Good experience with JP, but terrible delivery service from DPD. DPD have repeatedly delivered my parcels to the wrong house and cannot seem to tell the difference between an address ending in 1... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
Company replied
Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan. The problem was sorted out without any issues with the... See more
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Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
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Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.7
Poor
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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I had a problem with a order and they…
I had a problem with a order and they sorted it with no problems at all and was dealt with very swiftly by Ryan G,very good and swift service
22 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Dean,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
I had some difficulty on my end…
I had some difficulty on my end arranging a courier for pickup but Persephone was very helpful and I got my lot delivered without issue in the end. Great service 👍
18 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Selling absolute junk
Selling absolute junk. Buyer beware . Dont buy anything without actually going to view. Brokend damaged useless junk with zero protection for the customer.
19 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Brendan,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
I've been buying lots of lot past few…
I've been buying lots of lots past few months way over 100
And there was a misplaced item and the team found the item and sent out same day for me
And refunded the one they could not
I used to use auction about 10 years ago
The quality of the stuff Is alot better from this time and has improved massively
18 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Russell,
Thank you for leaving a 5-Star review.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
Thank you so much for taking the time to share your impressions and we hope to see you again soon.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I needed help re my order and all I can…
I needed help re my order and all I can say is that Bob got straight to work and solved my problem.
He was very courteous, helpful and solved my problem in record time.
We need more people like Bob in the world, a total asset to his company.
Huge thank you Bob.
15 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Gillian,
Thank you for leaving a 5-Star review.
Bob would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
A very prompt and friendly company
I’ve just made my second purchase from John Pye and it won’t be the last.
The first time I purchased I had problems and mistakingly opted for delivery. A quick phone call and they corrected it all for me and refunded the delivery charge straight away- sent me emails to update without my chasing. Yesterday I failed to make it before closing time, today I got in touch by email and they responded and sorted it all out very quickly. So far, all of the staff from admin to the chaps bringing my items out have been friendly and nothing but helpful. Ryan in admin was especially helpful to me on both occasions. Many thanks!
18 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Helen,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Refund
Shoes were a different size as to what was shown on the auction photo of the box. Mavis arranged for them to be collected and a full refund given.
Thank you Mavis for a 1st class customer service rarely seen nowadays
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Bill,
Thank you for leaving a 5-Star review.
Mavis would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Please do not buy from this company
Please do not buy from this company. I purchased a WorkZone cordless lawnmower price including charges & delivery £114. I assembled it only to find the grass length handle was broken in two. No other part of the mower was dented or marked, so, this could not have happened during delivery. I contacted John Pye who requested photos and this is the reply I received
Good Afternoon Deborah,
Thank you for your response. I’m sorry to hear you’re disappointed with the condition of the lot. All our items are sold as seen and are not guaranteed to be new, complete or fit for purpose. We do provide a viewing period prior to sale, the viewing period was Friday 29th May. This is so customers have the opportunity to inspect the items and check they’re happy with the condition. Unfortunately, because of this I am unable to offer a refund on this occasion, as I must abide by our terms and conditions.
Kind regards,
Mavis
Chesterfield CS team | John Pye Auctions
Pottery Ln W, S41 9BN
Tel: 0333 041 1555 (1, 2)
Mon - Fri, 9am - 5pm
johnpyeauctions.co.uk
I bid on this item online, I live in the Midlands how on earth am I supposed to view when the depot is in Chesterfield, how can they sell items that are not fit for purpose without putting it in the item description?
Complete and utter cowboys. Go any where but here.
17 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Deborah,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Reply from John Pye Auctions
Good Afternoon Leon,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Don't waste your money !!
Don't waste your money !!! RECEIVED 2 ITEMS, BOTH NOT USEABLE
Slow cooker arrived smashed so had to bin it! Very poor packaging
Air fryer had an electical fault...had to bin it !
17 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Sarah,
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
A clock I had bought arrived broken
A clock I had bought arrived broken. Luckily I spoke to May who organised its return with no difficulty. Very pleasant lady to deal with.
Just waiting for my refund.
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Lynda,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
First Rate Customer Services
Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan.
The problem was sorted out without any issues with the help of Logan who was very responsive and helpful.
16 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Tony,
Thank you for taking the time to review John Pye Auctions.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Timely response and assurance that my…
Timely response and assurance that my issue was resolved. Thanks, May
16 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Wezzie,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Was in hospital unexpected.
Was in hospital unexpected.
I was 3 days late picking up a tiny box because I was in hospital.
John Pye Auctions charged me a extra 60 pounds for keeping the box.
The items were already junk.
Worst company I have dealt with
15 June 2026
Unprompted review
I have won several items from here
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra parts but when I tried to charge the batteries and use the strimmers none of them worked. If you do buy electrical stuff make sure it’s unused and wrapped because the used items are usually rubbish.
27 September 2025
Unprompted review
Reply from John Pye Auctions
Good Morning Mr Bennett,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
So many greedy grab a bargain people
Everytime I visit Trustpilot I see the bad reviews for John Pye Auctions getting worse. Greedy people go on the auction site and bid rediculous prices for items for which they have only seen a few photos. If an item is in a box and they show a photo of just the top of the item, there is a reason for that, good chance the item has physical damage they do not want you to see. Of course they are a bit dodgy, they are an auction site that operate in the greyzone. If some idiot bids £80 for something that is worth £50 to make sure they win but really hope they will get it for less, they will pay £80 you can rely on that, It is not Ebay. People crying about hidden charges. There are no hidden charges, the charges are plastered all over their website, whatever the winning bid is, you add 25% buyers premium, then add the postage, then add 20% VAT and that is what you pay. It could not be simpler, a 3 year old could work it out. I am afraid that when you have this many stupid people packed into a small country like the UK then I fear for its future.
5 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We appreciate all feedback and take on board customers comments and opinions.
At John Pye, we aim to provide the best experience we can for our customers, and we take our customers’ feedback very seriously.
Kind Regards,
JP Customer Service Team
Waste of time you bid and the price…
Waste of time you bid and the price always get pushed past the retail price with all there costs and hammer fees, i have found you bid and within 10min you are out bid, this place is a scam as im sure they bid themselves to push the prices up, use with caution ⚠️
12 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning James,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We are committed to ensuring a fair marketplace for all our users, which is why shill bidding is not allowed at John Pye.
Our customers bid on lots up to their maximum price until the highest bidder is success and wins the lot.
Being an auction house, we sell our goods as they appear. We advise customers to visit the auction in person to ensure you are satisfied with the condition of the lot before placing your bid.
Kind Regards,
JP Customer Service Team
Logan is the guy for any issues
Logan at the Nottingham branch was great had an issues with wrong item and he made sure it was rectified
12 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Zee,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Persephone was Brilliant
The photos do not tell the full story, bargains to be had. Had a slight issue with a description, Persephone was brilliant.
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Naz,
Thank you for taking the time to review John Pye Auctions.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Disgusting ninja air fryer
I purchased an ninja air fryer from this company. There were limited photos but one in a box and of the back of the air fryer. The item arrived which is in an absolutely disgusting state. The grease has leaked out and even soaked the internal packaging. It’s vile! No photos showed the extent of the filth and upon contacting them they state there is nothing they can do. They state there are viewing times to see the items which i wasn’t aware of nor do i live in any close proximity to any sites. I would expect more accurate photos of the items in such a disgusting state! Extremely disappointing and won’t be purchasing anything again.
10 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Sophie,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
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