Johnsons Seeds Reviews 

2,358
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Many consumers express immense satisfaction with the beautiful and healthy plants they receive, noting that items arrive safely and right on schedule. People consistently mention the exceptional standard of the products, praising the careful packaging that ensures everything stays protected during transit. Some reviewers were not happy with certain seeds failing to germinate properly or plants arriving damaged and wilted after spending too much time in transit. Customers additionally reported frustrating experiences involving delayed order updates, unhelpful customer service responses when seeking assistance, and unexpected item substitutions.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly. On one hand, consumers... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent condition, healthy... See more

Delivery service

Reviewers express mixed feelings about the delivery service, with some customers praising the fast delivery... See more

Order

People report ambiguous experiences with order, noting that while items were initially confirmed as in stock... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 90 Winter Pansy garden ready plants. A few had come out of their pots in transit, but all were healthy. Not as large as stated, but acceptable. They are now safely transplanted. They arrived... See more

Company replied

Rated 4 out of 5 stars

The plants are excellent but I don’t like Yodel. They deliver in the evenings and at weekends and some drivers obviously don’t understand the term “live plants”as they had been upside down and fallen... See more

Company replied

Rated 4 out of 5 stars

The plants were healthy. There was only two in the packs I couldn’t use. They were smashed. Other than that satisfied. Thankyou

Company replied

Rated 5 out of 5 stars

I received the packets…Of bulbs safely. Thanking you Yours sincerely Princess Wendy Lawrence- Stewart Duchess. Of Dorset Countess. Of Holland

Company replied


Company details

  1. Garden Center
  2. also in
  3. Seed Supplier
  4. Wholesale Plant Nursery

Information provided by various external sources

Established in 1820, Johnsons Seeds supply premium quality flower and vegetable seeds, young plants and gifts for gardeners.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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4.1

All reviews

(2,358)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer experience

I paid £24.99 for begonia plants 26th April and was advised delivery early June. I received an email from them 5th June saying, that they could not honour my order, due to plants “failing quality control”. Surely a nursery must be able to identify this problem before the due delivery date! My neighbour has received her delivery, but I haven’t been so fortunate ! could have purchased begonias from my local nursery, but was attracted to the colour of these ones. It is the first time I have dealt with this company and it will certainly be the last!!

6 June 2025
Unprompted review
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
It was not an easy decision to make as either way we are letting our customers down.
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 3 out of 5 stars

Packaging and delivery…

Nice plants once again damaged in transit

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for your feedback
We have noted your concerns,
If your plants fail to thrive please contact us direct and we will assist you.
Kind Regards,
Customer Service

Rated 4 out of 5 stars

Plants arrived good plants but very dry…

Plants arrived good plants but very dry don’t think they would have lasted much longer

30 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for your feedback
We have noted your concerns,
If your plants fail to thrive please contact us direct and we will assist you.
Kind Regards,
Customer Service

Rated 5 out of 5 stars
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Arrived in good condition

Arrived in good condition. Now thriving in pots. Thank you.

29 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 2 out of 5 stars

The plants arrived dry as a bone

The plants arrived dry as a bone, long, thin and wilted.
After soaking the plugs for 24 hours they became alive but very flimsy.
I have potted them on and hope they will develop in time. This is nowhere near the high standards I have encountered from Woolmans in the past.

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for your feedback,
Please contact us direct and we will look into this for you.
Kind Regards,
Customer Service

Rated 1 out of 5 stars

Poor service, poor communication

2 orders, 2 deliveries on same day - one obvious left at back collected by my son, other left out of sight behind bins - only found 5 days later when I came out of hospital.
Only communication was email which I did not have access to.
Communication with Woolmans poor: chat took over 29 minutes to connect when saying about 3, too long to wait for. Checked with Yodel which showed they still had the package undelivered.

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for your feedback,
Please contact us direct and we will look into this for you.
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Great company to deal with

So easy to order and plants arrived in great condition and were just as ordered.

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Lovely plants

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 4 out of 5 stars

Okay but not great

Okay but not great. Overall condition of those plants, packaging were poor.

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Delivered when expected and arrived in…

Delivered when expected and arrived in a good condition with copious notes on growing on.

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Super packaging for my plants and they…

Super packaging for my plants and they are growing on beautifully.

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

A1 WOOLMANS SERVICE

Delivery was bang on time and the plants themselves are in the best condition imaginable.

27 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Really impressed by how good the…

Really impressed by how good the chrysanthemum plugs looked and they have taken off since potting up. Unfortunately I don't know the names of the plants as they had moved in the box and were not in a reliable left to right order. Main thing is plants look great

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Plants arrived in excellent condition…

Plants arrived in excellent condition and are a good size. They were well wrapped and protected.

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 4 out of 5 stars

Plants delivered promptly

Plants delivered promptly. Had ordered set of 5 hardy chrysanthemum. Would have been helpful if each plant was identified, nothing to say what was what.

28 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

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