Good experience with JP, but terrible delivery service from DPD. DPD have repeatedly delivered my parcels to the wrong house and cannot seem to tell the difference between an address ending in 1... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
Company replied
Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan. The problem was sorted out without any issues with the... See more
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Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
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Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.7
Poor
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Buyer Beware
I bid on a Vax cordless hoover. It was in a Vax box which looked okay. When it arrived it was completely broken to the point of not being worth repairing. I immediately contacted customer services and was told I could not get a refund due to their terms and conditions. I have no quarrel with second hand goods but I do have a quarrel with a company that knowingly sells you an item which is so visibly broken and then refuses you a refund. After getting nowhere with customer services, I wrote to the managing director Adam Pye. To date, nearly three weeks later, I have still not had the courtesy of a reply. To me this speaks volumes , not just about John Pye as a company but about their managing director. If the managing director of a company is so rude to customers, then no wonder his staff won't entertain refunds on goods which have been sold in a completely broken state. I would not advise anybody to buy electrical goods from this company unless they are sold as sealed. If your item turns out to be faulty, broken and unusable you will not be given a refund. John Pye Auctions are lauded as one of Britain's fastest growing businesses which is all very well and good but not if they are doing it by cheating their customers.
7 April 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Mary,
Thank you for sharing your feedback.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Had a issue with the courier and…
Had a issue with the courier and damaged goods that was professionally resolved in a timely manner by Persephone very happy with the process
15 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Andrew,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Staff at Marchingron site are always…
Staff at Marchingron site are always pleasant & helpful. Had the odd error with listing's although Maya & Cody in the office went above & beyond to resolve for me. Keeping me updated & in a timely resolution. Great service!
Office Staff at Chesterfield site could take some training from these guys! If there were awards for zero customer service, Chesterfield you won it!
21 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Amanda,
Thank you for leaving a 5-Star review.
Maya & Cody would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Scammers
Beware, modern scam. They also do have insiders that will bid anonymous just to increase the price.
18 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We are committed to ensuring a fair marketplace for all our users, which is why shill bidding is not allowed at John Pye.
Our customers bid on lots up to their maximum price until the highest bidder is success and wins the lot.
Being an auction house, we sell our goods as they appear. We advise customers to visit the auction in person to ensure you are satisfied with the condition of the lot before placing your bid.
Kind Regards,
JP Customer Service Team
didnt give an answer on my questiion…
didnt give an answer on my questiion ... was issue with payment.. after they blocked me and didnt give me answer
16 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Andrei,
Thank you for sharing your feedback.
We appreciate all feedback and take on board customers comments and opinions.
Kind Regards,
JP Customer Service Team
Creat Customer Support, Hit and Miss Otherwise
The auctions are hit and miss and it seems it's not worth buying anything with a plug as it's most likely a returned item that won't work. After sales support was great, Persephone from the Marchington CS team was amazing in helping with a refund, very professional and prompt.
20 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Irina,
Thanks for taking the time to leave us a review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Quick, helpful response
Response to my request was quick and was kindly dealt with satisfactorily.
The staff I interacted with, Shakira, was patient and willing to help.
14 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Emmanuel,
Thank you for leaving a 5-Star review.
Shakira would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I would not recommend buying from John…
I would not recommend buying from John Pye Auctions. There are a lot of hidden charges added on after you bid, which makes many items not worth buying in the end.
I bought a DJI drone that was shown with the controller and cables, but they failed to mention that the internal battery was missing. The listing also did not properly explain what parts were missing or whether the drone was actually working.
When I complained, they tried to blame the customer by saying you should attend in person to inspect the item yourself. That is not good enough. Listings should clearly state exactly what is included, what is missing, and whether the item has been tested.
The whole process feels misleading. If items are incomplete or untested, they should be honest and transparent about it from the start.
11 May 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Bruno,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Very disappointing experience with John…
Very disappointing experience with John Pye Auctions.
I purchased two items through their auction platform — a coffee machine and a table. The table arrived broken, and the coffee machine does not work at all. Both items were effectively unusable upon arrival.
I contacted customer service multiple times requesting a refund and return label under my consumer rights, but they refused to take the items back or resolve the issue properly.
Selling damaged and non-functional products without accepting responsibility is completely unacceptable. Buyers should be extremely careful when purchasing from this company.
I am now escalating the matter through my payment provider and formal consumer complaint channels.
Would not recommend.
3 May 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Sophia,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Do not use.... dangerous goods
Like some many people l brought a dishwasher. BE AWARE...The description was model make and RRPwas given on the site along a some external photos but no internal photos
What it arrived was a more than second hand it was dented ... full of moulting food and half used dishwashers tablets inside.
We turned it on and it give my son a serious electric shock. It was totally died and dangerous as the cable very close the casting was damaged.
I have brought before from John Pye and visited one of the sites. But this was the 1st electrical purchase.... never again.
11 May 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thanks for taking the time to leave us a review.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
Most of the lots are complete junk
Most of the lots are complete junk, used at best. Missing parts, broken items. The stupidest thing is that people bid higher than they can buy new ones in the store.
1 May 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Had an issue and emailed in
Had an issue and emailed in, Ryan replied very quickly and sorted the issue out straight away. Thank you.
11 May 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Nick,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Rubbish fence solar lights
Bought some fence up/down solar lights from Temu after 3 days stopped working. To be fair Temu refunded. Saw regularly fence lights on John Pye and selling well. Bid several times but didn’t win as went up to more than I wanted to pay with all the extra costs. Eventually won 2 sets only to find the are from Temu!! Scan the Q code and it takes you to Temu.com. Absolute rubbish for much more money than direct from Temu. Also, Temu refund, John Pye don’t. BEWARE DONT BID ON FENCE SOLAR LIGHTS unless you want to be ripped off
8 May 2026
Unprompted review
Is it possible to give Zero stars
Is it possible to give Zero stars? Just purchased junk. Pressure washer completely dead on plugging it in. If you want to throw your hard earned away then please feel free to bid at John Pye Auctions! They do have quite a pile of crap to sell to unsuspecting members of the public weekly! Just remember you have absolutely no come back after purchase.
5 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning David,
Thanks for taking the time to leave us a review.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Kind Regards,
JP Customer Service Team
I bought a vacuum cleaner that doesn't…
I bought a vacuum cleaner that doesn't work. In the description it just gave a model number and the original rrp along with a picture of the vacuum in the original box.
In my opinion JohnPye take advantage of the lack of protection an online/distant seller has when using an auction site.
-They are happy to sell broken junk to distant sellers without stating in the description that the product is faulty.
-They throw used broken junk into auctions that include customer returns so you might be lucky but its a gamble even if you physically get to see the products.
-Most lots have pictures with products in their boxes and descriptions stating the RRP as a carrot to reel you in.
-They also charge you an auction fee for the pleasure.
They will get your winning lot to you relatively quickly and send you a auto response email to any issues (a lot like the reply I'll no doubt get to this review) and withing 24 hours. They have phone numbers that actually have people on the other end which is nice too.
But I'd stay away unless you are able to repair electrical goods or know for certain what you are getting works. It wouldn't surprise me if they have someone bumping up the bids as well. Ill try trading standards and see if there's any course I can take to get my money back.
From your response. Pretty lame response. You are obviously happy selling broken crap. It wouldn't have mattered if I had seen it before as the suction motor is broken.
5 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Adrian,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We appreciate all feedback and take on board customers comments and opinions.
Kind Regards,
JP Customer Service Team
Not worthy, better buy on eBay
I have purchased a blender which arrived yesterday and it’s faulty, can’t even repair it as it’s more expensive as buying new. I paid £58 in total and costumer service doesn’t even care. Be careful as they don’t state if products are faulty , only when it doesn’t affect the product price really (like jewellery). I have purchased a year ago an Amazon fire tablet and had lots of problems and lasted a month too. Be careful as they don’t say anything in their description and would say it’s your fault you didn’t come to view the product and test it before purchasing.
8 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Georgiana,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Great experience with John Pye…
Great experience with John Pye Chesterfield! Oxanna helped me resolve my issues with professionalism and speed. Very impressed with their customer service and how quickly they handle things. Highly recommended!
27 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Antonache,
Thank you for leaving a 5-Star review.
Oxanna would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I bought PS5 controller from the John…
I bought PS5 controller from the John Pye that was not described as faulty/damaged or untested, but when it arrived it was completely dead, no power at all. I contacted to their support team and they declined making a refund, £35 paid for nothing. Don't recommend using this scam service they sell broken stuff!
26 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Ivan,
Thank you for sharing your feedback.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Persephone was very helpful
Persephone was very helpful, and chased up all my enquiries in a timely manor. Shame the item I ordered was incomplete
6 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Nikolas,
Thank you for taking the time to review John Pye Auctions.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
Kind Regards,
JP Customer Service Team
I bought 3 items from this auction…
I bought 3 items from this auction site, and all 3 of them are broken/without parts.
You couldn’t see that parts are missing or cracked in pictures.
Incomplete orders/damaged, NO REFUND!
I would not use it anymore.
4 May 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Ristea,
Thanks for taking the time to leave us a review.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
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