 2026, with a positive outcome.
Judith Turner - Western Australia
5 January 2026
Reply from Jollyflorist
Hello,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. Our Australia office told us there are no agent florist available in that area.This is out of our control.We really apologise inconvenience caused.Thank you so much for your understanding.Refunded,please allow 3/5 working days to appear on your account.
Best regards
Jollyflorist
Not what I ordered…
Ordered flowers for a specific date which got pushed back, no big deal there. The issue is I ordered a premium teddy bear which did not get sent. Instead chocolate was sent, which is better than absolutely nothing being sent atleast. Still not what I paid for though. Was going to use this company about once a month but might reconsider and look elsewhere
Update after response to review: replied with automated response which had nothing to do with my issue, do not reccomend
5 January 2026
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was not up to standard. We want the opportunity to talk and investigate your feedback further. As we stated under every flower arrangement image on our website, some flowers are seasonal and geographically unavailable. A florist may use close substitutes to fulfil the orders. I appreciate your understanding. We apologise for the inconvenience caused.
Best regards
Jollyflorist.
I am very satisfied with the service
I am very satisfied with the service, very reliable and delivered on the day. The flowers were beautiful. My daughter was impressed. Thank you very much.
5 January 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
Thank you for the review. We apologise for the late delivery of your order.Our florist did not have the fresh flowers delivered to him on time.We are really sorry for the delay.Thank you for your understanding. Thank you for choosing us.
Best regards
Jollyflorist
I do not recommend trying this.
There is no reliability in the appointments and the order delivery is delayed.
4 January 2026
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Arrived on time
Arrived on time, orchid was in good shape, happy to order from you again. Thanks carol
5 January 2026
Reply from Jollyflorist
Hello,
Thank you for posting your positive review. At Jollyflorist, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided promptly.
We look forward to welcoming you back soon.
Best regards
Jollyflorist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.