Johnsons Seeds Reviews 

2,358
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Many consumers express immense satisfaction with the beautiful and healthy plants they receive, noting that items arrive safely and right on schedule. People consistently mention the exceptional standard of the products, praising the careful packaging that ensures everything stays protected during transit. Some reviewers were not happy with certain seeds failing to germinate properly or plants arriving damaged and wilted after spending too much time in transit. Customers additionally reported frustrating experiences involving delayed order updates, unhelpful customer service responses when seeking assistance, and unexpected item substitutions.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly. On one hand, consumers... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent condition, healthy... See more

Delivery service

Reviewers express mixed feelings about the delivery service, with some customers praising the fast delivery... See more

Order

People report ambiguous experiences with order, noting that while items were initially confirmed as in stock... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 90 Winter Pansy garden ready plants. A few had come out of their pots in transit, but all were healthy. Not as large as stated, but acceptable. They are now safely transplanted. They arrived... See more

Company replied

Rated 4 out of 5 stars

The plants are excellent but I don’t like Yodel. They deliver in the evenings and at weekends and some drivers obviously don’t understand the term “live plants”as they had been upside down and fallen... See more

Company replied

Rated 4 out of 5 stars

The plants were healthy. There was only two in the packs I couldn’t use. They were smashed. Other than that satisfied. Thankyou

Company replied

Rated 5 out of 5 stars

I received the packets…Of bulbs safely. Thanking you Yours sincerely Princess Wendy Lawrence- Stewart Duchess. Of Dorset Countess. Of Holland

Company replied


Company details

  1. Garden Center
  2. also in
  3. Seed Supplier
  4. Wholesale Plant Nursery

Information provided by various external sources

Established in 1820, Johnsons Seeds supply premium quality flower and vegetable seeds, young plants and gifts for gardeners.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(2,358)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 3 out of 5 stars

Courier did not keep the box upright

The courier obviously put the box upside down for order #259330 .The antirrhinums were damaged, and only 22 of the 30 were OK. The impatiens were not too damage

19 May 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for your feedback,
Please contact us direct on and we will look into this for you.
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Plants arrived in perfect condition

Plants arrived in perfect condition, very healthy and undamaged. Despite the very hot weather they were thriving.

19 May 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Plants were beautiful

Plants were beautiful, very well established, and in great condition.

19 May 2025
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Reply from Johnsons Seeds

Good evening
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Your plants are always great and arrive…

Your plants are always great and arrive really well packed and ready for the garden.

19 May 2025
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Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Good size plants in healthy conditions

Good size plants in healthy conditions. The box was damaged but the plants were unaffected. Pleasing purchase!

19 May 2025
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Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 1 out of 5 stars

My order of antirrhinum Twinny Rose…

My order of antirrhinum Twinny Rose arrived in a bashed up box by Yodel. Most of the plants had lost leaves, there was soil everywhere and I have little hope of many survivors even though I am trying to nurse them along. Whilst Yodel could have treated the package better, I have had plants delivered from other gardening companies who use MUCH better packaging than Johnsons and therefore their plants arrive in much better condition. It looked like my Johnsons plants had just been shoved in a box and left to fend for themselves. It has put me off using this company again. In addition, it is difficult to find out how exactly to leave a complaint on their website. Eventually, I found a page where you put in your details, which I have, but I am still waiting for a response...

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent plants ready to plant

The plants were an excellent size and in good condition ready to add to my pots and borders. Very pleased as all were worthy of planting, something I couldn't say about other suppliers. Well done

18 May 2025
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Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Great plants arrived with no damage

the garden ready plants arrived in perfect condition with no weak plans or damage

18 May 2025
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Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Reduced product

Arrived on due date in good condition, Hope the tubers, although late in the season to plant will bloom early autumn.

18 May 2025
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Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Excellent efficient company This company is efficient and supplied…

This company is efficient and supplied plants in excellent condition well handled during delivery and I am ordering from them again. They are local to me which I consider a great bonus and I recommend them if you are doubtful about online ordering. I rarely give 5 stars or recommend companies but I recommend them.

14 May 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Quality plants

I have had a wide range of plants from Woolmans and been very pleased with them, they are very well grown, sturdy plants. There is a wide range to choose from including some unusual plants and the quality is very good. One or two have suffered in transit but the company was very helpful about the situation.

14 May 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 2 out of 5 stars

The plants were all shaken up when…

The plants were all shaken up when delivered and leaves broken off and implantable

14 May 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for your feedback,
Please contact us direct on CS@johnsons-seeds.com and we will look into this for you.
Kind Regards,
Customer Service

Rated 5 out of 5 stars

When deliveries don't go to plan.

In my opinion, good customer service is about dealing with deliveries that don't go to plan. My issues with damaged plants was dealt with promptly without any fuss.
Many thanks.

14 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Plants are lovely just a pity that the…

Plants are lovely just a pity that the courier can't read! Box knocked around but the plants have rallied around.

14 May 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

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