Joie Baby  Reviews 

We purchased a Joie iSpin 360 back in April of last year. Unfortunately, a few days ago, when removing the ISOFIX from the car, the mechanism snapped. We were impressed that Joie offered a 2 year warranty - but sadly, this is misleading

The 2 year warranty is only for what they consider to be "manufacturing faults" - I pose the question what sort of manufacturing faults would only become apparent after 2 years? We appeared to provide one - normal use, clear failure of key component - but Joie would not replace the car seat. They also would not offer a repair because that particular part of the car seat falls outside their repair abilities.

Essentially we are now left with a useless 250 pound car seat. Both customer service agents we spoke to were cold and unresponsive - and might I even say a little condescending. It was very disappointing and upsetting given their reputation.

I won't be shopping with them again and would warn anybody going in with them to heed my warning - the 2 year warranty they speak of is very unlikely to be honoured.

My call was handled with professionalism. Natalie was very friendly and helpful. She answered my query with clear answers and also sent a video to me to help my understanding.

Ella was very helpful, and resolved my problem very quickly.
Great service.

Very quick response when help is needdd, very friendly too ☺️
I have so much trust in the Joie products!

"Very quick and helpful response to my query. I needed a spare part, my email was acknowledged and the part despatched the next day. Thank you."

The spare part that I required was not available on the spares website so I called Customer Services.
The service I received from Natalie was 10/10, she managed to source the item and within 10 minutes had sent me a direct link to purchase the item along with additional instructions for use.

Bought a joie pram via Smyths which the height adjusting handle broke within the first 4 months,

Smyths have been great with us and provided an alternative frame whilst sending the faulty frame back to Joie for either fixing or replacing however Joie have requested the full pram system back with no replacement for us to use in the meantime.
Joie customer service won't replace and have been very difficult with Smyths offering us no alternatives! This has put us off using any Joie products in the future, would not recommend this company to anyone.
Responding to their reply, this has been going on for nearly 3 weeks, I stand by my point. A lot of money to pay for incredibly poor product and customer service.

I called as I was unsure of the model (my friend had given me the car seat unused) and the lady was very helpful and sent me a link to the instruction manual and video. Great service

Had a warranty problem on our grandson's travel cot. Emailed Joie customer service (Natalie) and extremely helpful. The problem couldn't be repaired so she arranged collection of the faulty cot and I received a brand new replacement cot a couple of days later. The after sales service was simply superb and their products are excellent. Communication is efficient, promised kept and there is continuity of customer service agent. Definitely will be buying Joie for a grandchildren in the future (we already have the car seat and that is fab). Highly recommend this company based on my experience.

I needed a new mattress for our Joie Roomie Glide. I asked where I could find one and got a reply really quickly plus a link for the mattress, which will save me time looking for it. Customer Service was fantastic.

Super happy with choosing Joie for my baby's car seat. I'm a first time mum so not too savvy with anything baby. I found the cat seat very well made and very easy to use. When I was a little confused on a feature (which was fully my own confusion and nothing to do with the sest itself) the Joie customer service team ere so helpful and understanding. They explained everything to me and made me feel confident in the product. I will definitely be looking to Joie for my baby products from now on.

Great customer service from the online team

I was needing a replacement tray for my high chair and accidentally purchased the incorrect one only realised after checkout

I placed the correct order emailed the team it was around 8pm to explain the order I purchased was wrong and asked for it to be cancelled

By 10am the next day they had cancelled the first order processed refund no issue at all

Most easiest swiftest customer service team I’ve dealt with

Thank you Ella!

I ordered the joie xl car seat for my son June 2024. When putting my son in it the other night I realised it wasn't staying tight on him and the belt would undo round his shoulders. I emailed customer service straight away as I had to then leave my son at my parents house as 1hr car journey between theres and mine. I was told yesturday to wrap it in cardboard and it'd be collected today and new one come tomorrow..... I did exactly that and then woke up to be told it would be collected tomorrow. Leaving me another day with no car seat and they're refusing to do an immediate swap or for me to exchange it for a new one in boots (where I purchased it). My son has been stuck at my parents house since Friday and I will now have to wait until Thursday to collect him😣. Customer service has been AWFUL. They're so rude and unreasonable. After asking what would happen if I needed to get to work and relied on that car seat, I was told 'that's not our problem'. WOULD NEVER BUY JOIE AGAIN!!!

I recently ordered a part for a car seat that turned out to be non compatible. I called and spoke with Ella who was amazing. She helped with the return and although the compatible item was showing out of stock she had the warehouse team check the stock and helpfully found an item that she was able to create an order for. Ella is amazing and a huge asset to your team. Thank you so much Ella and the warehouse team.

I have several Joie products because I trust this brand for its quality and reliability. Recently, I encountered an issue with my stroller and reached out to customer service. I was fortunate to have my case handled by Natalie, who provided an outstanding experience. She was prompt, professional, and resolved my issue quickly. I couldn’t be more thankful for her support! It’s reassuring to know that Joie not only makes great products but also stands behind them with excellent customer service. Highly recommend!

"Really helpful assistance, I have now purchased the pushchair i originally enquired about through Halfords as they had the best price." Edit, the pushchair has now arrived, delighted with the build quality.

Emily during our conversation was amazing and professional. Everything I asked she answered with clear concise information. Emily also suggested some web links to Joie spare parts (cup holder) and a possible supply for the car seat we wanted as it is an old product. She sent the links to my email as promised. Emily is a credit to your support team.

We’ve always had such great experience with Joie products, from numerous car seats including the I-level which is perfect for our newborn. We love you can lay him flatter in the car which puts us at ease, and how easy it is to lift in and out the car. We have also recently purchased the roomie go next to me. This is a lovely cot, so easy to assemble and pack up when going away.

We’ve had great customer services experience too, both by email & Facebook. They’ve been super friendly and quick to respond and help sort a questions or issues we’ve had. Including recently finding us some replacement bed straps to fasten the cot to our bed. After tearing my hair out trying to find some as they were out of stock, consumer services managed to track down a set for me

Their customer services are great, very responsive and always get an in depth and helpful answer.
Love their products too.
Easy refund process when I’ve needed to return something.

I contacted joie as my daughter was sick in her car seat and i was unsure how to wash it. The customer service i received from Ella was brilliant and nothing was too much trouble for her