John Pye Auctions Reviews 

Do i keep thinking i will get a bargain there, only about 5 of 20 item`s bought there have been any good , losing hundreds of pounds , i keep saying i will go and view , but the measley 2 hour viewing slot is rubbish and they know it. Plug on it run a mile .

I had made a mistake paying for postage when i wanted to collect, it was quite abit of money for the delivery so i was pannicking abit as it was the weekend, Ryan contacted me, contacted the auction house letting them know i was collecting the pallet, and kept me informed regarding the refund, it was perfect, 10 out of 10 from me, thank you Ryan

If I could give a minus rating I would. John Pye Auctions is a compete con. They hide behind their terms and conditions which basically say that they don't take any responsibilities whatsoever.

DON'T USE THEM.

This has been a great find! I've had some brilliant items, saved me a fortune following a recent house move and starting with virtually nothing. Staff are super friendly, and customer service is responsive (Sophia was lovely today).

So far I've ordered 3 things, a £150 headset for £57, a £100 dual monitor wall mount for £30 and a £900 monitor for £444.
Unfortunately the latter was damaged in transit (thanks DPD) but customer support was very quick and helpful.
A full refund is currently being processed, many thanks to Ryan G for his very quick and polite support.
10/10 would recommend this auction,
just read the description carefully as some items clearly state that they are broken.

Paid £230 for a £250 chest of draws, when it arrived it was broken and useless , contacted auction and they said I should have gone to chesterfield to view the item and they couldn’t do anything, so I now have a £230 pile of chipboard !!! Spent £1000s with this auction over the years, but if anything goes wrong YOUR ON YOUR OWN!!!!
Terrible customer service policy.

I've used John Pye to purchase Lego a few times now, and always been happy with the results. Normally the boxes are damaged, but still sealed, or they've been started and not finished, with maybe a few pieces missing. No problem with that at all. This time however I was on the look out for the Lego Death Star. I found one, bid and won it. When it arrived, it was fake Lego (aliexpress style copy). I contacted Chesterfield and it's been returned pending an examination, and should be refunded. I found a second one a few days later. I bid on that one (based on my many previous experiences and not the last one!). I won again. This time it was genuine, but missing half the bags. This time they won't refund me. Despite their incredibly misleading advert, they just keep piping back the T&Cs to me. I accept some issues, but to pay just shy of £600 for half a set is daylight robbery, i can get the full set and brand new for £300 more. Wish i'd just done that in the first place to be honest. Avoid at all costs.

Update 29th May 2026:

I see I've been treated to their stock response, which basically means they can throw anything up on the internet to sell, and you have no comeback, whatever you receive. Lovely! I suppose that's all you can expect from a company with a 2.8 rating!!

Good deals and helpful and friendly customer service. Persephone at the Marchington site was very quick at helping me when I needed to change to have the lot delivered after I'd already paid to collect. Thank you!!

Please don’t buy anything here none of the items work and they know it. ONE BIG SCAM!!!

Sold a heavily used, contaminated air fryer with zero condition disclosure.
I purchased a Ninja Double Stack XL Air Fryer (Lot 1073, Chesterfield). The listing said nothing about the item being used. When it arrived, both cooking baskets were covered in burnt-on carbonised food residue, the cooking racks had visible rust, and the whole unit smelled of prolonged use. It was unfit to use as a food appliance.
The auction photos showed only the outside of a brown shipping box the cooking drawers were completely hidden in every photograph. Even attending the viewing in person would not have revealed this condition.
When I complained with photographic evidence the same day, I received a copy-pasted response: sold as seen, viewing was offered, no refund. No engagement with the evidence whatsoever.
I have now escalated formally citing the Consumer Rights Act 2015 and will be pursuing a chargeback and Trading Standards referral if unresolved.
Buyers beware - no condition note in a listing does not mean the item is in acceptable condition. Know your rights and photograph everything the moment it arrives.
Shame images are not allowed.

Purchased a bed through John Pye Auctions for approximately £165 including delivery. The listing showed external photos of the boxes alongside a model image of the completed bed, but there were no clear images or disclosures showing the actual damaged condition of the internal components.

The item was not described as damaged, unusable, or for parts/repair. Unfortunately, once received, the condition of the bed meant it could not reasonably be used.

I appreciate that auction purchases carry some risk, however I believe listings should transparently reflect significant defects, particularly where an item is effectively unusable. I contacted customer services to raise these concerns but was directed back to the terms and conditions without addressing the lack of clear condition disclosure in the listing itself.

I would strongly advise buyers to carefully consider the level of information provided in listings before purchasing.

Response 28.5.2026

The point is still being missed; you failed to state on your website that the item is damaged. I have used your website and purchased from you before. I have seen you put on your listings for parts only which you did not do here; this activity was essentially not above board. No fixings is missing screws not bent support beams for ottoman bed which I provided evidence pictures for review. You delivered the items past the return window as well. Your continued failure to remedy the situation is what is disappointing. Unfortunately, this means I will no longer purchase items from you in the future.

We purchased a chandelier from this auction company and that item was absolutely fine. Since we were already arranging delivery, we also decided to buy a couple of toy lots that appeared to be customer returns. Our expectation was not high at all. We fully understood these were returns and that some items might be faulty or incomplete. We simply thought that, out of several toys, at least one or two might be working, repairable, or suitable to donate.

Unfortunately, the listings had no meaningful description and no close-up photos showing the actual condition of the items. When the parcel arrived, the toys were essentially all broken, unusable and fit only for disposal. In practice, we paid to take away someone else’s waste.

I appreciate that auction items can usually be viewed in person before bidding. However, this does not remove the seller’s responsibility to provide a fair and basic indication of condition, especially when the lot contains electronic toys with batteries. Not every buyer can attend in person, and the listing should still give enough information to distinguish “customer returns with possible faults” from “items only suitable for the bin”.

This is particularly frustrating because these are not simple items to dispose of, as several contain batteries and electronic components. In my opinion, this is not a serious way to sell returned goods. The company should either provide clear information and close-up photos showing the real condition of the lots, or avoid selling this type of stock when it is clearly destined for disposal.

The chandelier was fine, so this is not a complaint about every item they sell. However, the toy lots felt misleading by omission and left a very poor impression. I would strongly advise future buyers to be extremely cautious with similar “returns” lots unless the condition is properly documented.

I have used John Pye 54 times now, to try and get a 1st hand sense of how they really operate, as a professional buyer, to share with you.

Clearly they purchase or list on behalf of others a mix of unsold stock, warranty returns, and used items. The quality varies wildly but John Pye seem to go out of their way to make items look in better condition than they really ARE (e.g. Taping up & using old retail boxes and limiting photos to avoid showing real condition) and rely on flimsy auction rules to get out of their responsibilities legally when they send broken items. It is a matter of 'buyer beware', and you really do need to be wary, as they can be downright sneaky.

Occasionally you will be lucky enough to find something new, but this is rare (for me about 1 in 10) and even if you do then you get no warranty rights. More likely you will get a broken warranty return or heavily used and often dirty item with parts missing or again, not fully functional.

Deals on JP are rare, so you will often pay more than if you just use ebay or other auctions/retailers. Check the price including fees (usually c. 150% of the bid price) against other options which actually provide fuller descriptions including if it's damaged/works, with real rights to get back your hard earned money if they send out (often literally) rubbish.

Getting customer service is hard and often you will just get a bot telling you it's not their problem. When they misdescribed an item I had legal rights so they had no choice but to refund me but there was no real service (all abrubt emails) they argued for a while then grumpily send a refund leaving me in all day for a collection. I strongly suspect they review themselves on sites, and this isn't helped by the very few lucky enough to get a new item who write reviews.

READ THE REVIEWS. My advice is don't use them unless they state the item is new/boxed, and check the right price before you bid. You have been warned.

I had a problem collecting a lot, marked for collection only, and the staff at John Pye Auctions really dug me out of a hole. To my great relief, they repackaged the lot so that it could be posted.
I must say, whenever I have had a problem the staff at John Pye, in particular Ryan G., have been very good at reaching a satisfactory conclusion.

This website is a scam. I was sold a broken second hand and dirty coffee machine which I thought was new and so paid far too much for. It’s fully of coffee with pieces missing. A total disappointment. They have no intention of refunding me. I would avoid. Apparently they don’t have to tell you if you’re buying something which is broken, second hand and not even cleaned up!?

I contacted customer services about an issue I had and spoke to Julian, he was kind and friendly and sorted my issue within minutes, a credit to the team , thanks again Julian!

Sent me a wrong item, claimed it was a ‘labelling issue’.
Was two weeks ago, still waiting for a refund.
Won’t be using this company again.

I ordered a product ! Unfortunately it was broken when i opened delivery! I complained them - advisor DOTTY created a Dpd parcel for me to send the parcel back, when they received and checked they issued me refund! The best part ! They listen to their customers and are very supportive. I truly appreciate her help and support ! All other products are great and perfect that i received.
Thanks

Persephone the customer service agent was extremely efficient in resolving the issue, also informative throughout.