Good experience with JP, but terrible delivery service from DPD. DPD have repeatedly delivered my parcels to the wrong house and cannot seem to tell the difference between an address ending in 1... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
Company replied
Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan. The problem was sorted out without any issues with the... See more
Company replied
Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
Company replied
Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.7
Poor
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Five stars all the way
Five stars all the way. The customer support was absolutely fantastic. You responded quickly and solved my issue instantly. Highly recommend. I do appreciate you Oxanna. Thank you very much.
2 July 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Yamu,
Thank you for leaving a 5-Star review.
Oxanna would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I bought a Samsung Galaxy Watch 8 two…
I bought a Samsung Galaxy Watch 8 two weeks ago, and now I already need a new battery because it drains completely and only lasts about two hours. For the price of £220 plus the repair, it’s really not worth buying anything from them. I won’t be buying anything from them again 😟👎👎
2 July 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Lenka,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Invoice and items not received issue
Had to contact the Nottingham branch regarding items purchased and not received.Ryan took the call and advised me to fill-in a form that I found on the website. Once sent ironically Ryan took the case up and with in approximately an hour he had sorted and messaged me of the out come. Ryan was empathetic, respectful and professional. He deserves a pay raise if not promotion A1+++++.
1 July 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Nigel,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Jenna was amazingly helpful when I…
Jenna was amazingly helpful when I couldnt get online. Great support, friendly and accurate.
30 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Stephen,
Thank you for leaving a 5-Star review.
Jenna would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Pathetic company
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Bruchira,
Thank you for sharing your feedback.
I’m disappointed to hear that your experience with us fell short of your expectations.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
I delt with RyanG who was extremely…
I delt with RyanG who was extremely helpful with my query, his communication was excellent, thank you Ryan.
Also the ladies in the office were helpful too
29 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Heather,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
AVOID at all costs
AVOID at all costs. Don't be that person that sees a bad review and thinks it won't happen. The fact this "company" so many bad reviews speaks volumes. I've been in contact with bbc watchdog so hopefully they'll get exposed as the money grabbing thieves they are
3 December 2025
Unprompted review
Reply from John Pye Auctions
Good Afternoon Sam,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Just like a lot of reviews on here it…
Just like a lot of reviews on here it has certainly gone down hill. Have had so many things now that are not working and basically junk.nothing in the description to say what condition it's in. I've had electrical and tools that are near retail prices by time you add fees and you received junk although I have had good stuff in the past. They say well you can turn up and inspect but you should be putting true descriptions on items if you are able to bid online. JOHN PYE listen to your customers before you loose them.
28 June 2026
Unprompted review
Reply from John Pye Auctions
Good afternoon Darren,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Do not buy online.
Do not. I repeat do NOT buy online. If you cant view, just dont.
We need to all get involved to let rip off Britain know and unsuspecting public.
The charities they support with our hard earned cash, needs to know too.
I lost 100s of pounds this week on a cardboard box and was told, terms and conditions are sold as seen. So dont sell online then. The products conpletely broken. There are 1000s of us in same boat.
They will use their terms and conditions of viewing, so a case of tough luck. Be warned. The photos mislead you. I cant understand how they are legal.
The rip offs go on and on... no wonder director adam and his dad have social media posts of rolls royces and exotic holidays and likes of me a small business in tears losing 400 quid for norhing. Just terrible.
There are facebook pages just for complaints alone !?
John Pye - their online sales scams need to be shut down.
Trust me. Just dont.
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good afternoon Emma,
Thank you for sharing your feedback.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
If you cant collect it dont buy it.
JOHN PYE in their response have taking the attitude of complete laziness and basically saying that the delivery contractors can do what they want
WE HAVE HAD YOUR MONEY, UP YOURS CUSTOMER.
Customer services has still not responded as promised in the last email dated 20th may 2026
If you cant collect it dont buy it.
Their delivery contractors dont give a damn if it arrives in one piece or ten.
I have had 4 items delivered and broken in transit.
The company are now ignoring me about the latest pile of fire wood delivered. Sideboard delivered upside down dragged around on its top, the driver walking along the underside breaking the base boards.
7 May 2026
Unprompted review
Reply from John Pye Auctions
Good afternoon Kieron,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Mya is an absolute role model for…
Mya is an absolute role model for customer service!
26 June 2026
Unprompted review
Reply from John Pye Auctions
Good afternoon Awais,
Thank you for leaving a 5-Star review.
Mya would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I’ve bought a few things from John Pye
I’ve bought a few things from John Pye. They used to be good, they’d tell you if their items were new, used, ex display, returns etc and provide accurate photos and descriptions. The last 3 items I’ve bought (the last 2 were on the same day) were a complete scam! I bought a food mixer (rrp £750) for £360 - gaping hole in the front - hidden deliberately by packing paper. They deliberately concealed it. And the last two things, a tineco floor cleaner that doesn’t charge or self clean as the connection to the base is dodgy and needs propping up (and then can’t self clean) and a cordless hoover - supplied with a motor fault, no battery and no charger - £250 for both. When I complained on accordance with their terms and conditions they said “you could have come and viewed it - the bit where we say you can return faulty goods is only for the auctions where we don’t offer that” (which is none, they offer it with ALL listings I’ve ever seen. A good and transparent company is now a complete scam company. Avoid them like the plague, it’s no longer worth the risk when they are going out of their way to trick previously loyal customers into parting with more of their money than they would have. They should be shut down.
26 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Helen,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
My experience today with Julian was a…
My experience today with Julian was a fantastic one.
Julian was patient enough to ensure i received the best service ever, sounds very calm making sure i feel free ,really helpful and kind in the sence that Julian did every best to ensure my request is sorted at that point .
I remain grateful 🙏
Felista
25 June 2026
Unprompted review
Reply from John Pye Auctions
Good Evening Felista,
Thank you for leaving a 5-Star review.
Julian would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Reply from John Pye Auctions
Good Morning Ray,
Thank you for retracting your review.
Kind Regards,
JP Customer Service Team
I won samsung galaxy a 26 for 170£…
I won samsung galaxy a 26 for 170£ entherprise edition some time ago
, was problem to set it up,but just find out from my network provider it is blacklisted !Received, but useless as it is blacklisted. Such a vaste of money. How is it even possible to sell someone such a rubbish?
4 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
Just a taste of the things I've got…
Just a taste of the things I've got from this site:
Layz spa with all the seals busted
Hot water dispenser that only works 1/4 of the time
Hedge trimmers which work great
2 blenders that work great
Pair of speakers with the back removed and components missing, missing power lead
Coffee Machine that was missing the pod holder, but now works great
Pair of headphones for ridiculously cheap that are great
Power washer for very cheap, but with a broken front casing(very minor damage) easy replace
As you can see it's a mixed bag. Try to buy stuff that looks to be in good shape boxes, seems like a lot of this stuff is just floating around warehouses for months picking up damage
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon John,
Thanks for taking the time to leave us a review.
We appreciate all feedback and take on board customers comments and opinions.
It is very important to us to receive such feedback, in which we can improve our service to our customers.
Kind Regards,
JP Customer Service Team
Great customer service from the team at…
Great customer service from the team at John Pye. Felicity at Chesterfield was particularly helpful and efficient. Many thanks for your support.
24 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Marie,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Response was prompt and resolved…
Response was prompt and resolved without any unnecessary time wasted. Would like to say thanks to Logan
24 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Richard,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Great customer service
I had an issue with a recent bid. Incorrect photo posted against the lot. I didn’t get the clock I bid for. Human error. It is a shame I didn’t get the item I wanted and had to return the package at their cost but these things happen. Ryan G sorted it out promptly and efficiently.
I think a lot of complaints are from people who don’t fully understand the process. Winning bid prices don’t bear much relation to the final price, due to delivery and auction costs. Items may be faulty or damaged. That is the risk you take. I have mostly been lucky. The terms and conditions do make everything clear if you can be bothered to read them.
16 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
New boxed and sealed, doesn’t mean a thing, be careful
People should remember that even if an item is listed in a Premium auction this does not guarantee it will work when you get it. Paid £156 for a new, boxed and sealed phone.
Phone is completely dead, tried everything, John Pye didn’t want to know, totally waste of money.
12 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Diane,
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.