The ladies at Sevenoaks store have been so helpful! Entertaining my daughter at the colouring station whilst I quickly picked up some pjs. Then again when my daughter decided to wear wellies on hotte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m shopping for my boy here and I always find something I love! The quality is great—even after multiple washes, the colours stay bright. Great value for money, with funny, unique designs that reall... See more
Company replied
I usually come here looking for one item but end up buying many more pieces! As a busy twin mum, I can spend too much time scrolling online, not being able to really see how outfits can come together.... See more
Company replied
We always love coming to the Balham store. The Customer service assistants are so friendly and knowledgeable, greet us with a smile and make a fuss of the children. They've always got lots of stock, a... See more
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Company details
Written by the company
JoJo Maman Bébé knows little clothes and has been designing them for decades, pouring love into every detail. Timeless and forever favourites, their clothes are made to be washed, worn, and loved for years and years. They’ve all the bits and bobs your family needs to play, go, sleep, eat and grow. With gifts for special occasions, all year round, discover the perfect present for any celebration. With over 50 high-street stores across the UK, every one of them is so so special and bursting with talented teams. And they do more than sell lovely, helpful things - JoJo works hard to be the best version of themselves. They are super proud to be a certified B-corporation and have been for some time. Happy, sad, good or bad? We want to know at JoJo. We pay attention to all the details, so if you share your review on Trustpilot it will help us get even better at what we do. Thank you!
Contact info
Ingate Works, 4 Ingate Place, SW8 3NS, London, United Kingdom
- www.jojomamanbebe.co.uk
4.7
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lovely helpful staff member
Lovely helpful staff member , so obliging and gave me great advice
18 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that our staff made your visit a special one. We always strive to provide the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!
Team JoJo
There was a slight error with one of my…
There was a slight error with one of my orders which was delivered on a Sunday. They replied instantly on Whats App, arranged a courier to collect the wrong order the following day and delivered the correct item. No hassle just really fantastic customer service. The item I bought was really nice too. Can't rate them highly enough
16 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for your kind words! We’re delighted we could resolve the issue quickly and that you’re happy with your purchase. Providing a smooth and enjoyable experience for our customers is always our goal, and your feedback means a lot to us.
Team JoJo
Sevenoaks the best experience
The best clothes shopping the girls in Sevenoaks are very helpful friendly and we love to shop there!
16 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your wonderful review! We’re thrilled to hear that our team in Sevenoaks has made your shopping experiences so enjoyable. We look forward to welcoming you back for more fun shopping trips soon.
Team JoJo
Very good service in Cobham very pleased
Very good service in Cobham very pleased
16 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for your kind words! We’re so pleased to hear you had a great experience at our Cobham store. We look forward to welcoming you back soon!
Helpful, friendly Balham staff
The staff at the Balham location is so friendly and helpful! I walked in with my two little ones and they immediately set them up with coloring pages so that I could shop. They also helped me pick out the right size clothes and shoes when I had questions. Such a great selection too! We're so lucky to have this shop in our community.
13 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your lovely review! We’re delighted to hear that our team at the Balham store made your visit enjoyable, especially for your little ones. It’s wonderful to know you found the support you needed with sizes and that you enjoyed our selection. We’re so glad to be part of the community and look forward to welcoming you and your family back soon!
Team JoJo
Superb experience
Katherine at Didcot store, Oxfordshire, was warm, welcoming and friendly. Explained offer and showed different styles - super helpful.
14 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We’re thrilled to hear that Katherine at our Didcot store made you feel so welcome and was able to guide you through our offers and styles. We look forward to seeing you again soon.
Team JoJo
Sevenoaks store well-loved and…
Sevenoaks store well-loved and cherished, lovely staff, beautiful products!
14 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that our staff at Sevenoaks made your visit a special one. We always strive to provide the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!
Team JoJo
Kasia was amazing in the Balham store
Kasia was amazing in the Balham store! Amazing customer service
13 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience at our Balham store and Kasia was able to assist you! We look forward to welcoming you again soon!
Team JoJo
The staff were so helpful and friendly
The staff were so helpful and friendly. They are so friendly with any kids that come in without overstepping and give great recommendations!
13 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience and that our team could assist you with recommendations. We look forward to welcoming you again soon!
Team JoJo
Love the Lisburn Road Store!
I was in the Lisburn Road store in Belfast today and Jen was a fantastic help! I went in to look for leggings for my daughter and a gift for a friend and the girls were all so helpful helping me find what I needed. I I love calling into the JoJo store and staff go above and beyond to help. A great shopping experience!
11 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that
Jen made your visit a special one. We always strive to provide
the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!
Many thanks
Team JoJo
Faulty cardigan - extremely poor service received in response
I usually pop in store to buy for my daughter & for gifts. My mum purchased a cardigan as a gift for my daughter. It hasn’t had a huge amount of wear and got a hole quite quickly after purchase. My friend patched it up for me as I just put it down to a one off. But then it recently got another hole too so I sent pictures to customer service. Customer service told me to go to store & then when in store I was told to contact customer service.
My mum no longer has the proof of purchase and so I was told that without proof of purchase they wouldn’t be able to do anything as they couldn’t determine if it was a manufacturing fault or the price we paid. This is appalling service. Firstly, given the product is faulty they should not be insisting on proof of purchase. You can judge the fault by looking at the cardigan and I would have be willing to accept a credit note at the sale price if the cardigan had gone into sale but the company can check the price of their own products especially as this cardigan was only bought in the Winter season.
The quality of the product was really poor especially given the cardigan was over £30 and the service I received even worse. Genuinely really disappointed for such a well known brand that is on the much higher end of pricing for kids clothes.
10 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Hi
We’re very sorry to hear about the issue with your faulty cardigan. We’ve reached out to you for some additional information so we can assist you further.
Please reply to the email we’ve sent so we can look into this for you and work towards resolving the problem as quickly as possible.
Thank you for giving us the opportunity to make this right.
Best wishes
JoJo
Just walked out of the Chiswick store…
Just walked out of the Chiswick store with a loveliest sleepsuits for my daughter.
The staff is so lovely and helpful, even helping me get my daughter out and back into her coat and pram :)
Thank you we will be back!
10 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that
our staff made your visit a special one at Chiswick store. We always strive to provide the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!
Team JoJo x
I had a lovely experience at JoJo Maman…
I had a lovely experience at JoJo Maman Bébé on the Lisburn Road. Sara was the staff member who helped me find the perfect gift and she was incredibly friendly, welcoming, and happy to help with anything I needed. The service was excellent and I would definitely recommend visiting
7 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our store and that Sara could assist you in finding the perfect items. We look forward to welcoming you again soon!
Many thanks
Team JoJo
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear you received friendly and helpful service from Elisa! We look forward to
welcoming you back soon!
Many thanks
Team JoJo
I went to your store in epping today to…
I went to your store in epping today to buy a gift for a baby shower the staff were so friendly, they was very busy but made sure everyone in the store was well looked after making the time to have a lovely chat and being so knowledgeable of there items in store will be back 😀
7 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that our staff made your visit a special one. We always strive to provide
the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!
Many thanks
Team JoJo
Great help and experience
It was a great experience thanks to Leah. Helped with all different range of baby/ toddler products
7 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for your feedback! We’re so glad to hear that Leah was
able to assist you. We believe that providing excellent service is key, and it’s wonderful to hear that it made your visit a pleasant one. We hope to see you again soon!
Many thanks
Team JoJo
Didcot store
Good morning,
I visited the Didcot store on Monday 2 nd March. Both assistants were very nice . Leah served me and could not have been more helpful.
I wanted a gift box that was slightly damaged however Leah took a huge amount of care and attention to make sure that the box I wanted which complemented my gift looked professional and lovely. Thank you Leah for your hard work , care and attention. You are a credit to Jo Jo!
2 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Thank you for sharing your experience! We’re so happy to hear that
Leah made your visit a special one. We always strive to provide
the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!
Many thanks
Team JoJo
A little bit of gorgeousness for a new baby
Whenever there's a new baby around I always visit the Sevenoaks branch to buy a little something of quality & gorgeousness. It used to be friends I'd be spoiling a bit but now it's their children and our grandchildren.
I'm so pleased the shop is still there to visit as it's wonderful to browse and often difficult to make a decision and a choice. The staff are always very welcoming and helpful and it's lovely to have something special gift wrapped. Today I bought 2 beautiful sleepsuits for 2 new born baby girls and I know that their mum's will be delighted with their gifts.
5 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Linda,
Thank you so much for your wonderful review and continued support of our Sevenoaks branch. We're delighted to hear that you enjoy visiting us to find special gifts for your friends, their children, and grandchildren. It's always a pleasure to help you choose something beautiful, and we're glad our staff have made your experience welcoming and enjoyable. We hope the new sleepsuits bring lots of joy to the little ones and their mums. We look forward to welcoming you back again soon.
Kind Regards,
The JoJo Team
Went to your Lymington branch today
Went to your Lymington branch today . Great experience . We were greeted and served by Elisa , she was very knowledgable and very helpful, great friendly demeanour too . The Shop looks beautiful too. Happy customers !!
5 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Good afternoon Maria,
It's wonderful to hear that your visit to the Lymington branch left you a happy customer and well taken care of. We're delighted that Elis provided such knowledgeable and friendly service, making your experience even better. We're also glad you liked the look of the shop. We aim to provide a great experience on every visit and look forward to seeing you again soon.
Kind regards,
The JoJo Team
Visited the Sevenoaks store today
Visited the Sevenoaks store today. Very helpful assistant and a really lovely range of clothing, boots, coats & accessories!
4 March 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Emma,
Thank you for your great feedback. We're thrilled to know our team could support you effectively. Delivering outstanding service is our priority, and it's great to hear it contributed to a positive experience. We look forward to welcoming you back soon.
Kind Regards,
The JoJo Team
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